For any of you who've worked in an IT help desk before, would you mind sharing some of your hilarious stories? (or stories that just made you bash your head against the wall)
It's been more than a decade since I've done helpdesk myself, but I'm developing a new ticket system and it's brought up some funny and yet not so fond memories.
Doing helpdesk for a highschool back in the 90s, a teacher said one of the floppy drives wasn't work. This was common, as the metal slide would come of disks sometimes and get stuck inside the drive. When I went to fix it, I pulled out 3, yes 3 whole floppy disks!
Support at a bank, teller complained (on a friday at 3pm) his computer hasn't worked all week and now 5 days later suddenly needs an immediate priority 1 ticket. Skipping my questions as to what this guy had done for the past week without a working computer, I drill through questions trying to determine what "doesn't work" actually means. Turns out over the weekend we pushed out updates and sometimes workstations didn't always reboot on their own. Yes, his computer was turned off when he went into work monday morning and he had no clue what to do..... for a week!
Worst job I had was the one and only time I did support for general public and not internal employees, DSL internet. Customer accused the ISP of sending porn to her computer. Another customer couldn't figure out how to click on "start". Funniest one, which angered the quality control nerds, was a dude cussing and yelling at me cause he waited over an hour to get through to the help desk. He wanted my supervisor. I then informed him I don't have one, which angered him more and said you expect me to believe they just leave your guys unsupervised? I said yes sir that is correct because my supervisor was fired this morning and until they hire a new guy who won't fall asleep on his keyboard we are alone, so what can I help you with? Angrily he hung up.
