Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

Geek Culture / [LOCKED] ACER = CRAP *reasons not to buy*

Author
Message
AlexI
20
Years of Service
User Offline
Joined: 31st Dec 2004
Location: UK
Posted: 3rd Mar 2009 23:31
Link
Quote: "
If you could fix them, wouldn't that just save you the trouble of sending it back to Acer?"

I think he wants to get his moneys worth from acer


http://www.fphosting.co.uk FREE WEB HOSTING, NO Adverts
Back to top
Profile PM
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 4th Mar 2009 01:48
Link
If he has the normal Limited Warranty from Acer then it will require that the laptop be only checked out by an Acer certified repair centre, so if he opens it and tries to fix the problems himself then he will void his warranty. So if a problem happens then it's in his best interest to send it back to Acer really.

Back to top
Profile PM Website
GamerDude
User Banned
Posted: 5th Mar 2009 09:00 Edited at: 5th Mar 2009 09:01
Link
sorry - double post
Back to top
Profile
GamerDude
User Banned
Posted: 5th Mar 2009 09:00
Link
thanks to sepp for explaining for me. i might still be able to extend the warranty to 2 extra years. thanks
Back to top
Profile
Mr Makealotofsmoke
18
Years of Service
User Offline
Joined: 10th Dec 2006
Location: BillTown (Well Aust)
Posted: 6th Mar 2009 06:24
Link
acer has always been crap....


Free Webhosting = http://unlhosting.info --Send support ticket to get ad free
Back to top
Profile PM Email
GamerDude
User Banned
Posted: 9th Mar 2009 09:01
Link
Ok, I just experienced yet ANOTHER annoying problem. My laptop froze with GTA SA on low settings and there were pink squares all over the screen. Whatever acer did, they really mucked up my laptop more than I originally had when sent in for repairs. And now i cant even play GTA SA, it just does nothing, it wont load. Now im really pissed with acer.

thanks

Back to top
Profile
Veron
18
Years of Service
User Offline
Joined: 22nd Nov 2006
Location:
Posted: 9th Mar 2009 09:04
Link
$100 says you still haven't bothered to properly take the issue up with Acer or the Department of Fair Trading, and that you just want to complain about it here.

VeronVideo - A video site made by gamers, for gamers!
Back to top
Profile PM
Toasty Fresh
17
Years of Service
User Offline
Joined: 10th Jun 2007
Location: In my office, making poly-eating models.
Posted: 9th Mar 2009 09:13
Link
$100? Paltry. I'd wager a thousand.
Back to top
Profile PM Email
General Reed
19
Years of Service
User Offline
Joined: 24th Feb 2006
Location:
Posted: 9th Mar 2009 09:18
Link
Dude have you even made an attempt? Reinstall graphics drivers, mb drivers etc. If the problem persists, Try a windows reinstall, Again if persists, Then contact acer.

CPU: AMD X2 6000+ 3.0ghz GFX: NVIDIA BFG Geforce 8800GTS 640MB OC-550mhz core RAM: 2048mb

Back to top
Profile PM Email Website
GamerDude
User Banned
Posted: 9th Mar 2009 10:41 Edited at: 9th Mar 2009 10:43
Link
Its definetly hardware. It occurs in the bios and now it wont even boot. I have a few assignments on that laptop that i need to hand in tomorrow, but if it boots, it lasts 30sec then freezes. I got a vid of it crashing then starting up with what i had running when it crashed. Then later comes the starting tone. im sick acer and their crappy support. This problem caused my family alot of stress tonight and could cost me some marks at school.

DO NOT BUY ACER THEY SUCK WITH THEIR COMPUTERS AND THEY HAVE CRAP SUPPORT. THEIR REPAIT TEAM DOESENT FIX THE PROBLEMS PROPERLY, THEY JUST ADD MORE PROBLEMS. I TOLD THEM THIS COULD HAPPEN, BUT THEY SAT ON THEIR A** AND DID NOTHING ABOUT IT. NEVER BUY ACER, EVEN IF THEY SAY 'oh, now its better than it was 4 years ogo!' BECAUSE THE ACER I GOT 4 YEARS AGO LASTED LONGER. I GAVE THEM A BIG LIST OF PROBLEMS AND IT TOOK THEM 4 WEEKS TO BOX IT AND SEND IT BACK!

*this is not abuse to anyone of the forums

i have a 5min vid of it crashing as i described.

thanks

Back to top
Profile
ionstream
20
Years of Service
User Offline
Joined: 4th Jul 2004
Location: Overweb
Posted: 9th Mar 2009 10:42
Link
We get it already. Buy a new computer.

