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FPS Creator Reloaded / I'm Getting a little pissed off

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GLaDOS
14
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Joined: 16th Jul 2009
Location: Italy
Posted: 14th Jan 2013 19:48
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Hello! I Bought FPSCR About 1 month ago and since the last time i checked (2 days ago) it still said "awayting payament" and now it got deleted...Seriously what the hell is this? ive put everything right and still notthing...send a email to tgc and they didnt even respond.

~GLaDOS
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unfamillia
13
Years of Service
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Joined: 26th Jul 2010
Location: Preston, Lancashire
Posted: 14th Jan 2013 20:13
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You do know that FPSC-R isn't actually completed yet?!

They can't send you anything nor can you download anything.

You are backing the product in the early stages to show interest and reserve a copy as soon as it is available.

Unfamillia

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Flatlander
FPSC Tool Maker
17
Years of Service
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Joined: 22nd Jan 2007
Location: The Flatlands
Posted: 14th Jan 2013 21:28 Edited at: 14th Jan 2013 21:29
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@GLaDOS

Was the amount ever taken out your account? If it was I'd be glad to send Rick an email for you. Or you could send him one yourself.

If the amount has never been taken out of your account (in other words you have not actually paid for it) then what you probably need to do is buy the backer agreement again. This is how they clean things up. It's happened to me with model packs where I would have to order again. Of course, this is only if you have never given them any monies from any of your accounts.

I understand how you feel. Especially since they did not let you know what's going on. They are missing at least on person who had worked for them, Mike Johnson, so things must be quite hectic there. He left in November to work on new projects. So, you might have "fell through the cracks" as we say in America as far as responding to your request. It does sound as if they did respond by deleting the old buy request.

I hope you are able to understand what I am trying to say as it is hard for me to say anything in simple English.

THEORY - you know everything but nothing works. PRACTICE - when everything works but don't know why. For me, theory and practice are combined: nothing works and I don't know why.
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GLaDOS
14
Years of Service
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Joined: 16th Jul 2009
Location: Italy
Posted: 14th Jan 2013 22:26
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The thing is: Its been a month and it said "Awaiting payament" for the whole time.they said it was normal but now it got cancelled.tomorrow i will try again and if they will delete it again i wont try anymore

~GLaDOS
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Flatlander
FPSC Tool Maker
17
Years of Service
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Joined: 22nd Jan 2007
Location: The Flatlands
Posted: 14th Jan 2013 22:39
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It was awaiting payment and because of a problem it never went through (or came). It would probably be in that state forever and that is why they needed to delete it. Hopefully, it will go through this time without any problems.

THEORY - you know everything but nothing works. PRACTICE - when everything works but don't know why. For me, theory and practice are combined: nothing works and I don't know why.
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KeithC
Senior Moderator
18
Years of Service
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Joined: 27th Oct 2005
Location: Michigan
Posted: 14th Jan 2013 23:33
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Quote: "They can't send you anything nor can you download anything. "

Let's not forget though; that you are actually getting a few model packs, right away.

-Keith

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RickV
TGC Development Director
24
Years of Service
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Joined: 27th Apr 2000
Location: United Kingdom
Posted: 15th Jan 2013 11:25
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@ GLaDOS - please contact our support team and we'll let you know what the hold up issue is.

Rick

Financial Director
TGC Team
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GLaDOS
14
Years of Service
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Joined: 16th Jul 2009
Location: Italy
Posted: 15th Jan 2013 16:17 Edited at: 15th Jan 2013 16:23
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Np Rick,Sorry to be harsh but im a little bit frustrated :\

~GLaDOS
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Pain
FPSC Reloaded TGC Backer
17
Years of Service
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Joined: 4th Apr 2007
Location: Lake Orion, MI - USA
Posted: 16th Jan 2013 16:18
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check your bank card, they are more then likly blocking the payment. My bank "Chase" in the USA blocks the game creators payments because its going over seas. So if you do not approve it, your bank blocks it. Call your bank if it pends again.

PAIN!

Me = noob

and i love The TGC : )
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xplosys
18
Years of Service
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Joined: 5th Jan 2006
Playing: FPSC Multiplayer Games
Posted: 16th Jan 2013 18:54
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When I tried to back FPSCR on KickSarter, It got rejected and I couldn't complete the transaction. A few minutes later my bank called and asked if it was me trying to place the charge. I had never made a charge like that with that card, so they blocked it. Not all banks call you though, so you may need to check with them if it continues.

Brian.

!retupmoc eht ni deppart m'I !pleH

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BlackFox
FPSC Master
16
Years of Service
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Joined: 5th May 2008
Location: Knight to Queens Bishop 3
Posted: 16th Jan 2013 19:12
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Quote: "When I tried to back FPSCR on KickSarter, It got rejected and I couldn't complete the transaction. A few minutes later my bank called and asked if it was me trying to place the charge."


