I work as Network Systems Administrator for a local school district. I am contracted under CSEA. My job description under CSEA guidelines is so vague and outdated that practically anything with a blinking light could be considered a computer.
They could for all tense and purposes throw a memory module out into the field, and somehow tell me that it is my job to mow all the grass to locate the memory module. And by the guidelines it seems that they would have a strong case. I have found myself in a position where I alone am the entire IT department.
1.)I am helpdesk support (for every little possible problem than can occur on all staff computers, labs etc...)
2.)I am the repair technician for all said computers, printer, devices etc..
3.)I need to manage the entire infrastructure: Meaning I run lines, configure, maintain, and support every piece of technology that hits the school. Coordinate with outside vendors, and leased T1 lines.
4.)I also responsible for maintaining All servers, multiple databases, ,Accounts, Login restrictions, remote access via Citrix metaframe... All configs for switches, routers, firewall, Access Points, internal DNS... etc
And I am just scratching the surface here...
5.)It seems that although the amount of devices and complexity of the network has grown exponentially(ie. 2 new labs of 30 client machines, laptops to all Teachers (which are used to take periodic attendance and grading), Multiple Media center databases, faculty & student accounts, two additional laptop carts of 30 computers each...) Yet I'm suppose to do all of this in the same amount of time as previous years.
6.)No training on newer releases of software. When I started we had windows nt,95,&98 clients, Novell 3.0 & 4.0 servers. Since then we have moved to windows XP, Windows 2000& 2003 servers, Citrix Metaframe on top of 2003 advanced servers, Novell 5.0, 5.1, 6.0, & 6.5. But I am suppose to know this stuff right from the get go, without any paid training.
I am also in charge of auditing security breaches, deploying backup solutions (backup exec, local backups etc...), as well as document and maintain inventory records.
I could go on and on.
Now I do have a supervisor; (Network Systems Coordinator). From what I gather; it's his job to call me incessantly, to ask me about the 5000 things that I have already done. And to fill him in on it, although I don't gather that he understands what a mapped network drive is. for example, I just revamped the entire network infrastructure LAN/WAN maps and details via Adrem Netcrunch and Visio, and sent them over to him. These maps detail every device connected in the network, from an overall topology down to detail port configurations, and a location map. His response "Could I possibly make adjustments to the color coding, to make them match the school colors (blue and gold) Rather than the Red that I chose for the admin segment and key wiring closets.
Is that enough of a rant? I could go on. and on. and on......
~zenassem