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Geek Culture / Aww crud, my hard disk failed :/

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David R
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Posted: 3rd Feb 2008 18:12 Edited at: 3rd Feb 2008 18:16
Yep, this is a fun situation. Half way installing an add-on for Visual Studio, when I hear a 'crunch' sound, followed by a continual clicking noise. The machine is still going, mouse moving etc. but no programs will do anything, unsurprisingly.

Opened up the machine, took out the hard drive. Didn't look visually wrong (not that I expected to see anything of course) until I read the label - on top there was a big sign saying "DO NOT BLOCK THE HOLE ABOVE THIS LABEL". And guess what? The hole was blocked, by dust. The whole disk was boiling hot, so my only guess is that it's some kind of ventilation hole or something - but still, damn :/ Let it cool down, plugged it back in a few hours later, and still the horrid mechanical clicking noise. My hard drive has failed me, for the last time

It's a shame too, because now I have the disgust of saying that my 120 gig Hitachi Deskstar (which is ~4 years old now) lasted less time than the 4 gig Quantumn Fireball in my old Packard Bell (which must be, what, 9 years old now?)

Pretty funny to be honest, besides the fact I have lots of very very unreplacable data on that disk, and I lack the money for data recovery (before anyone says so, yes, I do back up stuff. I have a 160 gig portable Western digital for that job - infuriatingly though, I planned to get the backup going [for all the data created in the last few months] on Tuesday )

Besides my HD though, anyone else had any particularly comical events with their HD along the lines of "DO NOT BLOCK THIS HOLE"?

Note: I'm using my secondary crap machine for this post, and due to its limited 'abilities' I probably won't be back on IRC or regularly posting until at least the end of this week


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
NeX the Fairly Fast Ferret
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Posted: 3rd Feb 2008 18:32
It's a bit silly that something as breakable as a HDD would not issue a warning if it was in trouble. Isn't this exactly what SMART was supposed to prevent?

Benjamin
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Posted: 3rd Feb 2008 18:35
Sucks. Sorry to hear this.

David R
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Posted: 3rd Feb 2008 18:35
Quote: "It's a bit silly that something as breakable as a HDD would not issue a warning if it was in trouble. Isn't this exactly what SMART was supposed to prevent?"


Exactly what I thought - although, to be fair, I'm still uncertain to why it failed. It could have been the hole being blocked, although it was also under heavy usage at the time, so this likely contributed too. Could have been a head crash, or it might have just been its time time to die :/

Either way, I'm screwed, and presumably I'll never know why it failed, since I didn't know how expensive data recovery was (about ~£300 quid for a single HD)


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
Yodaman Jer
User Banned
Posted: 3rd Feb 2008 19:48
Sorry to hear that!
I've had problems with HDs, but nothing that couldn't be fixed by wiping it...which is still annoying of course!
But luckily nothing was on the Drive that couldn't be replaced, so it's back to it's original form. Data recovery is pretty expensive (about $1,000 in the U.S.) and they usually can only get SOME out of the drive.So even if you spent hundreds of dollars (or pounds) you still wouldn't get all of your data back. Hey, maybe this is a blessing in disguise: buy maybe a 500 GB HD for cheaper thatn the one that was in your system!!
HERE is a good place to buy stuff like that. I'm pretty sure you can order stuff to Britain too.
Good luck!



Thanks to BigAdd for the incredibly awesome sig!
Phaelax
DBPro Master
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Posted: 4th Feb 2008 10:46
Download a SMART tool and run it on the drive. When my seagate died, seagate tools claimed the drive worked fine. I ran 3rd party tools that found 3 different things that had tripped.

Quote: " I have the disgust of saying that my 120 gig Hitachi Deskstar (which is ~4 years old now) lasted less time than the 4 gig Quantumn Fireball "


You mean the deathstar? 4 years is a lot longer than I would've expected. Some people like to think hitachi is still an IBM drive, but quality-wise its not.


Nicholas Thompson
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Location: Bognor Regis, UK
Posted: 4th Feb 2008 13:15
Ahhh the deathstar - 4 years makes it an OAP! I've had a couple of those fail on me - and one other which has make the "clunks-o-death" but never actually failed (its about 4 years old now too).

You wanna hear horror stories about hard disk failure? Google for 'macbook pro hard disk failure' and see who's website comes top

[center]
NeX the Fairly Fast Ferret
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Posted: 4th Feb 2008 17:28
I've just bought one of these...

http://www.eclipsecomputers.com/product.aspx?code=HDH-4000P

Is it likely to explode on me?

David R
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Posted: 6th Feb 2008 11:55
Yay, finally, my new hard drive has shipped. 500 GB of goodness hopefully on its way to replace my worn out Death star


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
Keo C
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Posted: 7th Feb 2008 16:20
I still have a 12 year-old HD. Still alive too.


