Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

Geek Culture / 123 Reg - don't touch, even with a barge pole

Author
Message
David R
21
Years of Service
User Offline
Joined: 9th Sep 2003
Location: 3.14
Posted: 22nd Apr 2007 23:53 Edited at: 22nd Apr 2007 23:54
Link
I was just writing to say, that 123-reg (the web host) has recently merged with Pipex (at least to my knowledge, and I use the term 'recently' quite loosely too)

I'm not sure about anyone else here, but it appears both companies are now dragging each other under; I own a 123-reg hosting account (not for my main site mind you) and it has recently experienced technical problems regarding email. I rang 123-reg, and I was redirected to Pipex, to which I was given a somewhat vague, meaningless, and sarcastic response. Pipex (even though they own 123-reg) seem to "disown" them, and the whole thing seems a mess.

They have a shortage of staff according to the person I spoke to, and I get the sincere impression they are going out of business.

So my message is this: Don't go near them (don't touch even with a barge pole) until 123-reg dissolves completely into Pipex, or they both implode business wise. 123-reg is a now a non-entity, and Pipex will refuse to assist you if you experience technical difficulties with a package purchased from 123-reg.

Anyone else here experienced a 123-reg/Pipex related issue?

EDIT: I've just noticed that this kind of warning seems to be replaying itself all across the internet, judging by the google search I just performed, so it appears I'm not alone.


Back to top
Profile PM Email Website
GatorHex
19
Years of Service
User Offline
Joined: 5th Apr 2005
Location: Gunchester, UK
Posted: 23rd Apr 2007 04:08
Link
I recommend 1and1.com(USA) and 1and1.co.uk (Germany) for hosting

http://www.KumKie.com http://bulldog.servegame.com
Back to top
Profile PM Website
Josh
21
Years of Service
User Offline
Joined: 7th Dec 2002
Location: Pompey, Great Britain =D
Posted: 23rd Apr 2007 11:24 Edited at: 23rd Apr 2007 11:25
Link
If you're looking to move your website come to SpidaHost, customer services is my area of expertise. Just click on the banner below.

As for Pipex, the smaller ISPs will always be crap, it's best to go with the big companies that have a grasp of the technology.

Back to top
Profile PM Email Website
BatVink
Moderator
21
Years of Service
User Offline
Joined: 4th Apr 2003
Location: Gods own County, UK
Posted: 23rd Apr 2007 16:32
Link
Quote: "As for Pipex, the smaller ISPs will always be crap"


Pipex are not small by any stretch of the imagination. Compared to some ISPs, there are a grandaddy in the arena.

That doesn't make them any better, however.

Back to top
Profile PM Email
adr
21
Years of Service
User Offline
Joined: 21st May 2003
Location: Job Centre
Posted: 23rd Apr 2007 16:38
Link
I've used 123reg as a domain registration/nameserver provider for years and I've never had a problem. That said, domain registration/ns services are as basic as it gets...


I'm superfly TNT
Back to top
Profile PM Website
Nicholas Thompson
20
Years of Service
User Offline
Joined: 6th Sep 2004
Location: Bognor Regis, UK
Posted: 23rd Apr 2007 17:30
Link
Same - I use 123reg and cant fault them.

1and1, however, can go suck a lemon (to put it politely). They dont entirely understand the term "cancel"

123reg and Pipex have been merging for months/years.

[center]
Back to top
Profile PM Email Website
Josh
21
Years of Service
User Offline
Joined: 7th Dec 2002
Location: Pompey, Great Britain =D
Posted: 23rd Apr 2007 20:29
Link
@ BatVink:

Ahh sorry, my mistake. Still they're not at the same level as say, BT for example. There are so many 'virtual' ISPs which just float on top of the network without really knowing what they're doing.


Quote: "1and1, however, can go suck a lemon (to put it politely). They dont entirely understand the term "cancel""


Exactly why I left 1and1! GoDaddy is the best domain registrar by far. The discounts they give for buying multiple domains is amazing, and thanks to the strong £ domains cost almost nothing for me!

Back to top
Profile PM Email Website
PowerSoft
20
Years of Service
User Offline
Joined: 10th Oct 2004
Location: United Kingdom
Posted: 23rd Apr 2007 22:43
Link
Nick, too bloody right they don't...bad memories

The Innuendo's, 4 Piece Indie Rock Band
http://theinnuendos.tk:::http://myspace.com/theinnuendosrock
Back to top
Profile PM Email Website
GatorHex
19
Years of Service
User Offline
Joined: 5th Apr 2005
Location: Gunchester, UK
Posted: 24th Apr 2007 04:11 Edited at: 26th Apr 2007 08:10
Link
Hmmm... the only problem i had with 1&1 is they cut off your web site when you credit card re-issues without getting in touch with you, so you have to phone them, and then you discover they all bloody speak German!

