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Geek Culture / Harddrive failure?

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Slayer267
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Posted: 12th Nov 2011 19:39
Okay so today I was watching movies on Netflix and my browser closed. I thought it was nothing so I opened it up again. It closed again and it gave me error that said something was not compatible with this version of windows. So then i clicked okay and about 13 errors started poping up on my screen. And I got a system restore window that said that I have 14 critical problems. So that's where I'm at now... Any suggestions?

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xplosys
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Posted: 12th Nov 2011 19:45
Sounds more like a virus to me but not enough info. Can you describe or post an image of this "system restore window"?

Brian.

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zenassem
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Posted: 12th Nov 2011 19:46 Edited at: 12th Nov 2011 20:07
Seems like a false alert browser related malware/adware/spyware to me.

FYI
To speed up the scanners below it may be a good idea to Download & Run CCleaner first, if you have a lot of clutter and temp/junk files.


1- Download Malwarebytes... install it, update it, and run a full scan. Will take a bit of time depending on how your HD('s) is partitioned or not. Sometimes I run in it Safemode as well,, depending on the full scan results.

2- Download Spybot Search & Destroy... install, update, and run that.

Then I would:
3- Download Hijackthis! (choose either mirror) install, and run it by clicking "None of the above, Just Start the program" button at the bottom of the launch screen.
!!!Warning!!!
Don't remove anything unless you are familiar with the app and know how to spot bad entries (most of the things in the scan log are normal and ok). You have to know what is suspicious/abnormal. So post the log here for someone to look it over if you aren't sure.



Depending on the results of those...
I might even run lspfix. This would only come into play if you were suddenly unable to connect to the internet due to the payload of the malware/virus. Again,, this is a tool that some familiarity is necessary. Don't do anything with this if you are unsure.

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Slayer267
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Posted: 12th Nov 2011 20:08
I can't open anything. It just closes It.right away. Im typing on my iPad.

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zenassem
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Posted: 12th Nov 2011 20:11 Edited at: 12th Nov 2011 20:34
Shut Down the computer,, preferably properly, if not, try pressing alt+f4 repeatedly... then try shutting things down via task managager (CTRL+ALT+DEL), restart explorer.exe (not to be confused with iexplorer.exe) if you have to. If all that fails then you have no choice but to hard shutdown by holding your power button in for about 6-12 seconds.

Then start up in "safe-mode with networking" by tapping f-8 a few times right before and during POST (Power On Self Test). Usually have to press it a few times,, while the option to enter the bios utility comes up. I tap regularly but not too fast. If you don't get the option and Windows is starting comes up... you missed it. Do the above again.

download the apps from within safe mode and run them (specifically malwarebytes and Spybot S & D). You don't have to install the real-time (tea-timer) protection that is an option during the S & D install. I prefer not to use the tea-time protection.

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zenassem
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Posted: 12th Nov 2011 20:28 Edited at: 12th Nov 2011 20:38
Forgot to add that it's advisable to turn OFF 'System Restore' prior to running the scans. You can turn it back on after your system is clean.

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charger bandit
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Posted: 12th Nov 2011 21:57
Restart your computer,keep pressing F8 before it starts loading Windows and go into safemode,then just install Malwarebytes or Combofix. I used to work at a pc repair shop we used this method all the time,it really works wonders with these cases.


zenassem
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Posted: 12th Nov 2011 22:51
@Charger Bandit

Thanks for mentioning Combofix. I missed that one, and it has served me well in the past; even when other scans came up clean/empty.

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Slayer267
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Posted: 13th Nov 2011 00:26
task manager does not open because its faded out. i will try safemode... i also found out what its called blaster.worm... its in system32 folder... just tried safemode and i still wont work. also tried cmd and still nothing... will keep u informed...

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Thraxas
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Posted: 13th Nov 2011 06:15
It amazes me how many of these problems occur when people are just looking at normal websites etc.

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Slayer267
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Posted: 13th Nov 2011 06:34
yeah... ikr... okay so i looked up the worm and it says that it infected microsoft...

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Isocadia
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Posted: 13th Nov 2011 10:15
You can always wipe the entire disk, put it inside a microwave with a magnet hoovering on top and lastly trow it in the fires of mount doom. That should kill the bastard
Dark Frager
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Posted: 13th Nov 2011 12:34
Did you try removing the virus in safe mode, open the system32 folder in safe mode and then delete the file. If that doesn't work, do what Isocadia said.

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Slayer267
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Posted: 13th Nov 2011 16:05
it hides all of my stuff in safemode and other modes... this thing is smart...

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xplosys
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Posted: 13th Nov 2011 16:46 Edited at: 13th Nov 2011 16:48
I think I remember this one, or one like it. If you can get to an explorer view, try this.

