Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

Geek Culture / When will they be approved?

Author
Message
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 7th Jun 2012 03:32 Edited at: 7th Jun 2012 05:24
Link
Hi guys i hope this place is ok for this.

Im curious i brought 2 items on the 4th of this month i was just wondering when they might be able to download them? There still waiting approval.

Plus its been almost 48 hours now.

Thanks in advance for the help.

signed; James
Back to top
Profile PM
NIlooc223
14
Years of Service
User Offline
Joined: 27th Aug 2010
Location: Heaven
Posted: 7th Jun 2012 06:54
Link
It usally takes around 3 bussnise days so today or tomerow (today as in thursaday)

Your signature has been erased by a mod - Please reduce it to (600x120) maximum size
Back to top
Profile PM Email
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 7th Jun 2012 07:00
Link
Oh,but according to there page it says this;

"Awaiting Approval - All our orders go through a manual approval process. This typically takes no longer than 24 hours during the week, or 72 hours over the weekend."

Its been 48
Back to top
Profile PM
NIlooc223
14
Years of Service
User Offline
Joined: 27th Aug 2010
Location: Heaven
Posted: 7th Jun 2012 09:46
Link
They probably have had a lot of purchases because of sales... Just wait till 72 hours are up then contact support

Your signature has been erased by a mod - Please reduce it to (600x120) maximum size
Back to top
Profile PM Email
JRH
18
Years of Service
User Offline
Joined: 8th Jul 2006
Location: Stirling, UK
Posted: 7th Jun 2012 11:30
Link
I imagine it will have had something to do with this lady here:


Bank holiday here. Very few people are at work.
Back to top
Profile PM Email Website
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 7th Jun 2012 16:00
Link
Oh ok. hopefully i get my stuff approved today,can't wait lol.
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 7th Jun 2012 20:08
Link
Meh really wish the approval process wasn't manual i really want to get started with 3D Game Maker and Realm Crafter today,thought about buying some other stuff but not if i have to wait like this

Pretty Please approve me today? lol with sugar and strawberries and cherries on top? lol

Sorry i lost it there for a moment lol.
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 7th Jun 2012 22:50
Link
Sorry guys but what are the chances of them approving me today?

I really want my software i paid for lol. Its 4pm here
Back to top
Profile PM
SpyDaniel
19
Years of Service
User Offline
Joined: 4th Feb 2006
Location: United Kingdom
Posted: 8th Jun 2012 00:32
Link
Its 10:30PM here, so no chance of you getting your software today, maybe tomorrow.
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 8th Jun 2012 00:48
Link
Well that bites. they really need to go instant approval,4 days now Ive been waiting yea ill give them the first 2 days cause of the holiday you guys had over there in the UK.

Never had to wait so long for something i brought online,digital is suppose to be pretty much instant,if i wanted to wait close to a week i would of got the physical version if it was available.

Well have a good night UK,Sweet dreams
Back to top
Profile PM
SpyDaniel
19
Years of Service
User Offline
Joined: 4th Feb 2006
Location: United Kingdom
Posted: 8th Jun 2012 01:30
Link
I have to agree that TGC's way of processing orders is prehistoric. They would probably make more sales if people where not afraid of not receiving their orders because a sole person has to make sure the money has gone into the TGC bank account xD
Back to top
Profile PM
Insert Name Here
18
Years of Service
User Offline
Joined: 20th Mar 2007
Location: Worcester, England
Posted: 8th Jun 2012 02:43
Link
Yeah to be honest this is TGC's main failing at the moment - their new website looks fantastic but the purchasing process is nowhere near as up to date as the website it features on.

Back to top
Profile PM
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 8th Jun 2012 11:39
Link
I don't think they've got the staff to manually approve everything and of course the staff that do get days off. It's a fairly slow system when it's the weekend, a bank holiday or in this case, the queen's blooming jubilee.