I had to get the problem sorted by e-mail and it took about a week!



http://www.KumKie.com http://bulldog.servegame.com
Back to top
Profile PM Website
Nicholas Thompson
20
Years of Service
User Offline
Joined: 6th Sep 2004
Location: Bognor Regis, UK
Posted: 24th Apr 2007 11:39
Link
Yeah - their complaint department dont own a phone and they take up to 3-4 working days to reply to an email.

[center]
Back to top
Profile PM Email Website
MiR
21
Years of Service
User Offline
Joined: 13th Jul 2003
Location: Spain
Posted: 24th Apr 2007 11:53
Link
My parent´s website is having problems with emails. So they´re f%$&/d then? Great.This isn´t the first time we´ve had problems with them. Though I did manage to get a free host off them because they forget we had it. Untill I lost the passwords for it. Was only usefull for storing files though. I couldn´t link a domain to it.

Need path finding in your games? Have a look at the tutorials on Pathfinding.
Back to top
Profile PM Email
Josh
21
Years of Service
User Offline
Joined: 7th Dec 2002
Location: Pompey, Great Britain =D
Posted: 24th Apr 2007 22:08
Link
I never understand these companies that have bad customer services, simply because it's not exactly hard. I think 3-4 working days for an email reply is insane, but maybe thats just me.

I always try to reply to my customers within 6 hours of receiving their emails at SpidaHost.

Back to top
Profile PM Email Website
Jeku
Moderator
21
Years of Service
User Offline
Joined: 4th Jul 2003
Location: Vancouver, British Columbia, Canada
Posted: 25th Apr 2007 06:33
Link
But you probably don't have 25,000 customers either.

Back to top
Profile PM Website
Nicholas Thompson
20
Years of Service
User Offline
Joined: 6th Sep 2004
Location: Bognor Regis, UK
Posted: 25th Apr 2007 12:08
Link
but if he did - he might employ enough people to deal with it.

The problem is - there are hundreds of thousands of people out there who want the worlds best ISP for under $10 a year. Cant be done - but the service is being sold at that price. The problem is that company CANNOT make a profit from $10 unless they cut back on something, like Customer [dis]service.

Josh - I like your shamless affiliate plugging there

[center]
Back to top
Profile PM Email Website
bitJericho
22
Years of Service
User Offline
Joined: 9th Oct 2002
Location: United States
Posted: 25th Apr 2007 16:04 Edited at: 25th Apr 2007 16:05
Link
Quote: "Customer [dis]service."


*Shudders at the aweful cliche*...

Back to top
Profile PM Email Website
MiR
21
Years of Service
User Offline
Joined: 13th Jul 2003
Location: Spain
Posted: 25th Apr 2007 23:43
Link
Though 123 hardly costs just $10 a year. The package we have costs over $100 for 2 years. We should have emails that work for that price.

Need path finding in your games? Have a look at the tutorials on Pathfinding.
Back to top
Profile PM Email
Nicholas Thompson
20
Years of Service
User Offline
Joined: 6th Sep 2004
Location: Bognor Regis, UK
Posted: 26th Apr 2007 01:04
Link
Quote: "We should have emails that work for that price"

Like gmail and yahoo

[center]
Back to top
Profile PM Email Website
Zappo
Valued Member
20
Years of Service
User Offline
Joined: 27th Oct 2004
Location: In the post
Posted: 26th Apr 2007 13:59
Link
I used to use Pipex as my ISP and never had a problem with them. The only reason I changed was because their price was no longer competitive. I am pretty sure they have been going since before the Internet began to appear in homes. To be honest I haven't really had any problems with any ISP - probably because I look after all my own equipment, Web services and Email so all they are doing is providing the ADSL connection.
I dealt with some domains hosted on 123-Reg before and I seem to remember their support being very lacking. They used to send out generic email templates completely unrelated to the questions they were asked. That and absolutely everything was a cost option IIRC.
Back to top
Profile PM Website
Back to top

Login to post a reply

Server time is: 2024-11-18 13:32:52
Your offset time is: 2024-11-18 13:32:52