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Geek Culture / Issues with YouTube and potential ISP packet throttling

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Dark Java Dude 64
Community Leader
14
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Joined: 21st Sep 2010
Location: Neither here nor there nor anywhere
Posted: 13th Jun 2013 07:04
Hi all, lately I have been experiencing some pretty serious issues with YouTube buffering speeds and I was curious if anyone had any advice on how to take care of the issue. I shall lay out the issue in detail:

A while back with our previous ISP, we were paying for a 1Mbps connection. Normally we'd only get 0.6Mbps, but YouTube was still mostly usable with 360p quality and was completely usable with 240p quality. We somewhat recently upgraded to a new ISP and are paying for a 10Mbps connection. Internet speed tests seem to indicate that we are indeed getting 10Mbps rather consistently. However, YouTube is practically unusable. As there is no way to set a default YouTube quality, the only options are to always load low quality or load the best quality for the connection, there is no way to force it to load 360p. Instead, even with my 10Mbps connection, YouTube very consistently loads with 144p video quality and even then, it struggles to load the video well at all. Often I simply have to give up on the video altogether. Taking speed tests after such incidents would indicate a 10Mbps connection as normal. Interestingly, taking the YouTube speed test would always yield a result of 2Mbps, and that was also reported as the average speed from my ISP. I should be able to easily load 1080p video with my 10Mbps connection, but even 144p is a serious struggle it seems. So I have tried doing this with other browsers, other computers, and even the HTML 5 player when I can, and they all perform the same.

I do live in a rather remote location, but I know that the Internet is set up to ensure that packets generally travel the fastest route from A to B regardless of physical locations geographically speaking. Everything else is very fast, so YouTube should be exactly the same. I'm also quite aware that not many others experience this issue with YouTube, so the issue is almost certainly not with YouTube.

All of that said, ISP packet throttling from high bandwidth sites such as YouTube seems to be the culprit here. Well, that theory has some issues. First of all, I tried entering various IP address blocking commands in the command prompt in the hope of forcing packets from YouTube to take a direct and non throttled and cached route, circumventing ISP packet throttling. This made no difference in the performance of the video buffering, but that was very odd because it raised my YouTube speed test score from 2Mbps to 7.8Mbps. Again, YouTube reported that the average speed from my ISP was 2Mbps. So then I go on to looking at my ISP's website and saw this:
Quote: "All lawful Internet use is handled identically. SKYBEAM does not slow, throttle or shape one type of use over another."
Oh? I also took an online test designed to check whether or not my ISP was throttling on demand video packets as such would occur from YouTube, and it reported it didn't detect any sort of throttling. Oddly however, it reported a speed of exactly 5000kbps. Interesting, exactly half of the speed we are paying for.

So, I'm completely confused and have no idea what's going on... If anyone has any advice on how to get rid of this problem, I'd massively appreciate it!
Van B
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Joined: 8th Oct 2002
Location: Sunnyvale
Posted: 13th Jun 2013 12:58
I've been having problems as well, on a 120mbps connection - I think it's a problem with YouTube itself, rather than the ISP.

I got a fever, and the only prescription, is more memes.
Dark Java Dude 64
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Location: Neither here nor there nor anywhere
Posted: 13th Jun 2013 13:00
Hmm... But then I don't know why it is that nearly no one else has these issues with YouTube.

But then 120Mbps...
Benjamin
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Location: France
Posted: 13th Jun 2013 14:06
I have the same issue. I assume it's just the player being strange.

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Pincho Paxton
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Posted: 13th Jun 2013 14:41 Edited at: 13th Jun 2013 14:45
Strangely I changed to BT which is a slower speed than Virgin, but doesn't mess up Youtube as much.

Mobiius
Valued Member
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Joined: 27th Feb 2003
Location: The Cold North
Posted: 13th Jun 2013 17:22
I have a 40Mbps fibre connection at my house and have no YouTube issues. (Thank heavens for Sky Broadband!)

Quote: "120mbps connectio"



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MrValentine
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Joined: 5th Dec 2010
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Posted: 13th Jun 2013 17:58
I only have issues with YT when using the flash player, with HTML5 it lags only so much... but yeah mainly the flash player... [10Mbps]

But then again YT is slow most of the time... some times I get fluctuations... I think it is their Geo-Location placement of content... this might make more sense really...

I mostly view Japanese/Asian content and find it lags a lot and I have to wait for the buffer but then they introduced the 'play and then buffer' which means no more whole video buffering [Most of the time mainly found on flash player videos] and when I view western content... lo and behold... no lagging... What kind of content do you find the lagging... or is it just every video?

I still had issues even when using 40Mbps so it must be a Geo-Location thing... if not... stupidly coded players...

I have noticed many users have mixed experiences of YT... I find as the number of good experiences overshadow the bad ones, their reactions are usually good feedback... [I found this to be a damaging image for user research, I have since found workarounds for this kind of feedback ]

Funny enough I never had issues with MSN/Bing Video... [maybe just when my connection was crappy... but sadly it is not as populated as YT is...]

About the fixing of stream quality, I usually set a size on my first video for a days session and it usually sets that resolution for every concluding video... if you are using cookie blocking or ad blockers these might prevent meta data from being saved... [Just a guess]

Phaelax
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Posted: 13th Jun 2013 19:44
Youtube usually works fine for me on a 6Mb connection. (even though speedtests usually put me at 30)

budokaiman
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Posted: 13th Jun 2013 21:02
Quote: "there is no way to force it to load 360p."

If you use Chrome, there's a great extension called YouTube Options, which lets you set default quality sizes.


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