Explore the C: drive or any folder/window. Go up to the file menu and click View/Folder Options. Then select "Show hidden files and folders". If this is the one, I remember thinking how elegant and simple it was. Besides other things of course, it stumped me for a while just turning all my exe's, desktop shortcuts, start menu items, into hidden files.

Brian.

!retupmoc eht ni deppart m'I !pleH

The Wilderbeast
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Posted: 13th Nov 2011 17:57
Alternatively just burn any Linux live cd, mount your NTFS partition, and remove the relevant files that way.


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xplosys
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Posted: 13th Nov 2011 18:01
Typically, the malicious files are not as much a problem as are the registry and system file changes that they made.

Brian.

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Slayer267
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Posted: 13th Nov 2011 19:16
Did not work. Drive C wont let me open any folders. Taking to get fixed. Still under warranty.

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Agent Dink
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Posted: 13th Nov 2011 19:24
I had this virus on a couple client's PCs...

I ended up just backing up their documents and wiping their drives, starting fresh. Once something gets in there and does all that damage, you might as well just start over.

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Slayer267
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Posted: 13th Nov 2011 22:10
B-B-but what about Operation Defuse!

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Dark Frager
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Posted: 13th Nov 2011 22:29
Back the files up?

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Slayer267
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Posted: 13th Nov 2011 22:50
Okay so i disabled the virus and attacking it with anti virus...

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Daniel wright 2311
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Posted: 13th Nov 2011 23:03
Just restore your pc to a earlier state,You will have to do this is safe mode but this is all you realy need to do.

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Slayer267
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Posted: 13th Nov 2011 23:25
Got my files back!

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Slayer267
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Posted: 14th Nov 2011 01:38
Aw craapp... I went somenwhere turned my comp on and now it wont get past the win7 loading screen...

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charger bandit
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Posted: 14th Nov 2011 06:20
Can you try booting from a live linux cd? That way you can copy off your data.


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Posted: 14th Nov 2011 19:43
nonZero
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Posted: 14th Nov 2011 22:40
abridged version: boot in linux (or from live CD but you really should be running dual OS. Mount your ntfs (windows) partition. Connect a large-size usb storage device, ie external hdd or 16/32gb flash drive (should automatically mount in ubuntu). Now browse your infected hdd and copy your relevant files to the usb device. Delete the files and folders you dont want as you go. When you are done, FORMAT the infected partition or drive (ensure you format it to ntfs, windows dont like no journallin file systems). Complete sterilisation!!! Now remove usb device and reinstall windows. Now install comodo firewall with defence+, avg and sandboxie. Now make sure they are all updated. Now set comodo's defence+ to "paranoid". Now disable all autoplay functionality in windows. Now plug your usb device back in and scan it. Now run it sandboxed (starts a sandboxed instance of explorer in that directory) and begin retrieving your data. If any alerts pop up and you arent sure what to do block the request or quarentine the file and then post the info here for analysis. If you found the instructions vague, ask. If you think I am overly perenoid, then you're right XD .... Finally, if you were on dual os you may need to reinstall grub after installing windows. Check the linux forums, there are tons of help articles.

Slayer267
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Posted: 15th Nov 2011 18:04
None of the boot options work and the computer cannot be accessed. I was thinking I could swap the files that I need on to another hdd and then do a system restore. That should kill it. The files will be moved to a older computer and plus I can just move the files back and have a cleaner computer.

I think that should work.

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AutoBot
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Posted: 15th Nov 2011 21:18 Edited at: 16th Nov 2011 03:50
Once again I would recommend you just use a rescue disk. The Kaspersky one looks pretty good.

nonZero
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Posted: 15th Nov 2011 21:55
Quote: " I was thinking I could swap the files that I need on to another hdd and then do a system restore. That should kill it"


Careful of System Restore. Doesn't work with many viruses. In fact some clever bugs actually use system restore to prevent themselves being removed.

Put a Linux CD in your machine. Now reboot. Go into your BIOS and make sure that your boot priority is set to DVD/CD 1st. Alternately, some machines offer a boot menu by hitting F11/12 during the post-screen.

You should have no problem with Linux and Ubuntu is particularly friendly for windows users. Once you've booted with the CD/DVD (It may take some time, be patient. Also make sure you press a key to boot from the DVD/CD when prompted to). Anyways, once you're in, follow my previous instructions. Trust me when I say that purging is better than restoring. It eliminates the virus permanently.

Slayer267
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Posted: 15th Nov 2011 21:57
Idk we will see how it goes...ordering restore cd

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Dark Frager
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Posted: 15th Nov 2011 22:46 Edited at: 15th Nov 2011 22:46
If I were you, I would just format my computer and have this all done with.

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Slayer267
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Posted: 16th Nov 2011 01:53
Yeah but your not me and i'm not formatting... Yet...

