Yeah. Don't even try RockDirect either. They were normally right up there at the time. For about £2200 for a really good one.
Almost got one but it had a battery life of 45 mins, weighed a tonne, and none of them had a res of 1920x1200. They have one for about £600, but it is integrated graphics. Spit.
As for Dells we have hundreds where I work (well, contract to now). It is basically like black PC heaven now. Overall I think most companies have problems but because Dell is so huge you hear more problems. Then again maybe they are worse, but I normally don't care. Comp sci don't read manuals or worry about hardware
As for me I have owned many PC's (put two to a sledgehammer in the back garden before I left the UK) and problems come from even the most awarded places. Off the top of my head I have had top of the range machines from HP, Dell, Evesham, Mesh, Savastore (is it Saverstore now?), and a few other places, and (again off the top of my head) the HP burns batteries like no tomorrow (according to my dad who I gave the laptop to), the Dell still works fine as said, the Evesham required a bit of a rebuild for some reason (originally came with a pen rattling inside it and the HD cable unplugged, not that I think this caused the problem), the Mesh is still good but seems to be slowing down for no reason at the minute (think maybe software as Ubuntu works fine, just have to look into more), and Savastore just basically broke. Needed a new CPU. Then a new motherboard. Then a new video card (fan broke and melted it a bit). Works ok now though... And all of the PC's got either gold or silver type awards in many different magazines. Or the company got the award a month earlier for a slightly lower version of the machine I bought. Didn't just buy the cheapest I could find.
Oh, and for laptops then get as good as you can afford. You can't really upgrade much, esp. in graphics, so if it costs £650 to avoid Intel integrated then wait a little bit. Will be worth it. Oh, and just remembered I read an article a little while back about these devices that will basically plug (or share with your desktop) a decent graphics card into your laptop. So basically no worries about performance for most office type stuff or whatever you do for a job, then when gaming is important you plug it in and off you go. Dunno if it works for every laptop, but worth looking into, as you can get some pretty sweet (non-gaming) laptops for £500. All they are missing is the graphics. And with this method (if it does/will exist) can then be bought when you can afford it.
Cheers
I am 99% probably lying in bed right now... so don't blame me for crappy typing
Current fave quote : "She was like a candle in the wind.... unreliable...."