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Geek Culture / Steam Gift

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Fuzz
18
Years of Service
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Joined: 14th Nov 2006
Location: Tasmania, Australia
Posted: 23rd Aug 2011 11:28 Edited at: 23rd Aug 2011 11:30
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Hey, my friend gifted me Bastion on Steam and then another friend gifted it to me as well. The thing is that I can't do anything with it.

Please see attached picture.

In my library it says activate instead of play and when trying to do anything with the extra gift it just says that I already have a guest pass and that I should buy the game ( which I have, since friend 1 gave it as a gift) but in the store it says that I already own this game, so I can't buy it. I can't give the game to anyone, he can't redeem it and I can't accept it. Has $15 just been wasted?

Any ideas?


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bitJericho
22
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Joined: 9th Oct 2002
Location: United States
Posted: 23rd Aug 2011 11:40
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sounds like a bug. Contact steam.


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Fuzz
18
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Joined: 14th Nov 2006
Location: Tasmania, Australia
Posted: 23rd Aug 2011 14:13
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I looked through Steam support but I couldn't find a solution.


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bitJericho
22
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Joined: 9th Oct 2002
Location: United States
Posted: 23rd Aug 2011 14:21
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[href=null]https://support.steampowered.com/kb_article.php?ref=1223-QROC[/href]


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Fuzz
18
Years of Service
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Joined: 14th Nov 2006
Location: Tasmania, Australia
Posted: 23rd Aug 2011 14:28
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It says "The specified article does not exist or you do not have permission to view it."

I'm not sure why I wouldn't have permission but anyway, thanks for helping Jerico2day.


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bitJericho
22
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Joined: 9th Oct 2002
Location: United States
Posted: 23rd Aug 2011 14:54
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er..hmm, what you need to do is send an email to steam.


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Oolite
19
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Joined: 28th Sep 2005
Location: Middle of the West
Posted: 23rd Aug 2011 15:53 Edited at: 23rd Aug 2011 15:54
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http://webcache.googleusercontent.com/search?q=cache:qBySmlVdaWEJ:https://support.steampowered.com/kb_article.php%3Fref%3D1223-QROC-4460+https://support.steampowered.com/kb_article.php%3Fref%3D1223-QROC&cd=1&hl=en&ct=clnk&gl=uk&source=www.google.co.uk

copy paste that, google cache is your friend.
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Ocho Geek
17
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Joined: 16th Aug 2007
Location: Manchester, UK
Posted: 23rd Aug 2011 19:27
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You want this link

I know, what would you do without me?


Not Spanish, Not Eight, Just Ocho

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Fuzz
18
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Joined: 14th Nov 2006
Location: Tasmania, Australia
Posted: 27th Aug 2011 05:08 Edited at: 27th Aug 2011 05:09
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Thanks, Ocho Geek. I sent them a question but still no reply. It also turns out that my play time on Bastion has been reset too.


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Ocho Geek
17
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Joined: 16th Aug 2007
Location: Manchester, UK
Posted: 27th Aug 2011 13:20
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It takes some time but they were very helpful with me


Not Spanish, Not Eight, Just Ocho

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