well luckily i have a copy of it.
"Dear FSS
I enjoyed D2... ALOT... When I saw Hellgate London it looked like another game I was going to enjoy... ALOT... The problem is now I feel like I wasted my money! I cant even play a single game without it crashing! when im in a party we have to zone up to twenty times just to make sure we can see our entire party. As many people have said before the "we made D2 therefor our newest game rocks" mentality isn't helping this game whatsoever. I can say for sure I will not be paying for a subscription to it unless I see some durastic changes, for example, getting it away from a beta build of your game! Please address the excessive crashes and errors that everyone in this game is facing so that it may reach its full potential."
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Update
They unbanned me from the forum after i sent an email, and they replied with an apology saying "sorry, some of our mods get a little emotional and dont think clearly and drop the ban hammer without provocation. We are sorry that you are experiencing so many technical issues and we will be looking into them soon!"
They deleted the post thought because people started flaming the mods after the mod posted "banned" below me! hahah