Back to top
Profile PM Website
Veron
18
Years of Service
User Offline
Joined: 22nd Nov 2006
Location:
Posted: 9th Mar 2009 10:51
Link
We get it already, you're a little kid who wants attention and wants to hack on a company, who would probably provide great support if you were bothered to take the issue to them personally. And if you really cared, you'd take it up to the Department of Fair Trading.

VeronVideo - A video site made by gamers, for gamers!
Back to top
Profile PM
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 9th Mar 2009 13:27 Edited at: 9th Mar 2009 13:32
Link
Properly take it up with them man. I had a problem with my Acer (my laptop is the 6920G), I sent it in for repairs, the problems were fixed, my laptop has no problems. I understand that you can get faulty hardware and sometimes faulty technicians, the company doesn't intentionally want to p**s you off with faulty tech. The only problem I've had since getting it back was glitchy graphics on Fallout 3, where the driver kept failing, but it was a BETA driver and all I did was download a new one.

You're still in warranty and you can take the problem up with them. As for your work? If you were sensible you would back up regularly, I have Uni work and I back up in case, say, something happens. A couple of my classmates have learned the hard way, and because they have, they just work around it. And no, they're not Acer users.

On the plus side, if you properly complain and maybe you can get some compensation. Some companies do when a customer has had a poor experience.

Back to top
Profile PM Website
Mr Z
17
Years of Service
User Offline
Joined: 27th Oct 2007
Location:
Posted: 9th Mar 2009 13:31
Link
Quote: "Acer Gemstone Blue Aspire 8920G

Built in 5.1 surround sound speakers.
Clear, sharp webcam.
nVidia 9500M 512Mb (dedicated RAM) Graphics card (runs the latest titles such as Command and Conquer Red Alert 3)
4Gb RAM
320Mb HDD
Cinepanel allows touch screen style media controls
Bluetooth and Wifi built in
Finger Print scanner
Windows Vista Premium runs very well on it
18.4 Inch wide screen at True HD resolution, 1920 x 1080
Bluray Player built in"


320 mb hdd? Wow, must be a very stripped down Vista Home Premium on it!

There is no greater virtue, then the ability to face oneself.
Back to top
Profile PM Email
Alucard94
17
Years of Service
User Offline
Joined: 9th Jul 2007
Location: Stockholm, Sweden.
Posted: 9th Mar 2009 17:37
Link
No one likes a whiner.


Alucard94, the member of the future of the past.
Back to top
Profile PM Email Website
Mr Z
17
Years of Service
User Offline
Joined: 27th Oct 2007
Location:
Posted: 9th Mar 2009 17:49 Edited at: 9th Mar 2009 17:49
Link
Don´t say you took that seriously .

There is no greater virtue, then the ability to face oneself.
Back to top
Profile PM Email
Alucard94
17
Years of Service
User Offline
Joined: 9th Jul 2007
Location: Stockholm, Sweden.
Posted: 9th Mar 2009 18:01
Link
Oh I meant Gamer Dude.


Alucard94, the member of the future of the past.
Back to top
Profile PM Email Website
Mr Z
17
Years of Service
User Offline
Joined: 27th Oct 2007
Location:
Posted: 9th Mar 2009 18:32
Link
Lol .

There is no greater virtue, then the ability to face oneself.
Back to top
Profile PM Email
GamerDude
User Banned
Posted: 9th Mar 2009 23:40
Link
I am 14 and I need this for school, so I have my rights to complain about acer. Hopefully people will look at my thread before they buy one. Im whining because I have numerous assignments on there, and that I need to complete. Im also whining because I told them this would happen, and it did! Only 1 week after it come back from repairs. Here is what I sent to them.

Quote: "Overheating regularly – on a flat surface with lots of space for ventilation.
Graphics performance is a lot worse from when I bought it. When playing games FPS rates were originally 50fps when the laptop was newer, now it ranges from 5-20fps. This drop in FPS rates occurs in all games I play on it.
Has problems connecting to wireless networks.
Battery dies at random times and works again after 5min.
Very slow performance on desktop when ‘My Computer’ is launched. (takes 5sec with no apps running).
‘HyperMemory’ causing loss in performance and is eating up ram (please remove if possible)

VIDEO CARD = DEAD (from what I experience when booting)

Blacking out after 30min (some occasions)

Very slow performance (takes 2min to load when a usb stick is put in)

New mice keep dying (last 1 week then sent back because they just stop working)
"


they ignored that so thats their problem, they say that they listen to customers but they dont. Also, they only have one person managing the support line, so it takes 1hr to go through 10 people. I will be taking this through DFT if it comes back like this again, I expect what I paid for and nothing less.

thanks

Back to top
Profile
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 9th Mar 2009 23:46 Edited at: 9th Mar 2009 23:48
Link
Quote: "I have my rights to complain about acer."


