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Geek Culture / My order

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Worried
20
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Joined: 8th Jul 2004
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Posted: 9th Jul 2004 04:51
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Ive ordered DarkBasic pro 3 days ago (monday, manual bank transfer) and I've not received any confirmation email, the order page doesnt show my order too, how long does it take to get some kind of confirmation or email?
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David T
Retired Moderator
22
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Joined: 27th Aug 2002
Location: England
Posted: 9th Jul 2004 05:27
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READ UNDERNEATH THE POST MESSAGE BOX.

Thanks.

Get 15 new commands, all the date / time commands left out of DBPro for free!
DOWNLOAD PLUGINS HERE: http://www.davidtattersall.me.uk/ and select "DarkBasic"
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Worried
20
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Joined: 8th Jul 2004
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Posted: 9th Jul 2004 05:35
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I thought this community was nice. Ive tried contacting the support but I haven't got a answer, twice (first a question about the payment methods and the second one about my order). And why do you have to reply in CAPS?
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Lost in Thought
20
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Joined: 4th Feb 2004
Location: U.S.A. : Douglas, Georgia
Posted: 9th Jul 2004 05:41
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You should have gotten a confirmation email very quickly. But David T is right. You need to contact support. It may take them from 2 days to 2 weeks to get back to you as they are very busy. It will give you an estimated response time when you send support an e-mail. Good luck there is not much we can help you with in this matter.

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CattleRustler
Retired Moderator
21
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Joined: 8th Aug 2003
Location: case modding at overclock.net
Posted: 9th Jul 2004 05:41 Edited at: 9th Jul 2004 05:43
Link
http://darkbasicpro.thegamecreators.com/?m=contact#status

edit: thats weird, the above is wrapped in href tags yet its not a clickable link...


* DBP_NETLIB_v1.4.3 - July, 2004 * Click Logo
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Lost in Thought
20
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Joined: 4th Feb 2004
Location: U.S.A. : Douglas, Georgia
Posted: 9th Jul 2004 05:46 Edited at: 9th Jul 2004 05:48
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Hrm I will try because I'm hard headed.
http://darkbasicpro.thegamecreators.com/?m=contact#status
Interesting. Remove the # and it works.

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CattleRustler
Retired Moderator
21
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Joined: 8th Aug 2003
Location: case modding at overclock.net
Posted: 9th Jul 2004 05:58
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but the # is needed in the link.
oh well, we tried


* DBP_NETLIB_v1.4.3 - July, 2004 * Click Logo
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Worried
20
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Joined: 8th Jul 2004
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Posted: 9th Jul 2004 06:00
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Still not very helpfull :S

Quote: "
Sorry but we cannot find any orders placed yet. This could be because (1) You have yet to order anything, (2) The order was placed from an email address different to the one you used to register this account or (3) Your order is still being manually processed by the payment service (PayPal / WorldPay / etc)
"


I will wait 1 week for a reply from the customer support...
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CattleRustler
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Joined: 8th Aug 2003
Location: case modding at overclock.net
Posted: 9th Jul 2004 06:22
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it shouldn't take that long to process the order and send you a confirmation. I am not sure who handles the orders over at TGC but maybe Rich can help you? I am pretty sure its Rich@thegamecreators.com


* DBP_NETLIB_v1.4.3 - July, 2004 * Click Logo
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Richard Davey
Retired Moderator
22
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Joined: 30th Apr 2002
Location: On the Jupiter Probe
Posted: 9th Jul 2004 17:16
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"Worried" - there are currently NO outstanding support enquiries regarding any orders at all - so if you truly have written to us twice and received no reply you need to check your email software / spam filter carefully.

The support system is the only route to an answer, we are currently dealing with enquiries the day they arrive so you won't have to wait long, but we cannot deal with it here unless you really want to discuss your bank details on a public forum?!

Cheers,

Rich

"I am not young enough to know everything."
- Oscar Wilde
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Worried
20
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Joined: 8th Jul 2004
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Posted: 11th Jul 2004 19:50
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Ah, I've received the confirmation email now, on my pc only. I suppose my dad blacklisted thegamecreators accidently. Anyway, now I found out there's a special July deal (cheaper + darkmatter 1) Bad Luck... argh
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David T
Retired Moderator
22
Years of Service
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Joined: 27th Aug 2002
Location: England
Posted: 11th Jul 2004 19:55
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Quote: "I thought this community was nice. Ive tried contacting the support but I haven't got a answer, twice (first a question about the payment methods and the second one about my order). And why do you have to reply in CAPS? "


Sorry but this question pops so much much, and the only answer people can give is "contact support". It's was asked so much that Rich even added a message under the "post message" button:

Quote: "Looking for Customer Support re: orders? Then you're posting to the wrong place - try here instead."


It's exasperating people still post about order queries. Because, quite honestly, we have no more idea than you do

Get 15 new commands, all the date / time commands left out of DBPro for free!
DOWNLOAD PLUGINS HERE: http://www.davidtattersall.me.uk/ and select "DarkBasic"
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