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Geek Culture / Thank you for submitting your enquiry to TGC

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Sid Sinister
19
Years of Service
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Joined: 10th Jul 2005
Location:
Posted: 12th Dec 2008 02:49
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Quote: "Thank you for submitting your enquiry to The Game Creators.

The tracking code of your enquiry is: TRKSID9800655b2968f68a26a33740c696cdf3
This code has been sent to you via email along with instructions on how to check the status of your enquiry.

There are currently 8 enquiries in the queue awaiting replies.

At the moment we are typically replying to enquiries within 48 hours or less."


I copied that bit of info to a text file on Oct 10th. Now, it's two months later and I have still not received a reply message. Not only that, but I have made several submissions to the TGC help desk over the year and I have never gotten anything back.

What is the meaning of this?

"If I have seen a little further it is by standing on the shoulders of Giants" - Isaac Newton
-Computer Animation Major @Baker.edu-
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zenassem
22
Years of Service
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Joined: 10th Mar 2003
Location: Long Island, NY
Posted: 12th Dec 2008 02:55
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While I have gotten those tracking emails for every enquiry I have made, I can also say that they were followed up with a human answered email within a few days.

Sorry to hear you are not getting any response. I honestly don't know what to make of it.

btw, My enquiries were all prior to this year, so I'm not sure if things have changed.

~Zenassem
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Sid Sinister
19
Years of Service
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Joined: 10th Jul 2005
Location:
Posted: 12th Dec 2008 03:09
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Do you know anything about how to use that tracking number? They give it to us but then I don't understand where to use it to 'track.'

"If I have seen a little further it is by standing on the shoulders of Giants" - Isaac Newton
-Computer Animation Major @Baker.edu-
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zenassem
22
Years of Service
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Joined: 10th Mar 2003
Location: Long Island, NY
Posted: 12th Dec 2008 03:38
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Well from what I remember, you could paste the tracking# on the enquiry page, and it would give you an update on how many enquiries are still ahead of you. And if it was an answer that didn't require a lenghty response it would, bring up the reply.

I'll make an enquiry and see if it works (I had been meaning to ask something)

~Zenassem
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zenassem
22
Years of Service
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Joined: 10th Mar 2003
Location: Long Island, NY
Posted: 12th Dec 2008 03:43
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It sends you an email, with instructions on how to use the tracking#. Are you sure TGC has your current email address?

~Zenassem
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Sid Sinister
19
Years of Service
User Offline
Joined: 10th Jul 2005
Location:
Posted: 12th Dec 2008 06:09
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That's the freaking problem I'm trying to get fixed. They don't have my current email and I can't change it through the email change system. For some stupid reason I NEVER get an email to confirm the change. And let me be clear, because I know one wise guy is going to ask me if I've turned off all email filters. Yes, yes I have. I've even tried multiple different emails ranging from free yahoo and hotmail ones to my personal email that is at the bottom of the post. And I NEVER get a confirmation email.

I'll take a look into the inquiry thing.

"If I have seen a little further it is by standing on the shoulders of Giants" - Isaac Newton
-Computer Animation Major @Baker.edu-
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Sid Sinister
19
Years of Service
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Joined: 10th Jul 2005
Location:
Posted: 12th Dec 2008 06:19
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Nope, don't see it. The only inquiry thing I see is for orders.

"If I have seen a little further it is by standing on the shoulders of Giants" - Isaac Newton
-Computer Animation Major @Baker.edu-
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Mike Johnson
TGC Developer
22
Years of Service
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Joined: 13th Sep 2002
Location: United Kingdom
Posted: 12th Dec 2008 10:54
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Sid Sinister, email me directly and I will deal with it - [email protected] - please include as much info as possible so I can assist.
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Sid Sinister
19
Years of Service
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Joined: 10th Jul 2005
Location:
Posted: 12th Dec 2008 16:57
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Thank you sir, I will do so now

"If I have seen a little further it is by standing on the shoulders of Giants" - Isaac Newton
-Computer Animation Major @Baker.edu-
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Sid Sinister
19
Years of Service
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Joined: 10th Jul 2005
Location:
Posted: 13th Dec 2008 16:29
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I haven't heard anything back yet. Did you try and send something? I just want to make sure that you sent something and I didn't get it and that the problem is actually at my end for some reason.

There is something strange about my ISP though... and I'm wondering if this has to do with it. For some reason, my ISP blocks email coming from certain ports (?), and the user has no way to unblock them. I literally have to call up and tell them to let something through... If there is a proble, I'm guessing that's it.

"If I have seen a little further it is by standing on the shoulders of Giants" - Isaac Newton
-Computer Animation Major @Baker.edu-
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