I think that's not what some people were complaining about here. If you have a problem, by all means, complain to acer, we're just saying deal with the problem rather than moan about it. I know a guy at Uni who stresses about the problems of the University and the Student Union etc. and he does it to everyone and it gets people's nerves, we just tell him to get on with it and complain to the right people, not us, in other words get the problem solved.

We all have troubles when dealing with someone or a group, I mean advising against Acer, great, but I think what the problem people has is that this thread seems to be more of a moan than anything. Perhaps that's where the annoyance is? From looking at it.

Back to top
Profile PM Website
Veron
18
Years of Service
User Offline
Joined: 22nd Nov 2006
Location:
Posted: 10th Mar 2009 08:10
Link
Sep hit the nail right on the head.

Oh, and if you're 14, I doubt going to the DFT will work for you, so get your parents involved.

VeronVideo - A video site made by gamers, for gamers!
Back to top
Profile PM
GamerDude
User Banned
Posted: 5th Apr 2009 14:13
Link
XD they promised it back this week, but it didnt come. If it doesent come before next term, ill have to take things further. I called them personally and they promised it back. I have 2 assignments that I need to present, but this is the only computer capable of running these apps. Acer is really pissing me off now, ROFL, 8 weeks, almost 9! I bet Lanci is sitting in his multi-million dollar mansion thinking: "yayz, i like to keep people's laptops! they will forget we have it!" I have emailed them multiple times (they have a 48hr email response guarentee) but no responses! Unless you want the world's worst support, quality and life in a computer, DONT BUY ACER!!!! I paid almost 2000$ for this, and all I got was a load of crap. Right now I'm on a 5yr old computer, and it plays modern games on med-high settings. My laptop cant play any good games. My desktop that im on atm has:
1gb 400Mhz DDR ram
2.1ghz AMD Athlon 64
128Mb 6600GT VGA
2x LCD Monitors

and it plays games MUCH faster than my laptop does, as I said many times, my laptop has:
4gb 800Mhz DDR2 ram
2.2Ghz AMD Turion Dual Core
512Mb 8600GS VGA
15.4" LCD Panel

and wow, now you see. If you want performance and life-span, buy a cheap computer off Ebay. I cant believe I trusted acer! Here are some images to get your attention:



My Favourite!!!!


thanks

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
Veron
18
Years of Service
User Offline
Joined: 22nd Nov 2006
Location:
Posted: 5th Apr 2009 15:09 Edited at: 5th Apr 2009 15:11
Link
Quote: "Here are some images to get your attention:"


The only thing that gets my attention is that you have no idea what you're doing, and don't know how/don't intend to "take things further", you just want to rip into Acer. In short, you're really starting to piss me off.

VeronVideo - A video site made by gamers, for gamers!
Back to top
Profile PM
GamerDude
User Banned
Posted: 5th Apr 2009 15:25 Edited at: 5th Apr 2009 15:33
Link
It's true though. I cann them and I wait like 5mins to get either 'Sorry, our hours are 9am to 5pm' or 'there are currently 10 people in the que'. Im annoyed because I have waited 8 weeks, but they dont seem to give a crap. Oh well, DFT time I think. Ill contact them if I dont get it back within 1 week.

Please only post about your problems with Acer, not with me or other brands!

Here is the message I will send if I dont get my laptop back within 1 week;
Hi, I sent my Acer Laptop in for repairs. I recieved it back about 2-3 weeks later, and it had just got worse. I sent it back in after about one week, and I havent seen it since. I called them 1 week ago and they said that I would recieve it within that week. It has been at least 6 weeks since i FIRST sent it in, and I am very un-happy with the status of this. they said that 'we only just got the parts required to fix it' and that took them about 3 weeks. I am not happy, and this really annoys me. I am 14 and I need this for school work.

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
Veron
18
Years of Service
User Offline
Joined: 22nd Nov 2006
Location:
Posted: 5th Apr 2009 15:39
Link
I told you to take it to the Department of Fair Trading a month ago. In that time, all you've done is make a phone call and send a few emails. You're clearly not serious about getting it fixed.

VeronVideo - A video site made by gamers, for gamers!
Back to top
Profile PM
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 5th Apr 2009 15:47 Edited at: 5th Apr 2009 15:47
Link
Quote: "not with me"


No offense, but if somebody does have a problem with you in this particular thread, then they're welcome to say it, as long as they're not nasty about it.

