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Geek Culture / 20 year old can't buy an M-rated game? Post thoughts.

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That C++ Nerd
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Posted: 4th Aug 2007 05:02 Edited at: 7th Aug 2007 00:37
I recently got a taxi over to gamestop in a mall near by. When I went in, I wanted to purchase an M-rated game, which requires the buyers age to be 17+ (if you don't live in America). I went in, and put the case down. The woman who was working at the register went in the back room and came back 5 minutes later with the game. She scans it into the register.

WOMAN: Do you have ID?

I don't usually get asked for ID, considering I look my age. I didn't have that big of a problem, I just handed her my identification.

WOMAN: Is this your ID?

ME: Yes.

She appears to scan it, but now that I look back I really don't think she did.

WOMAN: This is your identification?

ME: Yes. I'm sure.

WOMAN: Well, it doesn't appear to be valid.

ME: Are you sure? It hasn't expired or anything.

WOMAN: I'm sorry, I can't let you buy this.

ME: Can you please try again?

WOMAN: I'm sorry, but I can't let you buy this game.

So, I took my license back and walked out. I went to another store, which didn't have the game, but I tried to get some random M-rated game there, and everything appeared to go through. I told the guy working the register there about what happened, and he agreed with me that something was off.

I went back and went to the other woman working the other register. I gave her my identification and tried again. This time she took my ID but went and said something to the other woman who I talked to previously.

WOMAN: I'm sorry, I can't let you buy an M-rated game here.

ME: Well, I look like I'm 20, don't I?

WOMAN: Yes, sir, you are clearly over age, but I can't let you buy an M-rated or AO-rated game without identification.

So I took my identification back and walked out. I'm filing a complaint with Gamestop. I'm just going to order the game online.

Please post your thoughts here.

UPDATE

I went through the trouble of filing a complaint. I talked with a human about it, and he said there were other complaints coming in from that SAME store. According to him, there have been similar complaints, but nothing has been done about the two employees. Apparently, they have not been able to contact the store manager about this.

At least I'm not alone on this one.

Just remember to take your ID with you - wait, oh yeah, you should also bring a friend to verify who you are, and maybe bring an FBI or Interpol agent, and possibly, bring your birth certificate along with all your ID's you've had previously and you should also bring a lie detector machine with you, just in case.

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Gil Galvanti
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Posted: 4th Aug 2007 05:11
That doesn't even make since. She practically said "Yeah you're old enough to get it, I just won't let you". If your license says that your overage is that not good enough? Why did she not believe your license?


Dave J
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Posted: 4th Aug 2007 05:12
What game was it?


"Computers are useless, they can only give you answers."
That C++ Nerd
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Posted: 4th Aug 2007 05:12
Not sure, it was really awkward though.

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UnderLord
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Posted: 4th Aug 2007 05:13
I'd get her name and if needed employee number and file the complaint right agianst her, should of asked why you cannot buy the game if you clearly look over age.

"I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road."
That C++ Nerd
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Posted: 4th Aug 2007 05:13
Same time post. The game was Driver: Parallel Lines for the PC.

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That C++ Nerd
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Posted: 4th Aug 2007 05:15
I should have. I could always go back tomorrow and see if she's working and ask for her name. I should report both the women working there.

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Dave J
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Posted: 4th Aug 2007 05:17
I wouldn't bother complaining at all. At the most, you'll get a courteous reply along the lines of "Yes, she made a mistake, sorry" but nothings going to happen to her anyway, they're not going to fire or reprimand an employee over one tiny incident.


"Computers are useless, they can only give you answers."
tha_rami
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Posted: 4th Aug 2007 05:21
Mmm. I think she handled both wrong and right. I think, if your license was valid, then she made a mistake in claiming it was unvalid. However, believing it was unvalid, she did the right thing by refusing to let you buy the game due to the rules concerning identification for M/AO rated games.

So, basically, while it's stupid, it's correct, unless you license was valid, in which case she was incorrect.

