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Geek Culture / World of Warcraft - Guide to not getting customers

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Kenjar
19
Years of Service
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Joined: 17th Jun 2005
Location: TGC
Posted: 19th Nov 2006 17:06 Edited at: 19th Nov 2006 17:10
The World of Warcraft, guide to not getting new customers.

1) Offer 10-day free trial.

2) Make user download 2.8Gb of data.

3) Make user sit though lenthy decompression process as data is in a zip.

4) Make user sit though even longer installation process, eating up approx 6Gb of good hard disk space.

5) Force user to enter in credit card details, just for try out a 10 day demo.

6) Reject customers 3-digit secuity code for his Visa card.

7) Fail to provide any obvious method of entering a WOW playtime card.

8) Fail to provide any alternative mehtod of payment.

9) Fail to reply for 5 working days in reguards to the Customers problem with the company site not accepting the secuity code.

10) Send user lenthy servay about his or her world of warcraft trial experiance.

I lay upon my bed one bright clear night, and gazed upon the distant stars far above, then I thought... where the hell is my roof?
Saikoro
21
Years of Service
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Joined: 6th Oct 2003
Location: California
Posted: 19th Nov 2006 17:09
Well they didnt "make" you do any of those things, they're all your choice, but anyway..

Have you contacted Visa or your bank about the three-digit security code rejection? It could be a fault on their part.


My band Phoenix Ophelia : http://www.myspace.com/phoenixophelia
Kenjar
19
Years of Service
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Joined: 17th Jun 2005
Location: TGC
Posted: 19th Nov 2006 17:11 Edited at: 19th Nov 2006 17:14
Tesco, direct2drive, ebay, paypal, comet, dabs.com, Marks and spensers, TGC, DAZ3D, and fon don't seem to have any problems charging to the card.

And yes they do make you sit though the download, decompression and installation process before automatically directing you to a new account creation page. There was certainly no "while you are waiting, create an account here" link.

I lay upon my bed one bright clear night, and gazed upon the distant stars far above, then I thought... where the hell is my roof?
Fallout
22
Years of Service
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Joined: 1st Sep 2002
Location: Basingstoke, England
Posted: 19th Nov 2006 17:19
Yeah, sounds a bit lame. I couldn't handle a 2.8GB download, so they've definitely lost my custom. 10 day free trial is rubbish aswell. To me that says "We're worried that if we give you a 1 month free trial, you'd get bored, or play enough to not want to subscribe". In which case, it's definitely not worth subscribing.

Yeah, the package seems a bit wrong. Maybe you should fill out that servey and tell them its crap.


Saikoro
21
Years of Service
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Joined: 6th Oct 2003
Location: California
Posted: 19th Nov 2006 17:21
That wasn't my point about the "making" you thing, you're just coming off as if they're forcing you to do all these horrible things like download and install their software, lol.

Well a chat with Visa might put some pressure on Blizzard if it Blizzards fault anyway, since they're supposed to accept your card, and by telling you your VAC number is wrong when it isnt, Blizzard could be in some trouble if they didn't try to help you.


My band Phoenix Ophelia : http://www.myspace.com/phoenixophelia
BatVink
Moderator
21
Years of Service
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Joined: 4th Apr 2003
Location: Gods own County, UK
Posted: 19th Nov 2006 17:36
The security check CAN'T be wrong for 1 service and not another. That check can only be done against the VISA server for obvious security reasons, all services both physical and web-based are against the same system.

So if it's rejected, it's rejected by VISA, not Blizzard. Worst case scenario is that the error message is misleading, and some other detail was wrong.



Kenjar
19
Years of Service
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Joined: 17th Jun 2005
Location: TGC
Posted: 19th Nov 2006 17:43 Edited at: 19th Nov 2006 17:53
You are right, there are additional routes I could go down. However I think I've wasted enough for my time already.

In reguards to making me do it, no, nothing made me do it beyond their advertizing campaigns the knowledge that a few people I know play it, as well as my long familiarity with all the previous warcraft games. There is nothing, I simply wanted to try the product out, and as a result I've been disapointed. These companies need to learn that MMO's are not just about the software anymore, customer service is vital. Waiting 24 hours for an e-mail (which is what the auto reply stated), and then another 4 days is not on. I sent several others as well. So far nothing.

The first MMO game I played was Sony's Ever Quest II, that horrible experiance of their customer service put me off ever buying anything with a sony online label ever again. Combined with the fact that I forked out a little extra for "The Special" edition, which included things like pet dragons, special paintings and other in game content, which then turned out only to apply to a single character. I messed up, chosing the games default server which turned out to be american, not European, and spent about a week wondering why so few people where online. They where trying to tell me that there was a $50 charge just to move my character from one server to another, or that I could start another one and spend some extra cash on a new pet dragon and paints and stuff. I could have understood if I could sell the pet dragon to other characters, or create infinate charaters and sell them on, but I couldn't. There was no reason for it but money grabbing. I mean for heaven's sake, we are talking a digital model here, not a physical thing. It's one's and zero's not anything else!

Anywho, having gotten completely off subject here. Any sign that customer service is going to be ******* then I'm out of it right away. If WoW is so incompetitant that they can't accept payment details, I shudder to think what the state of their customer service is going to be like.

Quote: "The security check CAN'T be wrong for 1 service and not another. That check can only be done against the VISA server for obvious security reasons, all services both physical and web-based are against the same system.

