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Geek Culture / xBox Live problem

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Lee Stevens
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Posted: 31st Aug 2007 01:39
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can anyone help i've tried to connect to xbox live now for about a month non stop testing the connection.
the test that keeps failing is the "MTU" test. does anyone know how to solve this.

I am Modeling a gun, and i have no clue what its called
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GatorHex
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Posted: 31st Aug 2007 02:41
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Make sure the MTU in your router is set to 1500bytes or less.

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Lee Stevens
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Posted: 31st Aug 2007 02:51
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how do i do that?

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jasonhtml
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Posted: 31st Aug 2007 02:53
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no, other way around, the router must have an mtu HIGHER than 1492

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GatorHex
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Posted: 31st Aug 2007 02:54
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normaly you type you gateway address in a web browser and you get the routers config screen.

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GatorHex
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Posted: 31st Aug 2007 02:56 Edited at: 31st Aug 2007 02:57
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looks like your MTU needs to be set between 1364(xbox minimum)-1500(ethernet max)

from the xbox web site

Quote: "
Xbox 360: You cannot connect to Xbox Live: The console fails the MTU test
View products that this article applies to.
Article ID : 908882
Last Review : April 25, 2007
Revision : 3.9
SYMPTOMS
You cannot connect to Xbox Live. When you perform the Test Live Connection test, the test for MTU displays Failed.
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CAUSE
You experience this behavior if your router or the gateway is incompatible with Xbox Live, or if your router or the gateway has an incorrect MTU setting.

This test confirms that the network has sufficient Maximum Transmission Unit (MTU). MTU is a setting on the router or the gateway that can affect network performance. Xbox Live requires a minimum MTU setting of 1364. If your console does not pass this test, you cannot sign in to Xbox Live.

If you have multiple consoles that are connected by using the same connection, you may cause a failed MTU tests. A failed MTU test may also be caused by sharing the connection with a computer.
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THINGS TO TRY
1. If you are using an Xbox Live-compatible device you should not receive this error message.

If you do have an Xbox Live-compatible device, follow these steps: a. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible:
http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm (http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm)
b. See the router or gateway instruction manual for information about how to change the MTU setting.

2. If you share a connection with a router and a modem, try a direct connection without the router.
Note This eliminates any router configuration problems.
a. If you can connect without the router, you may have to set the MTU on the router to 1364. To do this, or determine whether your router supports this feature, see the router support documentation or contact the router support group.


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MORE INFORMATION
For information about compatible Internet service providers (ISPs), visit the following Web site:
http://www.xbox.com/en-US/support/connecttolive/xbox360/isps/intro.htm (http://www.xbox.com/en-US/support/connecttolive/xbox360/isps/intro.htm)
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--------------------------------------------------------------------------------
"


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Deathead
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Posted: 31st Aug 2007 02:56
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@GatorHex: It has nothing to do with your router.

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Lee Stevens
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Posted: 31st Aug 2007 03:01
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so how do i actually change the router

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Deathead
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Posted: 31st Aug 2007 03:04
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Last time I checked it done this to me because I lost connection. If you have wireless move your 360 about. Until it works OR! If you are plugged in look if it is plugged in probably.

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Lee Stevens
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Posted: 31st Aug 2007 03:05 Edited at: 31st Aug 2007 03:06
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i do have wireless it cost me £60 and i dont know how to use it
[edit] ill try that actually deathead

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GatorHex
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Posted: 31st Aug 2007 03:06 Edited at: 31st Aug 2007 03:07
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1) go to shop
2) detect one on shelf with sticker saying XBox Live compatible
3) go to till
4) pay

or like i already said try putting your Default gateway address in a web browser

damn wireless suxors for gaming

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Lee Stevens
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Posted: 31st Aug 2007 03:11
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ok im on the gateway place
now what do i do?

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GatorHex
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Posted: 31st Aug 2007 03:15
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look for a setting that says MTU

if it looks correct you might wana look at your Wifi settings.

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Lee Stevens
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Posted: 31st Aug 2007 03:24
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for some reason MTU isn't there

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Deathead
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Posted: 31st Aug 2007 03:24
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I told you it is all to do with the connection not the router.

