i really have no idea and was hoping they were a 1-off but you advised "Many of my players experience this issue" and wondered if they were all on WIN11 or some other commality. is there a community thread on steam regarding the issue so we can have some more to go on?
my first question is, when users tab back to AI, is it actually still running the loops or simply sitting there and perhaps not ever getting Sync()'d. ie, just because the music is playing, i believe that's handed off @ Play() and then handled by WIN, not AI (no proof but that's always been my impression). if you could test that it's still Sync()ing, that would be a start. example could be to simply print FPS as we tend to do when testing our stuff. if that's getting updated, at least you know Sync() is happening (another more-subtle way is to not Loop music but check if it's still playing and start it again if it isnt. if they return to silence, it's not sync'ing?).
with that, are you using GetResumed() at all to perhaps reset anything that might need to be?
otherwise, without knowing what you might be doing under the hood... like, is there a loop waiting for a GetPointerReleased() that's never registering or was missed so it just sits there? are you using GetCharBuffer() vs manually testing KeyPressed, etc? just anything you could suggest where an issue may lay might help.
AGK is so forgiving of some of our less-than-ideal coding practices, otherwise, and that's great until we find ourselves in this situation, IMHO.
meanwhile, i dont venture outside the AppGameKit realm (and do nothing as complex as AI might be) but this is the first i've heard of this issue here or on discord, github, etc.. beside, perhaps, losing Controller input, but zero re: WIN11 vs USB and it's troubling that it appeared "fixed" in the thread i linked to for it only "break" again.
ps: has anyone experiencing the issue tried an older compatability mode? i just really wanna peruse any previous discussion/sleuthing if it exists somewhere?
add: if that thread on AI's discord is the only real discussion on that matter, there's not a lot for you to go on but i appreciate your trying to resolve for the couple/few experiencing it and it's great to see an AppGameKit game in active development, as well. there aren't many of AI's size that i'm aware of. perhaps you could reach out to SFSW who is the most-visible experienced AppGameKit dev that i know is actively developing.