So if it's rejected, it's rejected by VISA, not Blizzard. Worst case scenario is that the error message is misleading, and some other detail was wrong."


Even if the error message is inaccurate for some reason for another, it doesn't change that it was reporting this one thing being rejected. I typed in all the details at least five times, but I am well practiced with entering in my card data, I never store it with any online service, I always type it in there and then when I spend it. I know the numbers off by heart, heck I didn't even look at my card when I ordered todays shopping from tescos and it wasn't rejected at all.

No, I'm totally confident, that after 4 paranoid attempts, checking each damn number as I typed it in, that all the details on my end was 100% correct and accurate. My whole life pretty much takes place online, I'd be in real trouble if I couldn't type in my personal and bank details.

I lay upon my bed one bright clear night, and gazed upon the distant stars far above, then I thought... where the hell is my roof?
Agent Dink
20
Years of Service
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Joined: 30th Mar 2004
Location:
Posted: 19th Nov 2006 18:30
WoW is an amazing game. But if you value your current life, don't buy it... You end up playing it waaaaay too much. Sorry to hear of your troubles... Maybe its better this way?

Quote: "I shudder to think what the state of their customer service is going to be like."


Probably automated bots, and Indians copying and pasteing off a script, but who else has any better customer services?

Sometimes the only way over a wall is to pile up enough bodies to climb over - Dave W.
Hobgoblin Lord
19
Years of Service
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Joined: 29th Oct 2005
Location: Fall River, MA USA
Posted: 19th Nov 2006 18:44
Try DDO, not that they don't also offer a 10 day trial and make you put in a credit card and all, but there customer service is good and so far I have never had to pay for new content, where everquest would have robbed me of about another $120 in expansions by now. Alot of other good things like PvP only if you say so, a quest/party based game over grindy grindy, and damn good graphics, as a warning there is little secondary market (ebay) for DDO because most players will give good magical gear to other players once they find something better or cant use it, thus there are few if any loot farmers in the game anymore.

http://www.cafepress.com/blackarrowgames
Check out my great stuff here
iGd
18
Years of Service
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Joined: 5th Dec 2005
Location:
Posted: 19th Nov 2006 19:11
I stopped wow.
Had 2 level 60s, level 50, level 31, level 19 uber twink and more

But hey its just a game!

-----------------------------------------------------------------

----------------------- Coming 2008 ------------------------
El Goorf
18
Years of Service
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Joined: 17th Sep 2006
Location: Uni: Manchester, Home: Dunstable
Posted: 19th Nov 2006 23:03 Edited at: 19th Nov 2006 23:04
The World of Warcraft, guide to not getting new customers.

1) make a <censored> game

2) expect people to pay any money for it, let alone monthly payments
Chris Franklin
19
Years of Service
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Joined: 2nd Aug 2005
Location: UK
Posted: 19th Nov 2006 23:08
Quote: "
1) make a <censored> game

2) expect people to pay any money for it, let alone monthly payments"

Yea paying monthly is hell and to think you have to buy the game from the shop as well

RalphY
20
Years of Service
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Joined: 6th Sep 2004
Location: 404 (UK)
Posted: 19th Nov 2006 23:52
From my short experience of owning and playing WoW (basically the free(ha!) month that came with the purchase of the game) the customer service is pretty bad. Servers are always going down, and the European web site spent more time down then up.
El Goorf
18
Years of Service
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Joined: 17th Sep 2006
Location: Uni: Manchester, Home: Dunstable
Posted: 20th Nov 2006 00:15
they say that if you're offended by a game, then dont play it, but in this case, that doesnt help, you see, the worst bit i hate is that fact that as a result of WoW, any development with the WC and SC series have ground to a halt, and WC4 is a sequel i was really lookign forward to.
Kenjar
19
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Joined: 17th Jun 2005
Location: TGC
Posted: 20th Nov 2006 01:29
Perhaps my being unable to enter my payment details is a blessing in the long run.

I lay upon my bed one bright clear night, and gazed upon the distant stars far above, then I thought... where the hell is my roof?
Crazy Ninja
19
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Joined: 27th Aug 2005
Location: Awesometon
Posted: 20th Nov 2006 14:09 Edited at: 20th Nov 2006 14:10
@El Goorf - Ya i really wish they would make another WC or SC rts. I don't want to pay 15 bucks a month(i think) just to play some stupid rpg! What happened to Arthas? What's going on with the Protoss? I want my Blizzard RTS back! Hopefully Blizzard will get back on them soon or the Ghost maybe. Wishful thinking methinks though.

indi
22
Years of Service
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Joined: 26th Aug 2002
Location: Earth, Brisbane, Australia
Posted: 20th Nov 2006 14:15
I wont play it, monthly cost and time drain on life and my game development projects.

Kenjar
19
Years of Service
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Joined: 17th Jun 2005
Location: TGC
Posted: 20th Nov 2006 21:14 Edited at: 20th Nov 2006 21:15
Looks like the problem has finally been fixed, it accepted my card about five minutes ago. No e-mail from them yet though. Still I might as well get my free 8 days then cancel that account (yes I know it's a ten day trial, I want to cancel in 8 days to assure no problems arrise and they charge me) unless it's worth playing of cause.

I lay upon my bed one bright clear night, and gazed upon the distant stars far above, then I thought... where the hell is my roof?

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