BIG ADVICE though, DON'T post your age if you're underaged, the mods have a rule against it, simply for safety's sake.


But anyway, my Acer hasn't been 100% reliable, but I've had nothing major go wrong with it, though I will extend my warranty before I lose the chance to (and have the money to do so). I wouldn't go as far as saying they're crap, my laptop after isn't a piece of crap, I don't get angry with it, it was the most well priced hi-spec system at the time I bought it. The only problems I've had with it were the keyboard/headphone jack issue which took 3/4 weeks to get sorted and at the moment it seems I've lost 1gb of RAM and I'll be sending it in after my Uni deadlines (they're in 4 weeks, so I can't afford to send it off).

Back to top
Profile PM Website
David R
21
Years of Service
User Offline
Joined: 9th Sep 2003
Location: 3.14
Posted: 5th Apr 2009 20:19
Link
Quote: "I am 14 and I need this for school, so I have my rights to complain about acer. Hopefully people will look at my thread before they buy one"


Yeah, I read the thread and bought one for my dad this afternoon. Great little machine.

Believe it or not, it's possible to have a problem with a single machine that doesn't reflect badly on everything they make


09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0
Back to top
Profile PM Email Website
ionstream
20
Years of Service
User Offline
Joined: 4th Jul 2004
Location: Overweb
Posted: 5th Apr 2009 22:29
Link
For every time he wrote "don't buy acer" in big bold text, I bought 6 Acer laptops. They think I'm an international corporation.

Back to top
Profile PM Website
GamerDude
User Banned
Posted: 6th Apr 2009 00:42
Link
What im trying to get at is their support. As I said, its going on to 8 weeks and I aint got it back yet.

thanks

ps:
Quote: "all you've done is make a phone call and send a few emails"
- ROFL, they told me I would get it back last week, and it didnt come ^^. I dont know how much more I can wait!

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
Seppuku Arts
Moderator
20
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 6th Apr 2009 01:17
Link
To be honest, my came back a week after they said it would - In an email they said my problem is the kind that'll most likely take 10 days to fix, but it took them longer. I think you're learning how customer service can be sometimes on faulty goods. Not all of them are perfect and it seems Acer's isn't.

Back to top
Profile PM Website
Krowsnest
17
Years of Service
User Offline
Joined: 2nd Feb 2008
Location: Take a guess.....
Posted: 6th Apr 2009 04:57
Link
LOL

O man, i just got the joke in the tread title, man I'm slow

and ACER must b bad, because I've never even heard of it........

my taste in music isn't weird, its just so amazing your ears haven't quite adapted to it yet.
Back to top
Profile PM Email Website
The admiral
22
Years of Service
User Offline
Joined: 29th Aug 2002
Location:
Posted: 6th Apr 2009 06:49
Link
Don't buy dell their rubbish had to get them fixed like 5-6 times for several of the dells i have used.

The admiral
Back to top
Profile PM Email Website
GamerDude
User Banned
Posted: 6th Apr 2009 08:56
Link
Ok, they just called me to come and collect it. They said that they replaced:
-Ram
-Video card
-Hard drive

so ill get it and try it out tomorrow at school. ROFL I was tolf if I dont hand my assignment in tomorrow, id fail. lucky.

thanks

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
Jeku
Moderator
21
Years of Service
User Offline
Joined: 4th Jul 2003
Location: Vancouver, British Columbia, Canada
Posted: 7th Apr 2009 06:06
Link
Did you piss them off by emailing them a spam chain letter like you did to me? Maybe that encouraged them to not take you serious.

North Korea 2007 Tour Pictures
Back to top
Profile PM Website
GamerDude
User Banned
Posted: 7th Apr 2009 10:21
Link
Wow jeku, that was about a year ago. And it was only one simple mistake, I blocked the sender and your still going on about it? ROFL! I havent been recieving anything like this for ages now. You ALREADY temp-banned me for a week for a non-forum situation, so PLEASE STOP TALKING ABOUT IT! Please start by deleting your post, and not posting about that crap again.

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
Toasty Fresh
17
Years of Service
User Offline
Joined: 10th Jun 2007
Location: In my office, making poly-eating models.
Posted: 7th Apr 2009 10:26
Link
Quote: "Please start by deleting your post, and not posting about that crap again."


That sounds like a mod...
Back to top
Profile PM Email
GamerDude
User Banned
Posted: 7th Apr 2009 10:48
Link
Im not a mod, im just sick of him posting about that email that was about a year ago.

