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Geek Culture / not again!!!

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puppy 101
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Posted: 18th Jun 2008 03:21 Edited at: 27th Jun 2008 17:34
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once more my computer is broken after 2 weeks of being in the shop and i find this very unaceptable i phoned alienware and they wont take it in we are saying to them "give us our money" or "ship a new one" ,btw this is a new computer that cost a leg and a arm it has a strong graphix card that is at a very high price its a 8800m gtx this hurts because they think we broke it onpurpose to get money out of them in a summary DONT BUY AILIENWARE THEY SUCK!

ok i am editing this post because my last one turned into a argument and it was locked when i got my computer back the put in a 8800 gt or 8700 gt i dont know wich one and i cant check lol! we got a more expensive card to be put in 8800m gtx (very very powerful) when we it was first repaired they repaired it for free because it is still in warranty because i bought it in februrary or march i cant remember this is upseting because now when i phoned them i turned it on to "prove" i just saw it and i got a high pitched ringing and (like a high piched disk getting scrached on the power button and now it has the same problem i think i know why we had it on but i heard no fans they were supposed to fix that they were supposed to replace my graphix card with a better one and they gave me a cheaper one than what i origanly bought now i have a useless computer sitting on the counter and i find this sad that i had only three months to play on it rather than five month do not buy hp or alienware or maybe dell i dont know but dont buy alienware if you want to go through the fire and flames

also we told them we are shiping it back and we never want to see it

bioengineers canceld who cares
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SunnyKatt
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Posted: 18th Jun 2008 04:27
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Please add in some periods...

I buy only dell!

I don't care what people say about dell, I love them!
DELL 4 LIFEZ!!!

Favorite Quote: Dramatized code? Code Drama!

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BiggAdd
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Posted: 18th Jun 2008 04:30
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Did you take it to a place other than Alienware when it broke?

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Peter H
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Posted: 18th Jun 2008 04:34
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There aren't many things more frustrating than a company that refuses to back up it's product...

One man, one lawnmower, plenty of angry groundhogs.
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BiggAdd
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Posted: 18th Jun 2008 04:46
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Well it all really depends on who he got to repair it in the first instance.
If it wasn't Alienware, his warranty would have been void as soon as the case was opened.
Alienware have no way of telling who has been fiddling around inside the case.

On the other hand, if the PC has just come back from Alienware, I think you are more than entitled to get a new PC, if not some sort of compensation for the trouble.

Stir up as much fuss as possible.

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puppy 101
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Posted: 18th Jun 2008 04:49
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Quote: "Did you take it to a place other than Alienware when it broke?"


it was repaired by alienware

the bad thing is i might just get a new one my game will have to be redone again!!!

Lost Planet Of Metlyio episodes 1-4 and full game preorders
www.freewebs.com/50calgames + news on my new game bioengineer
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BiggAdd
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Posted: 18th Jun 2008 04:52 Edited at: 18th Jun 2008 04:57
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Just keep pestering them. If they don't take your claim, ask to speak to somebody higher up.

Its unfortunate companies tend to do this. Can really loose them some customers.

Today, the water pump for my liquid cooling failed. I wasn't happy about it, was rather annoyed at Thermaltake (the manufacturer) at the time. I sent them an email inquiring about the fault and they were more than happy to help. The replacement is on its way.
Now I hold Thermaltake in very high regard. Going from avoiding their products, to respecting them (and then probably going with their product line in the future), just because of great customer service.

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Keo C
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Posted: 18th Jun 2008 05:01
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Quote: "
I buy only dell!

I don't care what people say about dell, I love them!
DELL 4 LIFEZ!!!"

Wow. You do know Dell owns Alienware right?


Image made by the overworked Biggadd.
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Benjamin
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Posted: 18th Jun 2008 11:47 Edited at: 18th Jun 2008 18:30
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I've been waiting 3 weeks for my PC to be repaired they haven't even bothered to call in all this time and my name is puppy 101 I don't know how to use periods no not the type that girls get right why are you going off topic.

Oh but I really have been waiting 3 weeks now.

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Veron
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Posted: 18th Jun 2008 14:26
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Why don't you go into the shop in person, and confront them face to face? That's what i'd do.


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SunnyKatt
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Posted: 18th Jun 2008 15:40
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Quote: "Wow. You do know Dell owns Alienware right?"


What? Regardless, I get only computers that have dell... INSCRIBED in them!!!

Favorite Quote: Dramatized code? Code Drama!

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Don Malone
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Posted: 18th Jun 2008 15:58
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Dell decided not to cheapen the Alienware name by adding Dell to the case. Does the case still have the Alienware seal in place on the back of the case?
I am assuming they do like other manufacturers, though I have never actually looked at one.

If the seal is intact (and exists) then you have stronger standing in the issue. You may also have more legal protections based on where you reside.