UnderLord
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Posted: 4th Aug 2007 05:21
Quote: "I wouldn't bother complaining at all. At the most, you'll get a courteous reply along the lines of "Yes, she made a mistake, sorry" but nothings going to happen to her anyway, they're not going to fire or reprimand an employee over one tiny incident."


Thats actually true because i know one manager for a gamestop near me, he's pretty cool and never gets in trouble when they refuse to do something. heh....

"I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road."
Dr Manette
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Posted: 4th Aug 2007 05:28
I find it ridiculous that you can't get a M rated game when you probably look over age AND have a license. Most people who have a license are at least 17, right? Better, to buy online so there's no problem like this.

That C++ Nerd
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Posted: 4th Aug 2007 05:33
It was valid, I used to buy games there all the time and all over the place. (Notice used to, I'm not buying there again.)

I personally know 14 year olds who go into gamestop and buy M-rated games all the time. I saw a kid walk right in and buy the Singles: Flirt Up Your Life game, an AO rated game. They never asked for ID, the kid was definately under-age.

I think it's funny though. Here I am 20 years old, quite average height, and look my age, and I'm not able to buy a game, even with correct identification. And then, a kid walks in and buys an AO-rated game and is never even asked for ID.

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Jimmy
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Posted: 4th Aug 2007 06:19
Maybe she just didn't like you.

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Gil Galvanti
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Posted: 4th Aug 2007 06:30 Edited at: 4th Aug 2007 06:31
Quote: "It was valid, I used to buy games there all the time and all over the place. (Notice used to, I'm not buying there again.)"

I wouldn't blame one employee's mistake on the company and let that stop you from ever using it again . Gamestop normally has very helpful and polite employees. You've bought other games there without problems, so this one incident shouldn't stop you.


Darth Vader
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Posted: 4th Aug 2007 06:54
They actually ask you for ID? I'm quite sure that at some of our Game stores here they wouldn't even bother!
lol!


Alquerian
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Posted: 4th Aug 2007 08:31
I was once refused super glue at a local walmart. I didn't have ID, and I think I was 26 at the time. Not more than 2 weeks ago I was refused sale of alcohol because my wife was with me (who is 19), and when I asked to speak with the management, they too refused to sell it to me (I am 29 mind you.). Their reasoning was that they had reason to believe that I would give her alcohol. I quickly retorted, 'What if I came to your store with my 7 year old son?' .... needless to say, they stood their ground

I think it is lame that you had your ID, it clearly showed you were of age and they still didn't sell it to you. I doubt writing a complaint will do anything, I would just avoid shopping there.

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indi
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Posted: 4th Aug 2007 08:32
Did you ask for her soccer mum ID?

Osiris
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Posted: 4th Aug 2007 09:06
Lol I was fifteen and my game place guy said I could buy M rated games because he thought the rating was really only for the younger kids and that I looked old enough anyways and I just could not buy AO games without an ID. Hes a cool guy.

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Shadow heart
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Posted: 4th Aug 2007 09:49
that lady knew you wher old enough but wouldn't let u get what a reatrd she is



haha lets rock this world.
Fallout
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Posted: 4th Aug 2007 10:56 Edited at: 4th Aug 2007 10:58
Well, that's kinda good and bad. It's really good that they're asking for ID. Doesn't matter if you look 20 or not. They should still ask for ID, and it's really good to see that's being practiced. But I know you're not complaining about that. You're complaining about the fact she didn't accept your ID. Until you know why, you don't know if it's a valid excuse or not. They might well have been told by their manager at that store not to accept that type of ID since lots of fakes are in circulation, or perhaps the photo on it (assuming it has a photo) doesn't look much like you anymore?

Eitherway, I've had two interesting ID moments. Once in an over 21s pub where the woman IDed me and then told me I was 2 years older than her , but the REAL good one was when I drove into a petrol station, filled up my car and then tried to buy cigarettes. Bear in mind you have to be 16 to buy cigarettes, and 17 to drive, and I'm standing there buying petrol, only person in the station, car keys in hand, and she still IDs me. Can anyone say NUMPTY?!?!?


