To all people at the Game Creators.
Firstly, this is incredibly hard for me to write, and I regret that I have taken this long to build the courage to write to you all, however it is not as cut and dry as many people would assume. I fully understand that people's attitudes towards me here are entirely my own doing, and that posting a note here earlier would really have helped. I know people would have understood and my disspearing with little or no contact was a stupid and selfish thing to do. I am truly sorry.
Please forgive any spelling mistakes or errors in this, I don't think I'll have the strength to re-read it after I type it, I'm welling up just at the thought of wondering where to start.
Today is the first time I plucked up the courage to re-visit the TGC Forums, and I saw many people speculate that I was dead. To be honest, thats close to the truth, emotionally and spiritually at least. I don't wish to dwell, but the last year has been an incredibly difficult one, and if it was not for the love and support of my wife and children I am sure I would not be here right now typing this, as the last year has seen some of the darkest ever times of my life, and for a while I felt that there was no chance of ever pulling myself out of it. I don't know if any of you have ever been manically clinically depressed but it alone can be crippling. Combined with the illness I was already suffering, I have spent many months almnost completely unsure of myself or what was going on. A whole ton of bad luck and bad timing took me down to this level, and whilst I appreciate most will not want to hear personal details and sob stories, I shall attempt to right the wrongs that I have committed, whether or not I did them intentionally.
The Quikly product range was and still is one very close to my heart. As many people know I was working on it for many years. I was also an active participant in the DBPro forums for many years also, even being a mod for a period. I feel that the TGC community are both colleagues and friends and the 30 or so active participants in the forums I personally set up for quikly are some of the best, most honest and most loyal people I've ever met online. Every day I was humbled by the support. Words can not describe the guilt that I feel about the decline of that website and the products, and I am totally devastated that it all caved in around my feet. I am here to try and explain why it happenned (no excuses) and see what I can do to fix things.
Essentially the product was 90% ready for a launch on launch day. An early beta version was available for people to download, and purchasers were sent their boxed packages with a download execeute to get the very latest version apon install, along with their own security codes. I did this because I was very proud of the product but also wary of a small release and then full copies getting leaked, hense why the product was to download of a secure sever with a password. Put simply, the final download files were never uploaded even though they were ready, and this is why.
I had been having problems in the leading few months with severe illness, and memory loss/temporarily being entirely mentally dull and loosing hours, sometimes days. I put this down to flus, getting older and the effects of my wreckless previous lifestyle as a teenager, but, as I explained on the forums, I was diagnosed as severely Hypo-Thyroid and had been for some time, which was severly affecting my physical and mental health. I think on finding out about this, I didn't take it seriously enough. I felt relieved that this explained my symptoms and the problems I had been having, and the fact that I would be reliant on medicine for the rest of my life was a comfort to me as I felt it would stabalise this and "fix" me, simply by taking the tablets. Unfortunately thats far from the reality of the situation, about a year or so later and they still haven't managed to work out exactly how much thyroxine I should be taking, I have been everywhere between 200 and 50 micrograms a day, with blood tests every few weeks to test whether I need more or less. I can tell you now that when switching doses, it takes at least a week for my body to adjust, for those 7 or so days I am completely not myslef and have little idea as to time, only barely being conscious fro a strange dr4eam like feeling. The nhs in their infinite wisdom also managed to over perscribe me for nearly 2 months leaving my actually hyper-thyroid, and I can tell you right now that its by far the worst experience I have ever had. I was constantly going from crying hysterically for no real reason, to putting my fist through doors, and was constantly wishing death upon myself mentally. I can not decribed how it feels but its equal to the feel of panic whilst being sick and your eyes go red and you can't see and your entire body is wretching, only happenning 24 hours a day with a woodpecker hammering inside your head. I am sure that without the support of my wife (who I'm sure contemplated divorce several times, and I would not have blamed her) I am sure I would be dead right now, I truly saw no way out. As I type my dose has just been altered yet again, starting tomorrow, but they hope that this will be the last time, I can only hope that they are correct, as I'm starting to see a light at the end of the tunnel.