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Agent Dink
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Posted: 7th Feb 2008 17:13
I have 5 Western Digital hard drives in this house over the past 4 ish years now (I know, not super long, but still 5 for 5 is pretty good, no?), not one of them has failed yet. I recommend that brand wholeheartedly.

David R
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Posted: 7th Feb 2008 18:43
Yeah, I have a portable 160GB Western digital, and it seems to take quite a 'beating' with heavy usage etc., and it's still going very nicely.

New HD works quite nicely too - and funnily enough, it's a Western digital 500GB Caviar; much quieter than the Hitachi, but makes 'stranger' noises when it is audible. Seems to be very fast though, and much larger capacity wise


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
NeX the Fairly Fast Ferret
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Posted: 7th Feb 2008 22:02
My four and six year old Maxtors are still running fine. Soon to be installing that 400gb Hitachi though.

Phaelax
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Posted: 7th Feb 2008 23:46
Quote: "My four and six year old Maxtors are still running fine"


That alone defies the laws of computing


NeX the Fairly Fast Ferret
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Posted: 8th Feb 2008 00:41
My entire PC defies the laws of computing. It was built and has been modified several times without an anti static wristwrap, and the kill switch on the PSU has fused somehow so it doesn't work. I got a bit of a shock today then the computer booted itself upon the insertion of a PCI card. The DVD writer cannot read DVDs, only write them, and it's killed three PSUs in four years.

Osiris
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Posted: 8th Feb 2008 00:55
How do you guys keep breaking stuff on your PC's? I opened mine while it was on an I have even accidentally poked something with a screwdriver haha and it kept on a trukin'. It finally died when for some reason the power strip it was plugged into failed and now I cant find the problem haha.

RIP Max-Tuesday, November 2 2007
You will be dearly missed.
Agent Dink
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Posted: 8th Feb 2008 05:28
Once I broke some sort of transistor or something off my video card... Never affected it except for when using Truespace it would arifact. Any other program or game never gave me issues. I was really worried when I broke it off though. I can't remember how I did it but that was a scare... lol.

Keo C
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Posted: 8th Feb 2008 18:14
It must have been "Useless Transistor #2452."


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David R
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Posted: 10th Feb 2008 22:12 Edited at: 10th Feb 2008 23:26
Ok, it seems I've found a rather large problem

The new hard disk has just done exactly what the old one did when it failed, but without the failing part: freezing Windows (total cold lockup) and making a clicking noise.

Luckily, it was fine after a hard reboot (whereas the old one failed totally after that happened). But still; why the hell is this suddenly happening? It has never ever happened prior to the old hard disk failing.

What could this possibly be caused by? The only thing I can think of, is that the hard disk controller is somehow messed up. But then... why would it be intermittant? Either that, or the new hard drive has the exact same problem the old one did

Anyone have any ideas?


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
Osiris
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Posted: 10th Feb 2008 22:19
Check voltage outputs?

RIP Max-Tuesday, November 2 2007
You will be dearly missed.
David R
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Posted: 11th Feb 2008 17:01 Edited at: 11th Feb 2008 17:03
Just ran Western Digital diagnostic tools on it, and it reports a read/write checkpoint failure nearly instantly after starting.

I contacted WD and they said the platter is likely damaged or the read head is warped, and that I need to replace it ASAP.

So I contacted the seller on Amazon, and I'm awaiting a reply

This just gets better and better doesn't it?


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
NeX the Fairly Fast Ferret
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Posted: 11th Feb 2008 17:06
I've never come across a reliable Western Digital drive. An old laptop of mine had a 255mb WD HDD, and it wiped itself clean every few days. My Grandfather's barely used 5gb WD HDD had 220 dead sectors in under a thousand hours of running.

Keo C
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Posted: 11th Feb 2008 17:08
Any PC part that goes near you seems to die, NeX.


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NeX the Fairly Fast Ferret
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Posted: 11th Feb 2008 17:13 Edited at: 11th Feb 2008 17:24
Except my two Maxtors, neither of which have a dead sector, excessive heat, blocked intakes, clicks of death or even dust on them. Maxtor really cleaned up their act before they were bought out. Western Digital have always been rubbish from my experience.

Quote: "
Your hard disk is a Maxtor 6Y080L0 with firmware YAR41BW0.

The average temperature for this hard disk is 33C (MIN=18C MAX=46C) and yours is 35C.

Your hard disk is not below any attribute threshold. This is good.
Your hard disk was never below any attribute threshold. This is good.

All of the attributes of your hard disk have normal values. This is good.

The overall fitness for this drive is 97%.
The overall performance for this drive is 94%.
"


Quote: "
Your hard disk is a Maxtor 6E040L0 with firmware NAR61590.

The average temperature for this hard disk is 33C (MIN=21C MAX=46C) and yours is 32C.

Your hard disk is not below any attribute threshold. This is good.
Your hard disk was never below any attribute threshold. This is good.

