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Geek Culture / Were do we go for support?

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marine
14
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Joined: 5th Jan 2011
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Posted: 6th Jan 2011 00:20
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I'm new here and Im having some problems with this software. I purchased it from E-Bay the other day off some guy who gave me a disc and a bunch of software tools to go with it. I've posted a few times asking for help but no ones replying. Am I posting in the wroung sections? Do I post here or somewhere else?
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IanM
Retired Moderator
22
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Joined: 11th Sep 2002
Location: In my moon base
Posted: 6th Jan 2011 00:29
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You have posted a few times starting today - you need to have a little patience. People will answer your questions when they have the time to do so.

Get the latest Matrix1Utility plug-ins (23-DEC-2010)
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marine
14
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Joined: 5th Jan 2011
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Posted: 6th Jan 2011 02:26
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Ok thank you just wanted to make sure i was posting in the correct area.
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nitrohaze
22
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Joined: 21st Apr 2003
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Posted: 6th Jan 2011 14:35
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Marine,

What did you purchase, and what is the problem you are having?
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Insert Name Here
18
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Joined: 20th Mar 2007
Location: Worcester, England
Posted: 6th Jan 2011 20:09
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If it's an order or billing problem, click on the "Order & Billing Support is provided here, not in these forums." link at the bottom of this page.

If not, post the question in the forum of the specific product (Is it, Darkbasic, FPSC etc), or if that product does not have its own forum, here. We can't help you if we don't know what the problem is.

"Sticks and stones may break my bones but words will never hurt me." That's a bit like saying Hey bullies! So yeah, this words thing isn't working, but I'll tell you what will
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Libervurto
18
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Joined: 30th Jun 2006
Location: On Toast
Posted: 6th Jan 2011 22:55
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Quote: "If it's an order or billing problem, click on the "Order & Billing Support is provided here, not in these forums." link at the bottom of this page."

marine bought it off ebay.

As people have said you need to be patient on here, a day or two will be enough to get a good answer on the active boards. All the more reason to give a thorough explanation of your problem, otherwise people will have to ask you more questions about your problem and it will take longer to be resolved.
We are all hobbyist programmers - I don't think there is any official TGC support - but we are quite active and a very helpful community
Welcome to the forums by the way.


Everything worthwhile requires effort.
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