Unfortunately, the above problems are not the only ones I have been dealing with. Just before the launch I had a lot of problems with suppliers, equipment failure etc and put myself into debt and considerable stress to buy new equipment and remake everything myself from scratch. This was not fun to say the least but I felt that it was the best way, as I was so sure about the product I had, that I knew it was worth investing the money. Unfortuntely in February I was hit with a terrible shock - a tax bill for several thousand pounds, apparantly due to miscalculations in my benefits and tx credits for a period where I was temporarily unemployed and joined the New Deal scheme, I honestly did not know of any problem and instantly panicked as to how to pay this money, especially with all our credit cards and overdrafts maxed out. Over the 6 months or so before the release of Quikly, I had fallen behind on my paperwork, simply as I could not cope with concentrating on it all at once, after a busy programming/panicking session I simply could hardly read and would often fall asleep infront of my desk. However I always saw the release date as a metarphorical light at the end of the tunnel, and hoped that once that was sorted I could relax and get everything back in order. Unfortunatley what I did not take into account was that there would be problems with things out of my control. Due to the ongoing tax credit investigation, the percentage fo my rent and concil tax being coverred (about 25%) was not getting paid, and my rent and council tax were both, unknowingly to me getting further and further into arrears. I only realised this when I finally got a phonecall from my housing officers saying they were very sorry but since I hadn't paid my arrears they would have to ask me to either pay in full, or move out. Obviously I had no idea what they were talking about, and rushed in to talk to them face to face and try and sort out what had been going on. With them we managed to get in contact with the relevant people, and they gave us a month to sort our paperwork out and told us to get in contact with the West Somerset Advice bureau who would help us.
Of course all of this stress and confusion in my state of mind really didn't help and I went into a state of severe shock and manic depression, completely withdrqawing into myslef and finding it almost imnpossible to even get out of bed or talk to my wife. Eventually through forcing myself through many extremely stressful, tiring and expensive (bus fares etc) meetings we managed to get most of my paperwork in order, and at least placate the owners of our property that our rent was now being paid in full. However this still left many arrears in both rent and council tax as well as the other remaining tax problems. I was forced to sell most of my possessions including my arcade cabinets, retro games collection, consoles and my pc, downgrading instead to a very basic model, capable of running cabase in my studio (my only source of income/my job) but not capable of running 3d applications or games.
Of course this left the matter of Quikly, and it was on my mind. I asked a friend to upload the final versions and gave him all my passwords etc, and although he assured me he would do it, and then that he HAD done it, its only thourgh phonecalls from Quikly pruchasers that I worked out that he hadn't. I tried to get things sorted and appealled for help, and 3 a group of three friends said that they would (for a share of the profits) take on the Quikly project, updating the websites, bug fixing the program etc until I was healthy enough and had enough capital and time to take back over the reigns. They also cleared one of my major bills and told me not to worry and get better. I then tried to concentrate on recorvery, but being in debt is hard, especially being I was in no real fit state to work. I cut down to just 2 clients a week for my studio, and made sure it was only simple work such as recording a vocal on top of a karaoke track. I felt the lwoest I ever remember feeling, completely emotionally lifeless and the little work I did (combined with the stress, depression and dosage problems) managed to physically exhaust me enough to put me almost out of action for a couple of days, it really was a living hell, especially with the added strain and guilt of trying to act natural around my children whilst explaining that daddy was to tired or busy to play with them.
Every now and then I would attempt to log on to email people and let them know what was going on, but the sheer site of openning my inbox to find it literally full of thousands of emails, killing my bandwidth and crashing the pc almost everytime was too much of a problem. I attempted several times to log on to the forums and post an explanation and apology, but the sheer site of many angry posts which I couldn't help but notice filling the boards literally made me well up and cry and I had to turn the computer off. I appreciate this was cowardly but I was trying to concentrate on getting better and figured that the new guys I had entrusted Quikly to would update everyone of my progress for me. I eventually wrote a note very similar to this one as an open letter to the TGC community and wishing the new guys good luck with the project, and posted it to them asking them to post it on the website, along with some suggested additions I had.