Just out of curiosity, what is the problem you are having? won't boot, drive failure, video....?

Making nothing for the forth straight year; or is it five years now?

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Scraggle
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Posted: 18th Jun 2008 18:27
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Quote: "There aren't many things more frustrating than a company that refuses to back up it's product"


Agreed!
Did someone say arteria games?



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Anonymous User
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Posted: 18th Jun 2008 20:11
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Quote: "Did someone say arteria games?"


What about arteria games?

???
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puppy 101
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Posted: 19th Jun 2008 04:09
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Quote: "Dell decided not to cheapen the Alienware name by adding Dell to the case. Does the case still have the Alienware seal in place on the back of the case?
I am assuming they do like other manufacturers, though I have never actually looked at one.

If the seal is intact (and exists) then you have stronger standing in the issue. You may also have more legal protections based on where you reside.

Just out of curiosity, what is the problem you are having? won't boot, drive failure, video....?"


my fan broke and my graphix card burnt out

Lost Planet Of Metlyio episodes 1-4 and full game preorders
www.freewebs.com/50calgames + news on my new game bioengineer
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Don Malone
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Posted: 21st Jun 2008 17:28
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Bummer. I hope you can get a decent resolution to your problem. It is amazing how much damage an inexpensive part can cause.

Good luck and I'm sorry about your hardware failure.

Making nothing for the forth straight year; or is it five years now?

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puppy 101
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Posted: 21st Jun 2008 18:00
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it took a lot of yelling but they will be picking up on monday to fix it or replace it if they replace there going to switch the hard drive im really happy now

Lost Planet Of Metlyio episodes 1-4 and full game preorders
www.freewebs.com/50calgames + news on my new game bioengineer
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CoffeeGrunt
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Posted: 21st Jun 2008 18:36
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Quote: "What about arteria games?"


Owns FPSCMedia.com, or something like that.....

Made a bunch of dysfunctional, expensive, low-quality packs.....and gives you some colourful language if you complain......

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5867Dude
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Posted: 21st Jun 2008 21:42
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Quote: "my fan broke and my graphix card burnt out"

A Fan is cheap to repair
and what were you doing to the graphics card. Did you overclock it? If so then your warranty would be void
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puppy 101
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Posted: 22nd Jun 2008 01:21
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Quote: "and what were you doing to the graphics card. Did you overclock it? If so then your warranty would be void "


whats over clocking

bioengineers canceld who cares
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Veron
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Posted: 22nd Jun 2008 15:51
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Quote: "whats over clocking"


LOL! You have an 8800M GTX and don't know what overclocking is... something tells me powerful hardware isn't for you.


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Roxas
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Location: http://forum.thegamecreators.com
Posted: 22nd Jun 2008 16:00
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Quote: "whats over clocking"


More like.. You are on The Game Creators Forum and you dont know what is overclocking?

Your signature has been erased by a mod because it was too big
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Syncaidius
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Posted: 22nd Jun 2008 16:14 Edited at: 22nd Jun 2008 16:17
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@Puppy:
Quote: "whats over clocking"


It means you used software to increase the clock speed of the memory or core on your graphics card. Which means your making it do more than it was originally designed to do. Thats why, like 5867dude said, if you overclock it your warrenty is void.

Also i couldn't help noticing your location.
Quote: "Location: skipping school "

Maybe you might have learnt about some overclocking if you didn't skip it.


Forum Thread
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NeX the Fairly Fast Ferret
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Posted: 22nd Jun 2008 16:19
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Nope, school won't teach you about overclocking. You really would learn more out of school concerning computers.


I fail at life. No, really.
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bitJericho
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Posted: 22nd Jun 2008 17:34
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Quote: "It means you used software to increase the clock speed of the memory or core on your graphics card. Which means your making it do more than it was originally designed to do. Thats why, like 5867dude said, if you overclock it your warrenty is void.
"


Technically, it's not necessarily using software to overclock. In many cases people may use hardware means to overclock. And I don't know if I would say adjusting the clock rates in the bios would really be a software overclock. I guess technically it would be


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NeX the Fairly Fast Ferret
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Posted: 22nd Jun 2008 19:19
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I suppose it may be considered a "firmware overclock".


I fail at life. No, really.
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puppy 101
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Posted: 22nd Jun 2008 20:50
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ok, i now know and i now i didm't unless fpsc x10 did because thats my only direct x10 game and then i (dont laugh) play steam games

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Agent Dink
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Posted: 23rd Jun 2008 05:27
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LOL! You have an 8800M GTX and don't know what overclocking is... something tells me powerful hardware isn't for you."


... I don't overclock and I have powerful hardware.

Frankly I think overclocking is pretty pointless and not worth the risk, but that's just me.

