Hi billy777,
like thenerd said, it could be their graphics card or their drivers aren't up to date. However, when I updated the drivers to my graphics card, DarkBASIC started intermittently changing the light intensity in 3d - a sort of light flickering thing. Also some crashes occured in non DB apps so I switched the drivers back to the older set - but you wouldn't want to tell your customer to downgrade their drivers.
Quote: "All I am doing is creating a plain then texturing it with a black on white smoke graphic then ghosting it. It works great on most computers..."
Black on white, huh... sounds like you are dark ghosting?
ghost object on <obj>,1
In DBC version 1.20, I noticed a visible plain with black smoke on a white background that was dark ghosted. In 1.13, it works fine. Check out my write up in the last post of:
DBC 1.20 Commands Explained
It has to do with how the material settings reflect light on ghosted (at least inverted ghosted - Dark ghosted) objects. If you've made updates to your game and recompiled it into an exe using 1.20. this might be the culprit.
Enjoy your day.