Iv always created my own collision and not used internal ones as felt they were too slow, as of this its possible what im about to say it totally wrong and just plain stupid, but ill give it a shot anyway!!
The internal collision commands may not take into account the actual faces, rather it looks at its position and width, depth + height to create its own boundry, if this is the case then it wont make a difference if you make it hollow.
OR
It could be that you do have a face but pointing the oppisite direction so it doesnt draw to the screen, in other words it looks like a gap in the object for the camera to go through but infact there is something there. One way to check is turn off collision, go inside the object see if you can now see outside the object or if there is a textured face.
Sorry if that doesnt make sense, it may just be worth waiting for someone else to answer....
James
Hello!