MISoft Studios - Silver-Dawn

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bitJericho
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Posted: 23rd Jun 2008 06:51
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I certainly wouldn't clock an 8800gtx.


Hurray for teh logd!
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Michael P
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Posted: 23rd Jun 2008 09:42
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I wouldn't over clock an expensive graphics card because to me it feels much riskier than over clocking a CPU which I would do since most are specifically designed for this and risk of burning it out is relatively low if you increase slowly whilst checking for temperature changes.
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xyzz1233
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Posted: 25th Jun 2008 17:36
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@ Michael P:
I disagree. Lots of graphics card manufacturers sell factory overclocked products, with little or no modifications to the hardware itself. You're just paying for a warranty that convers those extra few megahertz.
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Alucard94
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Posted: 25th Jun 2008 18:44
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Well a lot of companies sell underclocked computers, so sometimes overclocking is good...

If someone says plz because it's shorter than please I say no because it's shorter than yes
Quote: "Chuck Norris drank gravy and fertilized his lawn with emo kids so it would cut itself"

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Aertic
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Posted: 25th Jun 2008 19:09
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What do's it do? does it lock up? you know? not load up?

Your signature has been erased by a mod because it's too tall
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Benjamin
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Posted: 25th Jun 2008 19:27
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http://blogs.msdn.com/oldnewthing/archive/2005/04/12/407562.aspx
http://blogs.msdn.com/oldnewthing/archive/2006/11/07/1017201.aspx

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xsygx
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Posted: 25th Jun 2008 20:39
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What!? Steam still exists!? *shudders*
As soon as you notice a fan breaks (or any hardware), you should replace it. Fans are pretty cheap and well-worth the change because you'll save yourself from burnt hardware (which will in consequence, cost even more money).

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puppy 101
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Posted: 27th Jun 2008 17:34
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Quote: "What!? Steam still exists!? *shudders*
As soon as you notice a fan breaks (or any hardware), you should replace it. Fans are pretty cheap and well-worth the change because you'll save yourself from burnt hardware (which will in consequence, cost even more money)."

its a laptop and it is still in warranty so i cant fans that will fit and i am not opening my case when i was teen i had a computer it broke i wanted to fix it every time i asked him to fix it he said send it back any problem send it back

bioengineers canceld who cares
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soapyfish
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Posted: 27th Jun 2008 18:24
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@puppy 101
If English isn't your first language then fair enough but your posts would be a lot easier to understand if you tried to use punctuation. The only example of this I can find in this thread is your use of exclamation marks.

I don't want to be 'that guy' who points out every little error in a post, I'm definitely not perfect myself, but it sticks out like a sore thumb when somebody has rattled off a whole post without so much as a full stop/period.


Your post count
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Veron
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Posted: 27th Jun 2008 18:46
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Quote: "... I don't overclock and I have powerful hardware."


That's perfectly fine... but you know what overclocking is!

And puppy 101, if they've messed you about, I honestly think that the best thing to do would be to confront them face-to-face, in the store, and ask them about why they put an 8400M in, instead of an 8800M GTX. Face-to-face, I doubt that they'd say anything but "Oh, sorry, we'll put the correct one in for you."

Although that's in a perfect world.


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puppy 101
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Posted: 27th Jun 2008 19:21
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Quote: "That's perfectly fine... but you know what overclocking is!

And puppy 101, if they've messed you about, I honestly think that the best thing to do would be to confront them face-to-face, in the store, and ask them about why they put an 8400M in, instead of an 8800M GTX. Face-to-face, I doubt that they'd say anything but "Oh, sorry, we'll put the correct one in for you."

Although that's in a perfect world. "


lol if i was in california

p.s. english is my second

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Veron
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Posted: 27th Jun 2008 20:20
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Sigh... I suppose the only thing to do is just keep pestering them via phone - threaten legal action if you want, that should give them a bit of a shock.

Although, when you contacted them about them putting in the 8400M instead of an 8800M GTX, what exactly did they say? Did they deny that they had put an 8400M in, or did they simply say they thought you ordered an 8400M?


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puppy 101
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Posted: 28th Jun 2008 06:42
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Quote: "Although, when you contacted them about them putting in the 8400M instead of an 8800M GTX, what exactly did they say? Did they deny that they had put an 8400M in, or did they simply say they thought you ordered an 8400M?"


denied it

any way we came to a conclusion i have a computer coming with dual 9800gtx and a quad core im happy again and for now lololol

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Punk13
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Posted: 28th Jun 2008 10:12
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Dude, i like gateway even though people say crap about it iv never had a problem with it.

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puppy 101
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Posted: 29th Jun 2008 08:13
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Quote: "Dude, i like gateway even though people say crap about it iv never had a problem with it."


I would have bought gateway my friends wife has one but i dont know is they are direct x10

and alienware offered any alienware produt under 3,299

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