Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

Geek Culture / Code 10

Author
Message
Sonic 91 Software
19
Years of Service
User Offline
Joined: 19th Mar 2005
Location: In a Cryptic Crossworld!
Posted: 18th Feb 2008 17:41
Link
I recently purchased an external hard drive for my PC, it's USB plug-n-play. When I plug it in, the usual "found new hardware: USB mass storage device" appears in the system tray, but after about 30 to 60 seconds, it comes up with "a problem occured during installation. your new hardware might not work properly". All I can tell from device manager is it's suffering from code 10: device cannot start. I'm desperate to get this fixed as I urgently need the extra space, can anyone help me? I've tried uninstalling all the USB drivers and let them reinstall on system startup, but that didn't work.

Fight the good fight of faith,
Lay hold on Eternal Life.
-1 Timothy 6:12-
Back to top
Profile PM Email Website
Kevin Picone
22
Years of Service
User Offline
Joined: 27th Aug 2002
Location: Australia
Posted: 18th Feb 2008 17:44
Link
perhaps try http://www.pchell.com/hardware/usbcode10.shtml


Make Games Easier with www.PlayBASIC.com - 120 Day Free Trial
Back to top
Profile PM Website
CattleRustler
Retired Moderator
21
Years of Service
User Offline
Joined: 8th Aug 2003
Location: case modding at overclock.net
Posted: 18th Feb 2008 18:57
Link
sounds like the wrong, or outdated, driver

[href]mod2software[/href]
Back to top
Profile PM
Sonic 91 Software
19
Years of Service
User Offline
Joined: 19th Mar 2005
Location: In a Cryptic Crossworld!
Posted: 18th Feb 2008 20:55
Link
I've tried all the above suggested solutions before I posted here (sorry, I should've made that clear), no new drivers available, I've tried everything on the suggested page and it still doesn't work. Windows troubleshooter comes up with nothing either.

Fight the good fight of faith,
Lay hold on Eternal Life.
-1 Timothy 6:12-
Back to top
Profile PM Email Website
NeX the Fairly Fast Ferret
19
Years of Service
User Offline
Joined: 10th Apr 2005
Location: The Fifth Plane of Oblivion
Posted: 18th Feb 2008 21:24
Link
What is the exact make and model of the hard drive?

Don't like HDDs outside of a static box myself. All it takes is a particularly strong magnet or a drop from say a metre and all 500gb has gone bye-bye. I've also seen quite a few get knocked over whilst writing a file... whoops. There went your entire coursework project.

Back to top
Profile PM Website
Sonic 91 Software
19
Years of Service
User Offline
Joined: 19th Mar 2005
Location: In a Cryptic Crossworld!
Posted: 18th Feb 2008 22:39 Edited at: 18th Feb 2008 22:44
Link
The hard drive is a QMemory Hi-Speed Desktop Drive (120GB). I've tried emailing their support team but on 2 occasions I got a message saying the server did not respond (and in the last few minutes, a message saying the delivery of the message I sent has failed permanantly). Could it be static causing the code 10? I work in electronics so I should know this! The hard drive has an aluminium casing, which should discharge any static, I would've thought. Again consulting Windows troubleshooter it told me to mess with the BIOS, which rendered my PC unusable for a while! After I got it working again, everything is as it should be, except this blasted drive still won't work!

Fight the good fight of faith,
Lay hold on Eternal Life.
-1 Timothy 6:12-
Back to top
Profile PM Email Website
bitJericho
22
Years of Service
User Offline
Joined: 9th Oct 2002
Location: United States
Posted: 18th Feb 2008 22:49 Edited at: 18th Feb 2008 22:49
Link
first things first. Test the drive in another computer


Hurray for teh logd!
Back to top
Profile PM Email Website
sprite
18
Years of Service
User Offline
Joined: 22nd Apr 2006
Location:
Posted: 18th Feb 2008 23:23 Edited at: 18th Feb 2008 23:28
Link
Just a thought could you have a bad drive. So like Jerico2day said see if it works on another PC. http://www.qmemory.com/drivers.html Driver page was not easy to find almost like they where hiding it.

I'll add something later on.
Back to top
Profile PM
Sonic 91 Software
19
Years of Service
User Offline
Joined: 19th Mar 2005
Location: In a Cryptic Crossworld!
Posted: 19th Feb 2008 10:21
Link
I tried it on another PC, which has Windows 2000. It found and installed the necessary drivers, requested a system restart which I did and I still get code 10. I can't get any drivers for the PC which I want to install it on as it's Windows XP and there are no drivers available, except for the ones it automatically searches for and installs. Looks like it's a dodgy drive and I'll have to get a replacement. Annoying, though, I'm in England and the company is in America, so I'll have to send it back overseas.

Fight the good fight of faith,
Lay hold on Eternal Life.
-1 Timothy 6:12-
Back to top
Profile PM Email Website
Pixelator
17
Years of Service
User Offline
Joined: 8th Jul 2007
Location: here
Posted: 19th Feb 2008 23:22
Link
did you restart your computer? always do that first when you have a problem (besides from the usual "Not Responding").

Your signature has been erased by a mod. Reduce the size!
Back to top
Profile PM Email
Sonic 91 Software
19
Years of Service
User Offline
Joined: 19th Mar 2005
Location: In a Cryptic Crossworld!
Posted: 19th Feb 2008 23:37
Link
I did try restarting both computers when I've tried to install the drive. When I installed it on the Windows 2000 PC it asked me to restart (which it didn't do with the XP PC). I did restart and still have code 10.

Fight the good fight of faith,
Lay hold on Eternal Life.
-1 Timothy 6:12-
Back to top
Profile PM Email Website
bitJericho
22
Years of Service
User Offline
Joined: 9th Oct 2002
Location: United States
Posted: 22nd Feb 2008 17:59
Link
harddrives should be automatically recognized by XP. If you're getting the same error on both machines, then you've nearly definately got faulty hardware unless you installed a driver before hand on both machines, then it could be a faulty driver.

If all you did was plug in the drive, and windows installed it, and is then reporting it can't start, then you probably have a bad drive.


Hurray for teh logd!
Back to top
Profile PM Email Website
Back to top

Login to post a reply

Server time is: 2024-11-19 22:22:22
Your offset time is: 2024-11-19 22:22:22