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AutoBot
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Posted: 16th Nov 2011 02:57 Edited at: 16th Nov 2011 04:33
Quote: "ordering restore cd"


I would recommend the Kaspersky one I linked to above. I haven't tried it on a real infected machine but have done it on a virtual machine, it ran and didn't cause any damage to the underlying Windows XP. It seems to have great reception for catching the malware, plus its free. The advantage to booting from a CD like this is that it keeps the virus dormant so that it can be scanned and removed.

Download link:

http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable/kav_rescue_10.iso

Fatal Berserker
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Posted: 16th Nov 2011 10:20 Edited at: 16th Nov 2011 10:20
Man, i feal sorry for you, whenever this happens to me i feal all the hair on the back of my neck stand upright. "PLEASE DATA DONT BE LOST, ILL PROMISE TO BACK YOU UP IN FUTURE!".
Good luck, its all i can give to you.

nonZero
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Posted: 16th Nov 2011 16:48
Quote: " whenever this happens to me i feal all the hair on the back of my neck stand upright. "PLEASE DATA DONT BE LOST, ILL PROMISE TO BACK YOU UP IN FUTURE!" "


lol, same here. And then I'm really good about backing up...for the first week. Then I get complacent and... *shivers*. So now I have Comodo Firewall with Defense+ set to paranoid mode. I also run my web browser (Firefox, naturally) sandboxed in Sandboxie. I also run all new apps sandboxed on first install/run. I boot in linux every time I use removable storage that's been in a foreign machine so I can examine the contents. And guess what? I still lost data recently. Not to a virus, but to curuption

AutoBot
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Posted: 16th Nov 2011 17:04
I just use an external hard drive and a batch script to back up my stuff every now and then. Its really not that hard to do.

Slayer267
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Posted: 16th Nov 2011 22:14
:o ! I want that batch script! That would be awesome!

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zenassem
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Posted: 17th Nov 2011 01:54 Edited at: 17th Nov 2011 01:57
Quote: "None of the boot options work and the computer cannot be accessed"


If the above statement is true,, even when attempting to boot from a Linux "LIVE" CD... then you have more problems than a hard drive issue with your computer.

If you can't boot a live cd, what exactly are you planning to do with a restore CD? Because, if the live CD can't boot... neither will a system restore disc. I'm confused.

~ZENassem
Slayer267
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Posted: 17th Nov 2011 04:08
Will get a new computer and transfer FPSC Files onto the new computer. Best buy charges like 70 USD so i'll see what I can do.

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nonZero
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Posted: 17th Nov 2011 09:23
@Zenassem:
Quote: " Quote: "None of the boot options work and the computer cannot be accessed"

If the above statement is true,, even when attempting to boot from a Linux "LIVE" CD... then you have more problems than a hard drive issue with your computer.

If you can't boot a live cd, what exactly are you planning to do with a restore CD? Because, if the live CD can't boot... neither will a system restore disc. I'm confused. "


I thought by "boot options" he meant his boot manager (ie Grub, ntldr, lilo, etc.) didn't cross my mind he might have meant the BIOS boot options. But if he did then yeah, system restore disk would be pretty much useless.

@Slayer267:
Quote: " Will get a new computer and transfer FPSC Files onto the new computer. Best buy charges like 70 USD so i'll see what I can do. "


It's better to diagnose the problem than buy a whole new system. It seems a waste of funding to replace and buying a pre-assembled machine is, well, not a good idea coz you dunno what lurks beneath. Half the time it's much cheaper to replace a faulty part than the entire system.

If you are wanting to upgrade, DO NOT buy 2nd-hand things. Trust me, I bought a sencond-hand pc once and the AGP slot faulted out after like three months (and I couldn't fall back on the onboard gfx coz they sucked in those days). You should buy new parts (under warranty) and assemble it yourself (or get a friend to). If you have anything salvagable from your old machine, use it (if it's compatible).

May I suggest that you get a really GOOD motherboard with decent onboard sound and GFX (saves you buying a soundcard and it's nice to have decent video to fall back on if your video card commits suicide). Make sure it supports the fastest RAM your wallet will allow (even if you have to toss your old RAM and buy new).

Anyway, that's just my advice. I don't know how good a deal 70 USD is because it's not my native currency, but if it is second-hand I would advise against it, no matter how cheap.

Slayer267
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Posted: 17th Nov 2011 14:11
Yeah but i've had this PC for about 3 years and i think its time i get a new PC anyways.

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nonZero
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Posted: 18th Nov 2011 21:13
well, if it's old then I spose an upgrade can't hurt. I know what it feels like to have an old pc. When I was a kid, I had a pizza box running a 386 and most of my friends had Pentiums

Slayer267
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Posted: 18th Nov 2011 21:41
Umm okay?!

Anyway i got an ASUS insted of alienware... works great!

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