Time went by and I realsied that they simply hadn't kept their word, and the Quikly website had not been updated or changed. I tried to contact them by phone and got no reply, eventually going to their houses to be told they'd "gone back to university". I tried loggin into the website through FTP to update it myself and found they'd changed teh passwords. A month or so later the website dissapeared completely online and I found that they had not continued to pay the monthly hosting fees as they had originally said they would. A few weeks later I finally managed to get ahold of one of them on their mobile and they told me that they had found "several large problems" with my source code that they didn't think were fixable, and had essentially given up. Infact, he asked for his share pf the money back. I asked if I could have the control back of Quikly and he essentially said that the only way I could get permission to use my source code and site etc back was to repay the money they originally paid. I couldn't afford to do this and resorted instead to trying to take the matter through small claims court. However keeping abreast of all these developments, paperwork etc was really hit and miss and taking it out on me, and I'm sure I made more of a mess of it than I could have.
I started to issue Quikly buyers with refunds, as I felt that that was the only way to redeem myself. I had no cash, as all money coming in was going to pay my debts. I had only enough paypal money to refund two buyers, but started selling off some old dvds and videos I had left over on ebay via paypal, and figured I would refund buyers one at a time as I got enough. In a bid to cut costs, I sent them out by standard parcels. Many people complained that they never arrived, which was probably a combination of my ilnness slowing me down and the delays associated with standard parcels anyway, but the crux of it is I ended up with paypal giving refunds to the vast majority of people woh bought, even though I had already sent the items, meaning not only had I lost the items, AND the postage money, I lost all the money I made from selling them too - so ended off wrose off than I started, and my paypal account and ebay account were frozen. Of course the stress and upset from this made things even worse, and within a week tings got even worse.
I never like to drag personal family business and other people's problems into my own battles, but suffice it to say that my mother (who lives many miles away from me) has been in and out of hospital for 5 different opereations in the last 9 months, and my uncle (who has children and runs a farm) has suffered a serious stroke leaving him paralised down one side. I've tried to put my own problems out of my head as much as possible and travel round the country on the few days off I can to help, but its tiring and train and bus fairs are practically unaffordable in my position.
I'm sorry to wallow but essentially what I'm trying to say is the last year has been hell. Its only really starting to look more promising. As I said I've (hopefully) now had the last of my dosage changes, so my health should become more stable, The bills are starting to get paid now (although I'm still several thosand pounds in debt now due to credit card and overdraft charges) and I'm hoping to be able to start working more regular hours in the new year, all being well. life is (only just) becoming manageable. I feel like I've climbed to the top of a very steep hill, and I'm just about to reach the top, hopefully there will be no last hurdle.
I've hardly managed to come online at all in the last year for obvious reasons. However, I've managed to have a few relaxing days, making sure I had Xmas eve, xmas day and boxing day to myself to relax with my family and start to get our lives into perspective and back on track. I'm hoping to repay my debt to the uni guys and re-gain legal control of Quikly. And I promise that the DAY that that happens I will try my damned hardest to come online, and do what I always said I would do under the circumstances, and release the source code for all people to use, as well as re-compiling and uploading that damned exe file that should have been there all those bloody months ago. If I sound slightly bitter, I am. But not at you guys, you guys are fantastic. Once I have proper control of my finaces I'm going to personally make sure that I send a personal letter and cheque to every one of you apologising and refunding you, and the Quikly suite that I made will be free and open source for the whole community.
As for the future of this project? Well there's many ideas I wanted to implement. Many new features that have sprung into my mind. Much new technology on the horizon such as Direct X 10, Vista, and new GPUS that may change the face of pc gaming and software un-recognisably. I'm sure at some point, when my mental health has fully recoverred, I'll be back here, programming again, and making a newer, better, even more amazing games creation system - but that time round I'll learn from my mistakes - all betas will be free and open as I make them, and I'll never accept any money until I'm 100% sure its finished, and I have the final product in my hand. Perhaps I was foolish in my approach, but I truly never meant to hurt anyone. I'm not asking for pity, FAR from it. Just perhaps a little understanding, and time to right my wrongs.
I'm so glad to see that TGC is still going and getting stronger by the day. I truly look forward to the day when I can humbly return to you all as my good old self, and if not erase, at least diminish the memory of the past year,
All the very best wishes for the new year, and so many apologies, Sam