I'll throw in a little defense here, instead of automatically assuming the 'p' word.
Quick: It's not impossible for customer services to be quick, if you've caught them at the right time, it's quite possible they'll be quick - if they receive the video and watch it and they know it's you, the customer, then what reason do they have to stall? It's not like an investigation is needed. If videos suffice, then 3 hours isn't unbelievable for customer services to solve a problem. Customer services can sometimes be efficient.
Game versions: Do all game versions of CoD4 comes as 1.0? Because not all games do, later released version (GoTY, special editions, cheaper versions etc.) might have an updated version. I don't think all games I've installed have been version 1.0
And well, we know GJ isn't a Pastafarian, so he's definitely not a pirate, yearrgh! Ye sail the seven seas for pasta!