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jasonhtml
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Posted: 31st Aug 2007 03:26
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Quote: "I told you it is all to do with the connection not the router."


you are wrong. i had this same problem. it is his router's MTU setting.

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Lee Stevens
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Posted: 31st Aug 2007 03:30 Edited at: 31st Aug 2007 03:31
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deathead i agree with you because on the quote from gatorhex it says something about the internet speed

[edit] but i'm willing to try anything to get xbox live working ( i need xbox live for 2 reasons)

1. To talk to mates and play online
2. Download Bioshock Demo because i've heard its good

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GatorHex
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Posted: 31st Aug 2007 03:36 Edited at: 31st Aug 2007 03:38
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My MTU setting was in "WAN Setup" and is set to 1458 and my xBox Live works

Maybe it's a problem with your WiFi password. Try dissabling WPA-PSK and WEP to see if it helps. don't forget to put them back again or you neigbour will be able to surf your web and hard drives

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jasonhtml
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Posted: 31st Aug 2007 03:38
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Quote: "deathead i agree with you because on the quote from gatorhex it says something about the internet speed"


its not your internet speed, its the speed at which packets are set to be sent.

Quote: "My MTU setting was in "WAN Setup" and is set to 1458 and my xBox Live works"


hm... well i read that the xbox360 needed 1492 at least, but if it ain't broke, don't fix it

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GatorHex
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Posted: 31st Aug 2007 03:39 Edited at: 31st Aug 2007 03:41
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Quote: " well i read that the xbox360 needed 1492 at least"


Quote: "Xbox Live requires a minimum MTU setting of 1364"
in an earlier post

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Lee Stevens
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Posted: 31st Aug 2007 03:39
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Quote: "its not your internet speed, its the speed at which packets are set to be sent."


how do i change that then please

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jasonhtml
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Posted: 31st Aug 2007 03:40
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we explained it already: go into your router settings and change the number. just dont forget to click save

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GatorHex
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Posted: 31st Aug 2007 03:43
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unless you are on 56k a large MTU will not affect your speed.

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Lee Stevens
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Posted: 31st Aug 2007 03:44 Edited at: 31st Aug 2007 03:45
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i can't find "MTU" on my router is there any way i can create one.
p.s. i really appreciate you guys helping me thanks

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GatorHex
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Posted: 31st Aug 2007 03:46 Edited at: 31st Aug 2007 03:46
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If you cannot alter the MTU on your router you might need to buy a new one. What make/model have your got? You might be able to download a firmware update for it.

DinoHunter (still no nVidia compo voucher!), CPU/GPU Benchmark, DarkFish Encryption DLL, War MMOG (WIP), 3D Model Viewer
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Lee Stevens
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Posted: 31st Aug 2007 03:46
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do i change the MTU on the router or in the gateway address (on the internet)

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jasonhtml
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Posted: 31st Aug 2007 03:46 Edited at: 31st Aug 2007 03:47
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what model router do you have?

EDIT: gateway, same as you change everything else

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Lee Stevens
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Posted: 31st Aug 2007 03:47
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buffalo Airstation G54

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GatorHex
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Posted: 31st Aug 2007 03:48 Edited at: 31st Aug 2007 03:54
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Your gatway address is your router.

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Lee Stevens
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Posted: 31st Aug 2007 03:52
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ok i have checked everywhere on the router it is not there do i or can i add MTU into the router if so how?

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GatorHex
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Posted: 31st Aug 2007 03:54
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If it's got no MTU setting in the WAN settings I'd try the Buffalo support site for a firmware update. It will change the software that controls your router and new software may have the option you require

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jasonhtml
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Posted: 31st Aug 2007 03:55
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and if that fails you may have to buy a new router that is xboxlive compatible

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Lee Stevens
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Posted: 31st Aug 2007 04:04
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it can't be the router because when i first got the wireless 360 router every worked fine then 5 mins later it messed up

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GatorHex
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Posted: 31st Aug 2007 04:07 Edited at: 31st Aug 2007 04:09
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Why didn't you say that it was working in the beginning of this thread?

Maybe your Wifi crashed on the router. Did you try powering off your router for 10 seconds then powering it back up?

Do the same with your xBox.

If still not working try connecting you xbox to your router via a UTP cable. Maybe the WiFi blew up on the xBox.