Back to top
Profile PM Website
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 8th Jun 2012 16:24
Link
Well its 9:21am here,really hope they approve my software today

Btw from what i'm seeing in the news videos that Queens Jubilee looked fun,too bad i live so far away from the U.K. would of loved to check it out. Wish it didn't cost so much to take a trip from the U.S. to England lol
Back to top
Profile PM
SpyDaniel
19
Years of Service
User Offline
Joined: 4th Feb 2006
Location: United Kingdom
Posted: 8th Jun 2012 18:31
Link
The Jubilee is only good due to getting a free day off from work.
Back to top
Profile PM
bitJericho
22
Years of Service
User Offline
Joined: 9th Oct 2002
Location: United States
Posted: 8th Jun 2012 18:45
Link
I saw ashens review some jubilee memoribilia from poundland. If I were you I'd be getting in on that action.

darkBIT TGC Torrent Tracker / File Server - AGK Chat: #agk : irc.devhat.net
Back to top
Profile PM Email Website
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 8th Jun 2012 23:00
Link
its 3:58pm here now and they still haven't approved my orders,am i out of luck another day?

flipping 5 days now,and tomorrow is the weekend. getting annoyed now.
Back to top
Profile PM
NIlooc223
14
Years of Service
User Offline
Joined: 27th Aug 2010
Location: Heaven
Posted: 8th Jun 2012 23:10
Link
Contact them.

Your signature has been erased by a mod - Please reduce it to (600x120) maximum size
Back to top
Profile PM Email
Thraxas
Retired Moderator
19
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 9th Jun 2012 00:43
Link
It sounds like something has gone wrong somewhere. I've not heard of anybody waiting this long for an approval. I would definitely contact support.

http://thraxocorp.webs.com/ Visit my totally awesome website: Thraxocorp. It's my own company and I'm totes the CEO.
Back to top
Profile PM Email
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 9th Jun 2012 00:47
Link
I contacted them,just waiting on a response,it says it could take up to 48 hours for them to respond
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 9th Jun 2012 16:27 Edited at: 9th Jun 2012 16:28
Link
They open today? Should i even bother hopeing that ill get approved today?

Thraxas could you by any chance contact someone?
Back to top
Profile PM
Slow Programmer
19
Years of Service
User Offline
Joined: 5th Apr 2006
Location: USA, Tennessee
Posted: 10th Jun 2012 00:57
Link
I have never understood how a company that tries to produce cutting edge development software can still be in the stone age when it comes to payment processing.

There are two kinds of computer users. Those that use Macs and those that wish they did.
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 10th Jun 2012 02:58
Link
Guess this week hasn't been my week lol. Meh i really hope i get my stuff this coming week

Well since this has happen i may be very hesitant to buy anything else from this site again
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 10th Jun 2012 21:10
Link
Its now been 7 days since I ordered Realm Crafter and 3D GameMaker.

I very much understand they had a holiday but this is crazy,they never took this long before,I mean when I brought DB Pro and Classic in 2003 and 2008 they never took this long

I have emailed support in the past,so far no luck

I'm sorry for being a pest but $133 bucks is a lot of money,i mean i'm sitting here with nothing.
Back to top
Profile PM
Yodaman Jer
User Banned
Posted: 10th Jun 2012 22:04
Link
This is indeed a very strange case. Maybe the order form didn't submit properly? Were you having any internet issues the day of purchase?

Back to top
Profile
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 11th Jun 2012 00:10
Link
Perhaps try calling/emailing on Monday, they should be available then, or at least the last time I ordered something it was approved on a Monday. It is a bit odd because normally it doesn't take that long.

Back to top
Profile PM Website
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 11th Jun 2012 04:45
Link
No problems with internet when i brought the software.
Back to top
Profile PM
MrValentine
AGK Backer
14
Years of Service
User Offline
Joined: 5th Dec 2010
Playing: FFVII
Posted: 11th Jun 2012 10:15
Link
A client contacted me on the Tuesday ROFL

this is odd, the longest I waited was like 3 days and then I managed to catch Lee on-line and being the awesome guy that he is he approved it pretty much immediately and I am pretty sure it was a Saturday

Back to top
Profile PM
Thraxas
Retired Moderator
19
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 11th Jun 2012 10:21
Link
Quote: "Thraxas could you by any chance contact someone?"


