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Android / AGK AdMob code not compliant with Google Play Policies for families and children.

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Loktofeit
AGK Developer
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Location: Sarasota, FL
Posted: 30th Jul 2020 05:11 Edited at: 30th Jul 2020 23:15
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Just got the following notice from Google Play:

Quote: "After a recent review, we found that your app SC Scramble (com.jsa.scscramble) is not compliant with one or more of our Developer Program Policies. Please resolve the issue within 30 days of the issuance of this notification or your app will be removed from Google Play."


Is there a way to include the code described below in AppGameKit Tier1?

Quote: "Apps for everyone, including children and families
If your app is targeted towards everyone, including children and families, you’ll need to include code that calls the tagForChildDirectedTreatment()method for ad requests served to children and also specify the maximum ad content rating. "


Source: https://support.google.com/admob/answer/6223431

Also, apps in the Designed for Families program that use ad SDKs for serving ads must only use ad SDKs that have certified their compliance with the Families Ads Program. Has TGC certified their ad component?

Note: In case it is relevant, I am using AppGameKit 2, not AGKS.
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adambiser
AGK Developer
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Posted: 30th Jul 2020 22:01
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I also received this notification. Steps to resolve?
Fascimania games on itch.io | Fascimania games on Steam | GitHub Projects with some AppGameKit Plugins | Since I have been asked, I do have paypal.me.
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ChrisTheProgrammer
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Posted: 1st Aug 2020 01:52
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I also received the same email. I tried to explain that my program didn't use the SDK / Library and that it was the underlying runtime that had it in its build but was not being used... and so their algorithm had a false positive.

To which they replied obviously without reading my false positive explanation:

1. Fix the policy violation.

or

2. Remove the Designed for Families rating

In my follow-up email they did identify the SDK in question "Amazon SDK".

Is there a way to remove this SDK as an option in the Export to Android?
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Loktofeit
AGK Developer
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Posted: 5th Aug 2020 11:23
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23 days left.
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Virtual Nomad
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Posted: 6th Aug 2020 17:53 Edited at: 6th Aug 2020 17:58
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guys,

i think the first step toward resolution for any AppGameKit issue is reporting it on the AGK GitHub. it helps the devs properly account for it.

users sometimes email TGC with issues which, in turn, are logged by TGC as an issue, similarly, so it's apparent that reporting there is preferred.

meanwhile, i ran a quick search for issues similar to this one, found none, and reported it HERE.

ack! i expect my search was too quick. it seems it was already reported?
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Loktofeit
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Posted: 7th Aug 2020 12:31 Edited at: 14th Aug 2020 17:06
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Correct. It was reported a week ago.

EDIT: Now 2 weeks ago. Would really like it if a dev responded to say that they have even seen the GitHub report or this thread.
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Zappo
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Posted: 14th Aug 2020 12:40 Edited at: 14th Aug 2020 15:32
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Is there any way of knowing whether this issue has been seen yet? The GitHub entry hasn't been categorised and it was posted 2 weeks ago now. Some of us only have around 15 days left to fix the issue in multiple apps, rebuild those apps, test them, upload them to the Play Store, and get them passed by Google before they start removing them from the store.
Getting a little nervous here
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Virtual Nomad
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Posted: 14th Aug 2020 20:58 Edited at: 14th Aug 2020 21:01
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has anyone contacted tech support or sought Help (via the ? at the lower right found there) ?
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Zappo
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Posted: 16th Aug 2020 11:05 Edited at: 16th Aug 2020 11:16
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I think we were all under the impression the correct course of action was to post a ticket on GitHub, as per the sticky post in this forum.
I will fill out the contact form now too and see what happens.
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Virtual Nomad
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Posted: 18th Aug 2020 03:01 Edited at: 18th Aug 2020 03:01
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Quote: "the correct course of action was to post a ticket on GitHub"

in general, i'd say "yeah" but time is not a friend for those of you who are about to have their app(s) dropped.

i was hoping you'd get any sort of response via Contact that might allow your nerves to calm.
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Loktofeit
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Posted: 19th Aug 2020 16:40
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Very frustrated.

My issue at this point isn't that they haven't yet fixed it.
It's that they have been notified for three weeks
in three different channels (GitHub, Forum, Contact Form)
and have not relayed a shred of communication anywhere that they've even seen this rather high-priority issue, let alone plan to address it.


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Scribble
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Posted: 20th Aug 2020 01:22 Edited at: 2nd Sep 2020 17:54
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Lol just wait until 2021, when Google mandates Android App Bundle if an app were to be put on Google Play. ALL of our app will go to the bin. Can't wait to see "our project crushed, our app driven out before us, and to hear lamentations of our women", which are all the best things in life as Conan the Barbarian puts it.


"Important: In the second half of 2021, new apps will be required to publish with the Android App Bundle on Google Play. New apps larger than 150 MB must use either Play Feature Delivery or Play Asset Delivery."
https://developer.android.com/distribute/best-practices/launch/launch-checklist
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Loktofeit
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Posted: 25th Aug 2020 14:43
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Yeah.
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ChrisTheProgrammer
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Posted: 26th Aug 2020 00:49
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Please tell me someone has an update by now...
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Loktofeit
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Posted: 27th Aug 2020 14:47
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I should've named this thread "I'm having trouble pre-ordering Game Guru MAX".
They would have been all over this like white on rice instantly.
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ChrisTheProgrammer
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Posted: 29th Aug 2020 13:41
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Bump, very frustrated. I am starting to think that I need to find a new game ide!
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Bloodwire
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Posted: 1st Sep 2020 10:43
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Yeah, I wrote a tiny game. Basically it was meant for my niece to practise adding numbers, but I got this same message when trying to upload it to google play. I suspected it had something to do with the bundled ads sdk which I don't know how to remove. My app don't have ads, it's free and it doesn't store any data outside the device. Everything is basically turned off. My privacy policy is consequently short, but it's there. Does anyone know how to fix this?
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Scribble
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Posted: 2nd Sep 2020 17:51 Edited at: 2nd Sep 2020 18:36
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I'm still able to publish, probably because I didn't tick the 'made for children' option, and my app recommended age is above children-age.
I am avoiding everything children-related. Even uploaded YouTube videos will act squirelly if it's marked as for children.
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RickV
TGC Development Director
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Posted: 3rd Sep 2020 07:47
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Hi all,

We're aware of this issue and until we can release a new build of AppGameKit you can use this special version:

This version is compiled without the Amazon Ads library:
https://drive.google.com/file/d/1Jp8dGohKZDLq5x_q6H2-usftrkP3wKNz/view?usp=sharing

Place it in the AGKStudio/media/data/android folder, deleting (or backing up) the old sourceGoogle folder first.
Development Director
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Loktofeit
AGK Developer
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Posted: 3rd Sep 2020 12:15
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This fix is only for AGKS, not AppGameKit Classic?
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