Raven
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Posted: 4th Aug 2007 11:11
Quote: "Bear in mind you have to be 16 to buy cigarettes, and 17 to drive, and I'm standing there buying petrol, only person in the station, car keys in hand, and she still IDs me. Can anyone say NUMPTY?!?!?"


They've changed that now, you have to be 18 for ciggies.. plus they've also changed the ID rules that if you look under 21 you must provide ID. Although that seems stupid to me, given if I bother to shave I look about 18; yet with my beard I look a good few years older. Still this said, I've only been ID'd myself in one place before .. which was a piss poor bar in chesterfield.

Discovered the reason I kept getting ID'd each week by the same bouncer who saw the exact same drivers license who had to examin it fully each week (was one of the new EU valid photo ones) was because he didn't like me. Never talked to the guy but he just didn't like my face or something; well anywho after a few weeks of this (and him deciding that week my license was no longer valid) I called over my mate who happened to own the place. I ended up staying and that bouncer was mysteriously gone for a few weeks.

I haven't got anything against ID, just the fact that some ppl will refuse to serve you simply out of their own spite. What irritates me more, is let's say you're in a bar and someones been serving you all night suddenly decideds to ID you at the end of the night.. I mean to me that makes no sense. Used to happen to a friend of mine all the time. Alright so he was only 18 and looked it but still at the END of the night?

You can see why (atleast in this country) why they're clamping down on this stuff, given employees are now valid for the £5,000 fine rather than the company as a whole. Still I think some employees go overboard, and sometimes use it as an excuse to exercise thier own personal dislikes of ppl.

NeX the Fairly Fast Ferret
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Posted: 4th Aug 2007 11:20
I once got refused when trying to buy an expansion pack for Oblivion. Funny thing was, the game itself had a higher age rating!


Since the other one was scaring you guys so much...
Manic
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Posted: 4th Aug 2007 11:28
*sigh* I wish someone would ID me, I'm 22 but seem to look about 30 a lot of the time. On the other hand, I don't actually carry any ID, so it's probably a good thing

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NeX the Fairly Fast Ferret
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Posted: 4th Aug 2007 11:29 Edited at: 4th Aug 2007 11:47
If you live in the UK, you can get ID from Connexions. It's pretty much the only use for it.


Since the other one was scaring you guys so much...
Manic
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Posted: 4th Aug 2007 11:32
if I really wanted to carry ID, i'd just get a provisional driver's license, or carry my passport around with me. As it happens, I don't need to, so I don't

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Dazzag
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Posted: 4th Aug 2007 13:30 Edited at: 4th Aug 2007 13:31
Heh, I think I was only ever asked once for ID. That was when we once got totally smashed on a booze cruise to Dublin. Think I was 18 (you are allowed to drink at 18 in the UK and Ireland) but it turned out the bar was 21 (might have even been 23 or 25 come to think of it). Only bar I've ever seen with such a numpty age for drinking. As it happens the bar turned out to be a gay bar (we didn't notice even though the entrance was a completely black elevator...) that we got directed to by a (seemingly) friendly Irish bloke (surrounded by women as it happens). Which explained the 21 years old rule. We didn't bother trying to deny our ages once we worked out where we were. Hell, I never used to carry ID anyway. Why would you?

Oh, and one time when I was 17 a group of us went on a pub crawl for my friend's 18th. He was the only one out of the 6 of us who was actually legal to drink. He was also the only one asked for ID and refused sale (when he didn't have ID to prove it) in the off licence at the end of the night. Rest of us didn't have IDs either (never did), and got out with bottles of whiskey, rum, vodka etc. Hmmm. We were also normal or above height. 18 year old is a bit of a short arse and didn't need to shave until he was about 19.

Cheers

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Fallout
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Posted: 4th Aug 2007 15:32
Quote: "They've changed that now, you have to be 18 for ciggies.."


This is about 5 or so years ago when the limit was still 16. Silly old petron station crone.


RUCCUS
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Posted: 4th Aug 2007 16:09 Edited at: 4th Aug 2007 16:10
Quote: "I wouldn't bother complaining at all. At the most, you'll get a courteous reply along the lines of "Yes, she made a mistake, sorry" but nothings going to happen to her anyway, they're not going to fire or reprimand an employee over one tiny incident."