I've sent an email, but there really must be a glitch in the system somewhere. I know ordering over the weekend is pain as you have to wait until Monday but this is too long for it not to be an error.

http://thraxocorp.webs.com/ Visit my totally awesome website: Thraxocorp. It's my own company and I'm totes the CEO.
Back to top
Profile PM Email
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 11th Jun 2012 11:24
Link
Thank you Thraxas,yea I ordered on June 4th,it was a Monday.
Back to top
Profile PM
SpyDaniel
19
Years of Service
User Offline
Joined: 4th Feb 2006
Location: United Kingdom
Posted: 11th Jun 2012 11:42
Link
Probably due to the 2 bank holidays plus the half term where all the schools close and most people go on holiday. You'll probably get it today as its back to normal.
Back to top
Profile PM
Pincho Paxton
22
Years of Service
User Offline
Joined: 8th Dec 2002
Location:
Posted: 11th Jun 2012 16:41
Link
There are always graphics to make, and models. It usually takes me weeks to get to programming anyway.

Back to top
Profile PM Email Website
Insert Name Here
18
Years of Service
User Offline
Joined: 20th Mar 2007
Location: Worcester, England
Posted: 11th Jun 2012 19:02
Link
Kudos to you for being polite about the situation however, in the past people have massively overreacted to late approvals. Hope it all gets sorted soon

Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 11th Jun 2012 20:19
Link
Yea no point in flipping out on late approvals,all that does is make people mad at ya and possibly make the late approval even later out of spite lol.
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 11th Jun 2012 21:02 Edited at: 11th Jun 2012 21:03
Link
Hey guys i don't mean to go off topic but Ive been wanting to ask yas something.

What do ya guys think of the "Dark Game Studio Bonanza" package,I'm very tempted to get it,just wonder how much longer the sale will last. I might get it next month.

Only thing that might keep me from getting it is i already have DB Pro and DB Classic.
Back to top
Profile PM
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 11th Jun 2012 21:07 Edited at: 11th Jun 2012 21:19
Link
I think it's a good deal when you consider how much money you're saving. I bought it despite already having DBP, but you save enough on everything else to make up for it. If you think you'll use the stuff that comes with it, then I think it's worth it.

Dark Physics is no longer supported and is a big buggy and out dated, Dark Dynamix is your alternative for that. I personally don't use Dark Physics any more.

Back to top
Profile PM Website
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 11th Jun 2012 21:38 Edited at: 11th Jun 2012 21:38
Link
Hi guys i did get a response a little after 8 am;

Our Reply: Hi James,

The following is a reply to your enquiry:

> Hi i would like to know when i can have my software?

Your first e-mail has been assigned to the dispatch department. Please wait for them to check on your order, you have not been forgotten, you're just in a message cue.

-----------------------------------

Now my question is will i be able to have my software today or are they closed by now? I so hope today,its been 8 days now lol
Back to top
Profile PM
SpyDaniel
19
Years of Service
User Offline
Joined: 4th Feb 2006
Location: United Kingdom
Posted: 11th Jun 2012 21:57
Link
You should ask for some free software, being they have held your money for 8 days gaining interest on it and all you have to show for spending are empty pockets.
Back to top
Profile PM
bitJericho
22
Years of Service
User Offline
Joined: 9th Oct 2002
Location: United States
Posted: 11th Jun 2012 22:03
Link
Quote: "Only thing that might keep me from getting it is i already have DB Pro and DB Classic."


I gave away my old copy of dbp after I bought the pack. That said, I'd probably invest in AppGameKit now rather than DBP. It along with the plugins are just too dated to be particularly useful. Most other competing software has surpassed it considerably. That said, I've found AppGameKit is very good and exceeds most other software packages in that realm.

