Been there, tried that, didn't work
I had some netgear POS that Time Warner gave us. The first time I called customer service, they said "sorry, you can always disconnect the router." The second time I called to talk to his supervisor, the supervisor said "let me bump you up to level 2." The level 2 guy suggested the opened port thing, and I couldn't host BF42. And none of them could speak english which made me
more angry.
Service Rep: Hal-ow, weel-com too Tim Wernar cast-er-more sar-viss
Matt: My wireless router doesn't let me host online games
Service Rep: Aye say. You sood for-mate you hair dive
Matt: Did you just call me a hair dive? What's a hair dive?
Service Rep: ees there ay-nee theeng else eye cun heelp yoo weeth?
Matt: What?
"Hell is an Irish Pub where it's St. Paddy's day all year long" ~ Christopher, The Sopranos