Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

Geek Culture / TGC Website Bug Reports & Updates

Author
Message
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 15th Jan 2016 17:00 Edited at: 18th Jan 2016 20:02
Link
This thread was originally to allow publishing of updates regarding the planned downtime of all TGC services, below you can find details about this downtime.

Please post any issues you may be having, if you request contains sensitive information please PM me instead.

Updates
2016-01-18 19:35 GMT - Order history has been restored and product downloads are now available. These pages are currently suffering from bad load times, we are investigating.
2016-01-18 14:13 GMT - All login services have been restored, order history is still missing and will be restored soon.

Original post

Start Date: 2016-01-18 09:00:00 GMT
End Date: 2016-01-18 21:00:00 GMT
Expected Downtime length: Max 12 hours
Level of disruption: Severe

Services affected:
- TGC Website (http://www.thegamecreators.com/) - Totally offline during this period
- TGC Forum (https://forum.thegamecreators.com/) - No planned downtime, login service offline during this period
- GG Website (https://www.game-guru.com/) - No planned downtime, login service offline during this period
- GG Forum (https://forum.game-guru.com/) - No planned downtime, login service offline during this period
- AppGameKit Website (http://www.appgamekit.com/) - No planned downtime, login and payment service offline during this period
- TGC Store (https://en.tgcstore.net/) - No planned downtime, login and payment service offline during this period

This downtime will affect all websites that require a TGC account to login, if you are already logged in you should be able to continue as normal. However new login sessions will not work.

Please note that all users will need to reset their password before they can login after this maintenance has been finished, we will be using new encryption methods.
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
James H
16
Years of Service
User Offline
Joined: 21st Apr 2007
Location: St Helens
Posted: 15th Jan 2016 20:55
Link
I no longer have the old email address that I log in with as I lost the password years ago. What can be done?
Back to top
Profile PM
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 15th Jan 2016 21:58
Link
@James H

You will need to contact customer support using the green "Help" button and explain the situation and we will be able to change your email address for you.

You will need to provide proof you own the account, so include an order number with your message to us.
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
James H
16
Years of Service
User Offline
Joined: 21st Apr 2007
Location: St Helens
Posted: 16th Jan 2016 11:51
Link
Ok thanks, I have done, do you think I am likely to hear back from them any time soon, when I last bought stuff nobody worked weekends and does that give them just Monday morning to deal with this or can it be dealt with after the reset is needed?
Back to top
Profile PM
Ortu
DBPro Master
16
Years of Service
User Offline
Joined: 21st Nov 2007
Location: Austin, TX
Posted: 16th Jan 2016 23:05 Edited at: 17th Jan 2016 00:35
Link
I'm in a similar position, originally purchased a boxed copy in a brick and mortar store not through TGC (no order number) and set up a forum account through hotmail which I no longer have access to.

Any order number I could provide is attached to a newer TGC account on a gmail account that I do have access to, but I have and want to continue using my existing forum account.

I know my password and changing it is not an issue if I can do it on page after logging in with the old one, but if changing involves sending a link to the email account, this will be a problem.

Any ideas?
Back to top
Profile PM Email Website
James H
16
Years of Service
User Offline
Joined: 21st Apr 2007
Location: St Helens
Posted: 17th Jan 2016 01:26 Edited at: 17th Jan 2016 02:55
Link
In the process of this getting sorted out all my products have been wiped from my account, I have logged out and back in again succesfully but the login email still remains as my old one...I have submitted another ticket but I don't want to reset my password to confirm the email was updated correctly just in case something goes wrong and I can't respond - the emails from support are non reply ones :/ please tell me I haven't just lost more than a couple hundreds worth of product!

Edit have tried resetting email address but as per my concern it is still sending the confirmation to the old address :/
Back to top
Profile PM
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 17th Jan 2016 13:33
Link
@Ortu

In this case please PM me your current email and the one you want it changed to, I can confirm you as the owner via your forum account instead.

@James H

As I wasn't the one who handled your ticket I am unsure what has happened to your account. However I have changed your email address on my end and hopefully that has fixed your account and has got your orders back, can you confirm? You may need to logout and log back in.
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
James H
16
Years of Service
User Offline
Joined: 21st Apr 2007
Location: St Helens
Posted: 17th Jan 2016 15:04
Link
Yes! All my products are back again and the email address is now correct, thanks very much
Back to top
Profile PM
Ortu
DBPro Master
16
Years of Service
User Offline
Joined: 21st Nov 2007
Location: Austin, TX
Posted: 17th Jan 2016 20:00
Link
@The Next,

PM sent, thank you.