Quote: "You should ask for some free software, being they have held your money for 8 days gaining interest on it and all you have to show for spending are empty pockets. "


I agree, they should give a voucher or something.

darkBIT TGC Torrent Tracker / File Server - AGK Chat: #agk : irc.devhat.net
Back to top
Profile PM Email Website
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 12th Jun 2012 05:02
Link
its 10:02pm here so i guess we are going on 9 days now
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 12th Jun 2012 17:55
Link
Hi im curious,what time do they close? If I'm reading my world clock right is it almost 4pm over there? Its 10:55am here.

I really hope i get my software today
Back to top
Profile PM
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 12th Jun 2012 17:59 Edited at: 12th Jun 2012 17:59
Link
4pm here (at the time of posting). Usual office closing hours here in the UK are between 4 & 5 pm, dunno what it is for TGC.

Back to top
Profile PM Website
maho76
13
Years of Service
User Offline
Joined: 31st May 2011
Location: universe-hub, playing the flute
Posted: 12th Jun 2012 18:13
Link
maybe off on holiday for the next 3 weeks?



sorry for that.

Back to top
Profile PM Email
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 12th Jun 2012 19:21
Link
Well they did say i was in a message cue yesterday and i wasn't forgotten.

Going on 10 days now,even my roommate said i should give up and get a refund,he doesn't think ill get my software
Back to top
Profile PM
Kevin Picone
22
Years of Service
User Offline
Joined: 27th Aug 2002
Location: Australia
Posted: 12th Jun 2012 21:31
Link
Just out of curiosity. When you ordered, did you receive any confirmation emails ? Have you called the bank to see if the charge exists ? Sounds like the order just never it through in the first place. ahh... just chewing the fat...


Mobile Platforms Are Coming
Back to top
Profile PM Website
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 12th Jun 2012 22:15 Edited at: 12th Jun 2012 22:15
Link
Yes the money has been taken out.Ive already checked that.

No i never got a confirmation,but wait before ya say anything,it used my old email address which is [email protected] but i did email them telling them that and that's when i got the response that they have sent my order to get checked on and i wasn't forgotten and i was in a message cue they said.

They have my current email btw.
Back to top
Profile PM
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 12th Jun 2012 22:27 Edited at: 12th Jun 2012 22:28
Link
11 days now waiting,woohoo!!

If i don't have my software by the end of Tomorrow i will be sending my Army of Space Monkey's to invade the U.K. muhahahaha!!!
Back to top
Profile PM
IGDTools
13
Years of Service
User Offline
Joined: 25th Apr 2012
Location:
Posted: 12th Jun 2012 22:31 Edited at: 12th Jun 2012 22:31
Link
It probably didn't help that you provided your old email address as they probably approved your order on that, and because of the jubilee in the UK and Bank Holidays there is more than likely a back log of emails. The message you had saying that you've not been forgotten is probably auto-generated after you send them an email or ticket. I'm sure they'll get up to date with things and get back to you as soon as they can.

Indie Game Developer Tools
Developers of 2D GUI HUD Creator
Back to top
Profile PM Website
JamesJB34
17
Years of Service
User Offline
Joined: 1st Apr 2008
Location: Nazareth,Pa USA
Posted: 12th Jun 2012 22:57 Edited at: 12th Jun 2012 22:59
Link
it wasn't auto generated,got a response from Support Enquiry Status,on there site from a live person.
Back to top
Profile PM
Ortu
DBPro Master
17
Years of Service
User Offline
Joined: 21st Nov 2007
Location: Austin, TX
Posted: 12th Jun 2012 23:01
Link
Do you have access to your old email? Have you checked it for communications?

Back to top
Profile PM Email Website
Back to top

Login to post a reply

Server time is: 2025-05-19 06:18:19
Your offset time is: 2025-05-19 06:18:19