Quote: "I used to defend this company. I used to believe in you and your dedication to your customer base. You exceeded any expectations of a business I had. I used to think that if I started a game business, I'd follow your model and practices. But now, It's like watching Vader turn to the Darkside.
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I haven't been here as long as you have, but in the few years I've been here, I never felt like you have. Maybe part of that is because I'm a FPSC user and we for sure don't get the same treatment as DBPro users at all. The way I feel is that here it's all about making money. TGC has hardly made any effort to connect to it's FPSC users. We're still waiting for a good update that will solve the issues all of us face. We've been sold buggy software, with features advertised that don't even work and yet TGC has made no effort to correct those errors in their ads. The only communication I see is about FPSC X10 the next version. TGC makes sure we know all about it, but they leave us in the dark when it comes to the current version. While TGC staff may interact with DBPro customers, they make sure they avoid FPSC customers. We're treated as second call citizens and at times we've been even treated quite rude by TGC staff. Many FPSC users have left due to the poor customer interaction and support.
I've dealt with a good number of companies when it comes to game engines. Some of them had and still have great customer interaction. They help out, listen to their customers, fix bugs promptly and focus on a pleasant customer experience. That makes me use their software and above that it makes me promote their software to others. When it comes to TGC products, I don't recommend them to anyone else, I rather recommend alternatives that do deliver and where I know a new user will be treated fairly and well.
I'm glad that at least your experience with TGC has been good in the past, too bad it's not like that anymore in the present. We only need to look at this thread and see how poor TGC's customer relationship is. They still haven't taken the time to respond to this thread and give clarity. But I do understand why they don't... then they've got to come out in the open and correct their mistakes. It's easier to blame others for them and hope the issue will go away in the end.
TGC didn't have a good name outside of this community and lately it sure isn't getting any better. Seems like a lot of effort is done lately to connect with some major trusted names to gain credibility again, unfortunally that doesn't change the core issues and recent problems sure don't help either.
I feel bad for all of those cought in the middle and having issues they shouldn't even need to have at all and should have been sorted out by now.