I've been meaning to get this resolved for some time now so I guess this is a good thing anyway.
Back to top
Profile PM Email Website
BatVink
Moderator
21
Years of Service
User Offline
Joined: 4th Apr 2003
Location: Gods own County, UK
Posted: 18th Jan 2016 18:17
Link
You need to make the password change into 2 fields, the second one to confirm the password!
People will mistype their password and they won't know.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Quidquid latine dictum sit, altum sonatur
TutCity is being rebuilt
Back to top
Profile PM Email
James H
16
Years of Service
User Offline
Joined: 21st Apr 2007
Location: St Helens
Posted: 18th Jan 2016 20:15
Link
Quote: "2016-01-18 19:35 GMT - Order history has been restored and product downloads are now available. These pages are currently suffering from bad load times, we are investigating."

I am now back to owning no products, although there are 2 serial key codes listed none of my activation keys are present
Back to top
Profile PM
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 18th Jan 2016 20:19
Link
James H

Activation keys have not been loaded into the new system yet
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
James H
16
Years of Service
User Offline
Joined: 21st Apr 2007
Location: St Helens
Posted: 18th Jan 2016 20:47
Link
Okay thanks - I assume then product access is also the same, best I just check after midnight or when everything is completed
Back to top
Profile PM
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 18th Jan 2016 20:58
Link
No all product downloads should be available now, if you are missing something PM me the details so I can investigate.
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
James H
16
Years of Service
User Offline
Joined: 21st Apr 2007
Location: St Helens
Posted: 18th Jan 2016 21:26
Link
Hi again thanks for the reply, PM sent
Back to top
Profile PM
MPL3D
8
Years of Service
User Offline
Joined: 19th Jan 2016
Location:
Posted: 19th Jan 2016 11:25
Link
I have here the same situation that James and Ortu have.
The original email server doesn't exist anymore and I cannot access any order number.

@Next, I'm sending you a PM with the details.

Many thanks in advance.
Back to top
Profile PM
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 19th Jan 2016 14:11
Link
@MPL3D

I have replied to you
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
Latch
17
Years of Service
User Offline
Joined: 23rd Jul 2006
Location:
Posted: 20th Jan 2016 22:46
Link
It seems that the code base has disappeared. Is this the case?
Enjoy your day.
Back to top
Profile PM
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 20th Jan 2016 23:08
Link
Codebase is temporarily missing it will return within a few days, there are a few issues to iron out.
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
MPL3D
8
Years of Service
User Offline
Joined: 19th Jan 2016
Location:
Posted: 21st Jan 2016 09:57
Link
@The Next,

I'm sorry to bother you again, but it seems that the 'reset password' email is not arriving to the email address that I provided

I'm sending you a PM with a different email account.

Many thanks again.
Back to top
Profile PM
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 21st Jan 2016 11:08
Link
Codebase is back online, but is read only at the moment.
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
Morcilla
21
Years of Service
User Offline
Joined: 1st Dec 2002
Location: Spain
Posted: 22nd Jan 2016 11:06
Link
@The Next, got my account working, Thank you very much.

Back to top
Profile PM Email Website
Yodaman Jer
User Banned
Posted: 22nd Jan 2016 16:40 Edited at: 22nd Jan 2016 16:40
Link
For some reason, the help files in AppGameKit, even when locally hosted, do not display any sample code.

This is a link to the thread in which it is currently being discussed, an idea what's going on?

Sign up for NaGaCreMo!
Back to top
Profile
Ortu
DBPro Master
16
Years of Service
User Offline
Joined: 21st Nov 2007
Location: Austin, TX
Posted: 25th Jan 2016 20:31
Link
Got an error page when linking a steam account. Link succeeded anyway.

Attachments

Login to view attachments
Back to top
Profile PM Email Website
BMacZero
18
Years of Service
User Offline
Joined: 30th Dec 2005
Location: E:/ NA / USA
Posted: 26th Jan 2016 22:17 Edited at: 26th Jan 2016 22:18
Link
I have a single Message in my message inbox from 2015-03-12. Clicking the delete link on the message does nothing. The link doesn't have a destination in the page source; on hover, it appears to link straight back to the current page. I'm on Chrome.

Also, I'm missing the functionality to subscribe to threads when posting in them (intentional?)

EDIT: test

I published a game!
Back to top
Profile PM Email Website
The Next
Web Engineer
16
Years of Service
User Offline
Joined: 3rd Dec 2007
Location: United Kingdom
Posted: 27th Jan 2016 18:50
Link
Ortu thanks for the report I have fixed that issue.

BMacZero you can subscribe to threads in the top right of the page, there is a button called "Subscribe". As for the deleting old PMs I will check that and see what I can do.
Windows 7 Pro, Intel i7 3.8 GHz, 16GB DDR3, NVIDIA GTX 780 4GB Superclocked
Back to top
Profile PM
Back to top

Login to post a reply

Server time is: 2024-04-20 12:17:00
Your offset time is: 2024-04-20 12:17:00