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
Jeku
Moderator
21
Years of Service
User Offline
Joined: 4th Jul 2003
Location: Vancouver, British Columbia, Canada
Posted: 8th Apr 2009 03:53 Edited at: 8th Apr 2009 03:54
Link
January 28 was a year ago?

And since you never acknowledged or apologized for spamming me, I didn't find it that crazy to bring up.

North Korea 2007 Tour Pictures
Back to top
Profile PM Website
GamerDude
User Banned
Posted: 8th Apr 2009 04:00
Link
My bad, I misread it. But please stop talking about it.

thanks

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
JLMoondog
Moderator
16
Years of Service
User Offline
Joined: 18th Jan 2009
Location: Paradox
Posted: 8th Apr 2009 04:50
Link
Hmmm...I've had my Acer desktop for about a year and a half now and have had no problems. For $600 I got a 4400+ 64 dual core, 2gb ram, 500gb hd, and a 24' widescreen. Since then I've only updated the graphics card, not a fan of onboard, which only cost another 200 bucks, and my computer can run Fallout 3 on the highest settings at 1440x900 resolution as smooth as silk.

Maybe I got lucky?

Kuuhaku Kyuushuu!
http://forum.thegamecreators.com/?m=forum_view&t=144785&b=5
Back to top
Profile PM Email Website
GamerDude
User Banned
Posted: 8th Apr 2009 04:52
Link
Well, inside your PC look at the mainboard. Is it acer? probably not. well, thats a lucky buy.

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
JLMoondog
Moderator
16
Years of Service
User Offline
Joined: 18th Jan 2009
Location: Paradox
Posted: 8th Apr 2009 04:55
Link
As far as I know it's all Acer. It was a standard PC package from Best Buy. I needed a new computer after my old one died, so this seemed like the best deal. If it lasts another 2 years, then I know I got my money's worth.

Oh, and my monitor is 19' widescreen, my bad, my old monitor was 24'.

Kuuhaku Kyuushuu!
http://forum.thegamecreators.com/?m=forum_view&t=144785&b=5
Back to top
Profile PM Email Website
Veron
18
Years of Service
User Offline
Joined: 22nd Nov 2006
Location:
Posted: 8th Apr 2009 06:54
Link
So GamerDude, 2 days ago you said you were going to go and pick it up. Got it yet?

VeronVideo - A video site made by gamers, for gamers!
Back to top
Profile PM
GamerDude
User Banned
Posted: 8th Apr 2009 09:46
Link
i got it back

thanks

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
Veron
18
Years of Service
User Offline
Joined: 22nd Nov 2006
Location:
Posted: 8th Apr 2009 13:43
Link
Funny how you didn't tell us straight after, I thought you would, considering the extreme fuss which you kicked up over all this.

VeronVideo - A video site made by gamers, for gamers!
Back to top
Profile PM
GamerDude
User Banned
Posted: 8th Apr 2009 13:48
Link
hmm. i thought you'd understand that id go get it straight away. anyway, i got it back. it isnt as good as I expected, but im not sending it back because it will not improve.

thanks

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
puppyofkosh
18
Years of Service
User Offline
Joined: 9th Jan 2007
Location:
Posted: 8th Apr 2009 13:55
Link
What's wrong with it?
Back to top
Profile PM
GamerDude
User Banned
Posted: 8th Apr 2009 14:05
Link
it lags.... more.... LOTS more....

Before: (Stalker SHOC, Maximum @ 1024res) - 20-30fps
After: 5-10fps

thanks

Modeler, Texturer, Animator Requests: Email me!
Hacksaw Games
Back to top
Profile
TeamASP
17
Years of Service
User Offline
Joined: 18th Mar 2008
Location: Davao City
Posted: 10th Apr 2009 09:31 Edited at: 10th Apr 2009 09:46
Link
EDIT (due to irrelevant topic)

Well Fair Trade sounds good IMO since I get what I paid for. If something screwed up then I don't get the right repairs, someone's going to help me get my stuff in a good shape.

I'd appreciate that idea since it doesn't exist here in my country, but why not use it? (TY veron)


Next time, make time to shop for laptops. Sales won't tell you that their product's crap. Keep in mind that the crappiest things on earth can be sold through marketing...

Back to top
Profile PM
Don Malone
22
Years of Service
User Offline
Joined: 27th Apr 2003
Location: Birmingham, Alabama
Posted: 10th Apr 2009 14:29
Link
and usually are.


Marx Brothers and Dark Basic Professional Forever
Back to top
Profile PM Email
Back to top

Login to post a reply

Server time is: 2025-06-06 12:46:38
Your offset time is: 2025-06-06 12:46:38