I wouldn't be so sure about that. My brother was head manager of block buster and was just about to close up for the night when a lady came in and asked to rent some movie. He said something like "sorry Im just about to close up, its past store hours as it is and I've really gotta get going" (he did, it was fairly urgent). The women was brown, and for some reason immediately though that was why my brother wasn't helping her. She filed a complaint against him saying he wouldn't serve her because of her race, and without giving my brother a second chance to explain what happened he was fired. He went to court and won, and even still, Block buster didnt bring him back because of the entire incident.

I'd definitely report the lady, it might work.


Bennet
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Posted: 4th Aug 2007 17:29
Go there, buy again, take your ID with you, and blow her brains to the ceiling.

She may either:

have an unexplained grudge against you
attracted by you and wants to start a jerky conversation
she is just jerky

Meh.. women.

Bennet Vella.
BiggAdd
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Posted: 4th Aug 2007 17:32
You have to look at it from this woman's point of view. It does sound a bit off in this case, you had ID.

But.... She can be personally fined if she is caught selling games to under age people.
I work part time at a pub, but if i serve alcohol to somebody under the age of 18, i can be fined £80 and loose my job + get my manager taken to court etc etc.
A lot of people look older than they actually are. If i don't think somebody is of age i ID them. If i think the photo doesn't match them i don't serve them. Simple as. Even if they do look of age, by law i cannot serve them. No matter how unfair it is.

She might have been new, or just been a tight ass bitch. Who knows.

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Dave J
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Posted: 4th Aug 2007 17:37 Edited at: 4th Aug 2007 17:37
Quote: "I wouldn't be so sure about that. My brother was head manager of block buster and was just about to close up for the night when a lady came in and asked to rent some movie. He said something like "sorry Im just about to close up, its past store hours as it is and I've really gotta get going" (he did, it was fairly urgent). The women was brown, and for some reason immediately though that was why my brother wasn't helping her. She filed a complaint against him saying he wouldn't serve her because of her race, and without giving my brother a second chance to explain what happened he was fired. He went to court and won, and even still, Block buster didnt bring him back because of the entire incident."


Racial claims are an entirely different issue, most companies will fire them just to protect their own image and reputation (whether it's true or not). Can you imagine the 'publicity' any company or franchise is going to get when a lady goes to 60 minutes claiming she was refused service because of her race? On the other hand, the story highlighting how a kid couldn't buy a game because his ID may not have been valid isn't really going to garner that much attention.


"Computers are useless, they can only give you answers."
That C++ Nerd
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Posted: 4th Aug 2007 17:37
Quote: "Did you ask for her soccer mum ID?"


lol. Very good reply. It's funny though, but not to be sexist or anything, but it seems when there's a guy working the register he'll let anyone 13+ buy an M-rated game, no ID required. And when there's a woman working there, she'll restrict someone from buying a T-rated game, regardless of age. I really never get asked for ID. Nor to I expect to get ID'd. I think there was only once before, when a girl at EB Games wouldn't let me buy an AO-rated game.

Hmmm. Maybe she was trying to save me from playing a really bad video game?

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Wiggett
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Posted: 4th Aug 2007 17:42
maybe she was keen on you and wanted your details. hey you never know...

But when i was working retail at a dvd store it was safer to not sell to someone who you suspect could be underage than to sell it to them. One angry overage customer who didn't get their dvd as opposed to the law suit from an angry parent who's underage child bought an ma dvd from you. And as it's store policy to not sell m+ to underage children you become solely responsible.

Syndicate remastered: Corporate persuasion through urban violence.
That C++ Nerd
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Posted: 4th Aug 2007 17:46
True. I could get a few journalists I know to get a story on it, but what would that do?

I did see once on a very funny SNL skit. Two teenagers walk into a liquor store. They have on fake mustaches and beards and wearing construction helmets. And then ask for beer, but the guy working the register asks for ID. When they don't, a 3rd teenager walks in dressed up as an FBI agent, and says "You just passed the test to see if minors would be served." and then he tries to walk out with the beer, but gets ID'd himself. After the long skit, they just bribe him with an extra few bucks.