NOTE: not all warnings are reflected on fitness and performance overall values as relevancy is based upon the settings from the hard disk manufacturer who is the best entity deputed to define such relationships.

NOTE : your hard disk Power Cycle Count attribute current value (245) is below the normal range (246 - 253) reported for your specific hard disk model. Basically your hard disk was power cycled more times than the maximum number the average hard disk was. Power cycles put some stress on the hard disk mechanic. Sometimes power cycles can be caused by a loose hard disk power connector. Make sure it is properly fastened.

The overall fitness for this drive is 92%.
The overall performance for this drive is 92%.
"


I'm fairly certain it is plugged in correctly, but I don't think my £3 PSU is doing a good job.

Osiris
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Posted: 11th Feb 2008 18:30
I have a 320GB WD drive and have had absolutely no problem with it what so ever.

RIP Max-Tuesday, November 2 2007
You will be dearly missed.
bitJericho
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Posted: 11th Feb 2008 18:34
Everywhere I read people say WD is the way to go. I've also heard that their customer support is fantastic. I've read about people having lots of issues with seagate support, but their drives are a little bit faster. I personally wouldn't buy anything other than WD or seagate...


Hurray for teh logd!
David R
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Posted: 26th Feb 2008 20:48 Edited at: 26th Feb 2008 20:49
Well, the saga continues....

- The old original drive is dead, obviously

- The new drive from an amazon seller turned out to be faulty, as said aleady. I've returned it via collection, and hopefully I should get a refund soon.

I've found a pretty nice deal on a 500GB Seagate Barracuda drive (~£73), so I'll hopefully be using the refunded cash to buy it. Note that I'm not buying from the amazon seller - "Commerce Computers".

I highly recommeng against anyone buying hard drives from Commerce Computers Ltd (whether via Amazon or eBay etc.). They don't package them properly. After thinking about how my hard drive was packaged (bubble wrap and in a bag, but no box or anything) it's hardly surprising it was damaged. And by the looks of the feedback page, it wasn't just exclusive to my delivery either.

So yeah, awaiting a refund...


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
NeX the Fairly Fast Ferret
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Posted: 26th Feb 2008 21:38
Quote: "500GB Seagate Barracuda drive (~£73)"


I just got one of them for my B-Day, actually, as the Hitachi was out of stock. It's quite fast, although not as fast as either Maxtor and it has a fitness percentage of only 88% out of the box, beaten by both Maxtors.


I fail at life. No, really.
David R
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Posted: 26th Feb 2008 22:33
Quote: "and it has a fitness percentage of only 88% out of the box,"


Is that across the board, or specifically your hard drive, because that does not sound especially confidence boosting considering the WD had a fitness of 100%


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
NeX the Fairly Fast Ferret
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Posted: 26th Feb 2008 23:05
That's my new drive.


I fail at life. No, really.
Phaelax
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Posted: 26th Feb 2008 23:50
Did anyone suggest trying a different ribbon cable?


zzz
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Location: Sweden
Posted: 27th Feb 2008 01:12 Edited at: 27th Feb 2008 01:13
Quote: ""clunks-o-death""

I heard that sound three times on my previous, steaming hot, computer...
Nowadays, I run a backup 3-4 times a week.

GatorHex
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Posted: 27th Feb 2008 02:33
I use Western Digital RE/RE2 raid drives (seagate do a similar RAID model) mean time to failure is well over 100 years. Recommended for your new one

DinoHunter (still no nVidia compo voucher!), CPU/GPU Benchmark, DarkFish Encryption DLL, War MMOG (WIP), 3D Model Viewer
TheComet
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Location: I`m under ur bridge eating ur goatz.
Posted: 1st Mar 2008 08:42
I was attacked by 64938 viruses(I didn`t know the plural)...

I know that because I went to symantec and they scan your computer for free. And the results where 64938.

And guess what:The virus was unknown! So a brand knew virus!!
It attacked and infected every executable in my system, duplicating and destroying all applications. So I rebooted with a safer system, Ubuntu, which is Linux.

Who thinks this is worse than a HD Crashing?

Oooooops!!! I accidentally formated drive c.
Keo C
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Posted: 2nd Mar 2008 00:26
Quote: "Who thinks this is worse than a HD Crashing?"

About as bad as someone hijacking a thread.


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David R
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Posted: 2nd Mar 2008 00:29
Don't really care about teh thread hijack - and besides, virus attack is much much less irritating than a hard drive crash. You can fix a virus infestation with little effort, but fixing a mechanical drive is either difficult or not possible.

Anyway- finally got the Seagate 500 gig. Seems to work flawlessly so far, and came much better packaged than the previous drive. Passed all the tests that the other one failed.

So hopefully that's the end of the broken hard drive saga


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
Keo C
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Posted: 2nd Mar 2008 00:32
Yes well, I thought I could remind some people about clicking the new thread button instead of spewing out a page of binary in a 3D model thread.


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