What? A bank calling it's customer? Preposterous I say. It's 2013. I thought they all had automated tellers.

My mattress never calls if we spend money.


There's no problem that can't be solved without applying a little scripting.
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GLaDOS
14
Years of Service
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Joined: 16th Jul 2009
Location: Italy
Posted: 16th Jan 2013 21:00
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I actually bought some stuff from tgc before with the very same card and it worked

~GLaDOS
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GLaDOS
14
Years of Service
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Joined: 16th Jul 2009
Location: Italy
Posted: 17th Jan 2013 08:02
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Few Days has passed,Still no email from support and awaiting payament

~GLaDOS
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Teabone
Valued Member
17
Years of Service
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Joined: 8th Jun 2006
Location: Canada
Posted: 17th Jan 2013 08:39
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I wouldn't say they "deleted it". Most likely an error related situation with the system here or your bank.

http://www.freetoronto.org/bathsaltssite
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Pain
FPSC Reloaded TGC Backer
17
Years of Service
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Joined: 4th Apr 2007
Location: Lake Orion, MI - USA
Posted: 17th Jan 2013 14:18 Edited at: 17th Jan 2013 14:20
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I would:
1st, call the bank see if it was indeed them that "blocked" it.

2nd, if it was, cancel the old attempts on the card, then redo the order and tell your bank to allow it.

3rd, if it was not your bank, email TGC support again.

They are very good about these things, just short handed when it comes down to things I think. But over all the job always gets done.

@ BlackFox
Quote: "
What? A bank calling it's customer? Preposterous I say. It's 2013. I thought they all had automated tellers.

My mattress never calls if we spend money."


I found your Mattress account number, I am withdrawing from the ATM inside the store "Matttress world"

Just saying, I agree with you, Banks never call, if its a Mattress or a Bank, they are just jelious cause they have to sit there and pretend they own our money inside their bank.

PAIN!

Me = noob

and i love The TGC : )
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Nickydude
Retired Moderator
17
Years of Service
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Joined: 4th Nov 2006
Location: Look outside...
Posted: 17th Jan 2013 17:48
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Have you contacted Rick like he asked?

I reject your reality and substitute my own...
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GLaDOS
14
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Joined: 16th Jul 2009
Location: Italy
Posted: 17th Jan 2013 19:20
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1: Yes i have
2: I Cannot call my bank because im NOT using a credit card: im using a visa card called Postepay wich is basically a empty card,you can go to a bar and put the money in the card and then buy with it.it is supported because some time ago i bought some store points with it

~GLaDOS
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Nickydude
Retired Moderator
17
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Joined: 4th Nov 2006
Location: Look outside...
Posted: 17th Jan 2013 19:29
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Was he not able to help.

I reject your reality and substitute my own...
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Pain
FPSC Reloaded TGC Backer
17
Years of Service
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Joined: 4th Apr 2007
Location: Lake Orion, MI - USA
Posted: 18th Jan 2013 05:09 Edited at: 18th Jan 2013 05:20
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im sorry, I didnt read that anywhere above.

I hope you get this Cleared up.

EDIT:
also, the money you prepay into the Postepay card goes into an account which is held by VISA or (the VISA banker) so it would be uner an account. there are numbers on the card? thats the account number. There should then be a phone number to call on the back of the card. Just a thought... after some google support that I read about.

PAIN!

Me = noob

and i love The TGC : )
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GLaDOS
14
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Joined: 16th Jul 2009
Location: Italy
Posted: 20th Jan 2013 11:12 Edited at: 20th Jan 2013 11:58
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Still the same...Any ideas guys?

~GLaDOS
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Chris Bamber
Retired Moderator
13
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Joined: 3rd Oct 2010
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Posted: 21st Jan 2013 10:33
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@GLaDOS

Did you contact the Support Mail for assistance for this problem?

http://www.thegamecreators.com/?m=contact_orders

Also is the order you placed still showing as 'Awaiting Payment'? If so, include the order number in your Support Mail message.

If the order is no longer there (automatic cleanup after several weeks of 'awaiting payment') then it may be worthwhile to try placing the order again and still contacting Support Mail with your new order number and explain what happened last time. This should ensure whatever it was that stopped your payment last time in dealt with.

Hope this helps to resolve the problem.

Artist Tag : Kasseyus
Check Out My TGC Store for Loose Media
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RickV
TGC Development Director
24
Years of Service
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Joined: 27th Apr 2000
Location: United Kingdom
Posted: 21st Jan 2013 12:01
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GLaDOS, contact us via Support Mail, this is where we deal with all order issues.

Rick

Financial Director
TGC Team
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