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Lee Stevens
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Posted: 31st Aug 2007 04:10
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whats a UTP cable. and if the wifi did blow up what does that mean

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Deathead
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Posted: 31st Aug 2007 04:31
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I've had Xbox Live for about 1 year now. I think I know that its the connection to the console to the router. And not everyone has a router. Some people have Wireless connections.

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GatorHex
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Posted: 31st Aug 2007 04:36 Edited at: 31st Aug 2007 04:39
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Quote: "And not everyone has a router. Some people have Wireless connections.
"


A router is what connects your LAN(home) to the WAN(internet). If you didn't have a router of some sort i'd be surprised

Quote: "whats a UTP cable. and if the wifi did blow up what does that mean"


Did you try rebooting them? Any way UTP is a type of network cable. If the wifi is dead, then it should work via a cable and rule out MTU problems.

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Deathead
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Posted: 31st Aug 2007 04:43
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I have a Belkin 802.11g - 54 Mbps. Wireless connector. Not a router.

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GatorHex
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Posted: 31st Aug 2007 05:22
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What does you wireless connector connect to wirelessley?

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Lee Stevens
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Posted: 31st Aug 2007 05:25
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@deathead while i was looking through my xbox it say i had 802.1b i think

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Raven
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Posted: 31st Aug 2007 06:13
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Lee what internet service provider are you with?
It's quite important as some will link *only* to your router ip and disallow any other connection apart from to their service. Windows has ways around this, as does Xbox live to an extent but you loose many of the advanced features because game connections require a direct rather than proxy connection (as such it was stripped from the xbox dashboard os)

The dirty hack just to get xbox live marketplace working, is to take the MAC from your router and manually using that as the Xbox MAC although for WiFi connections this isn't possible.

You will however find on your router configuration screen (usually http://192.168.0.2 on Belkin and Linksys routers) an area for allowing additional MAC address' even WiFi ones. That will provide a more perminant solution, but will quite often drop you back in to the issue you're having now for a few days.

Another thing to make sure if you're NOT using Norton or McAffee Internet Security programs on Windows or the Router. Without it being properly configured it will bar the consoles every damn time they try to make contact with the outside world, what is more annoying about them is every update (usually done weekly) it'll reset the config which the xbox can't update on it's own accord; so you will once again have to redo all of the security. It is best to just not use them for internet security and instead rely on Microsoft Live One or Defender. Apart from anything else they run using less resources but don't lock down the system so much as to prevent additional systems on a network from accessing the net. What's more irritating about them is they often let in more harmful crap as well because they rely so much on an admin to keep them safe (which most people don't know how to do)

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Lee Stevens
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Posted: 31st Aug 2007 15:51
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my internet service is BT Broadband

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Deathead
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Posted: 31st Aug 2007 16:09 Edited at: 31st Aug 2007 16:11
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It couldn't anything to do with your computers Internet! Because I was still online when the Internet was disconnected! So it is not the router.

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Lee Stevens
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Posted: 31st Aug 2007 17:16
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maybe i need a new wireless connectr for the 360

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Lee Stevens
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Posted: 31st Aug 2007 17:30
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i've just asked my mate because he has xbox live do i need to add the wireless betworking adapter to my internet

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Lee Stevens
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Posted: 31st Aug 2007 17:31
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because all i have done is just pluged it into my 360

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Deathead
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Posted: 31st Aug 2007 17:34 Edited at: 31st Aug 2007 17:35
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Did you plug it at the back? You need to plug it in the back of the 360. If you have BT Home Hub it should just connect into live.

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Lee Stevens
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Posted: 31st Aug 2007 18:07
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it is pluged into the back because it has those clips in the back
and no i dont have bt home hub

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GatorHex
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Posted: 31st Aug 2007 18:34 Edited at: 31st Aug 2007 18:39
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If you was able to just plug your wireless adapter into the back of you xbox and it just worked it means your whole street can hack you because you are dynamically allocating IP and not requiring any encryption passwords or MAC checks to join your wifi LAN nice for el bandino who can do some dodgy net dealings and you take the blame.

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Lee Stevens
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Posted: 31st Aug 2007 23:09
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yeah but it did find my internet thing. it is protected

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