I don't get it though, I have ID, you have to be 16 to get a driver's license, and here I am standing there.

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Wiggett
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Posted: 4th Aug 2007 17:48
there are such things as "fake id's" though.

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That C++ Nerd
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Posted: 4th Aug 2007 17:51
At FYE they aske for ID just for walking by the "Adults Only" section. I saw some guy get ID'd there. He walked near the rack.

WORKER: Hey! Let me see ID!

GUY: Why?

WORKER: You were near the "Adults Only" section.

GUY: I wasn't looking though.

WORKER: If you don't have ID then get the hell out of here!

The funny thing is, the "Adults Only" section is uncovered, completely exposed, and right next to the childrens movies.

Quite a setup!

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Megaton Cat
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Posted: 4th Aug 2007 18:49 Edited at: 4th Aug 2007 18:50
I dunno if this counts as sexist or not, but every female clerk at EBgames I've tried to buy M+ games from as a kid has denied me. Every guy just handed the game over to me and went back to playing his X-box behind the counter.

Same thing at the liquor store.

Zeus
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Posted: 4th Aug 2007 18:52
We don't have to have an ID but really I would think that is gay.

Don't let him fool you, this avatar is constipated.....
Megaton Cat
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Posted: 4th Aug 2007 19:02
Identification really is homosexual now that I think about it, yes...

Jimmy
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Posted: 4th Aug 2007 19:10
The morale of this story is: Women are better employees. Without them, kids like Jordan Stories Games get their hands on GTA and blow their fellow 8th grade students' brains out.

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JerBil
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Posted: 4th Aug 2007 19:36
What I would want to know is why did she think your id was not valid?
Can't clear up something without knowing what the problem is.

Ad Astra Per Asper
Jeff Miller
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Posted: 4th Aug 2007 23:06
Brace yourself - the first time I was "proofed" (required to produce an ID to get a beer) was when I was 48, and in a bathing suit no less with gray hairs all over my chest. At Disney World.

If some clerk has that "technical" attitude, you can proofed even when it is so blatently obvious that you are over some relatively small age thresshold.

I think it probably coincidental that you are from Boston, but when I was much younger it was thought that Boston was extremely strict on what could be sold at all, let alone sold to younger folk, and the standard for something even mildly approaching the need for an age limit was the description "banned in Boston." Maybe your sales clerk comes from a old line Boston family.
Zeus
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Posted: 5th Aug 2007 00:02 Edited at: 6th Aug 2007 08:58
Quote: "The morale of this story is: Women are better employees. Without them, kids like Jordan Stories Games get their hands on GTA and blow their fellow 8th grade students' brains out."


[MOD EDIT]

Don't let him fool you, this avatar is constipated.....
RUCCUS
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Posted: 5th Aug 2007 00:35 Edited at: 6th Aug 2007 08:58
Quote: "[MOD EDIT]"


Everything... suddenly makes sense now .


Gil Galvanti
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Posted: 5th Aug 2007 00:39 Edited at: 6th Aug 2007 08:58
Quote: "[MOD EDIT]

Everything... suddenly makes sense now ."

Lol, that's what I thought .


Zombie 20
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Posted: 5th Aug 2007 01:20
Yup..well then she did her job didn't she?

Zeus
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Posted: 5th Aug 2007 01:31
@Zombie 20: I guess you are right.

Don't let him fool you, this avatar is constipated.....
Megaton Cat
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Posted: 5th Aug 2007 02:08
I thought the job of video game store clerks was to sell video games?

Inspire
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Posted: 5th Aug 2007 05:59
Why do things like this always happen to you? I always see threads complaining about some game-related issue you had. lol. Story of my life.

Something like this actually happened to me before...

Zeus
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Posted: 5th Aug 2007 06:04
Well just don't mess with him, really I don't want to interfere.



Don't let him fool you, this avatar is constipated.....

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